CallMiner, Inc. Adds Industry Veterans to Management Team; Mike Dwyer Tapped for Vice President, Development and Mike Pahner Is Appointed to Senior Sales Post.CAPE CORAL Cape Coral, city (1990 pop. 74,991), Lee co., SW coastal Fla., located on an estuary of the Caloosahatchee River; inc. 1970. It is mostly a residential city that has grown rapidly along with the southern Florida area. , Fla. -- CallMiner, Inc., a leading provider of speech analytics software designed to uncover business intelligence from recorded calls, today announced that Mike Dwyer Mike Dwyer (born September 16, 1957 in Brampton, Ontario) is a retired Canadian profesional ice hockey forward. Dwyer was drafted by both the Colorado Rockies in the 5th round, 74th overall in the 1977 NHL Entry Draft and by the Houston Aeros in the 10th round, 82nd overall of the will head CallMiner software development. CallMiner also announced the appointment of Mike Pahner to the role of Region Sales Director. Dwyer Dwyer may refer to: People with the Surname Dwyer
Pahner joins CallMiner to direct key channel partner sales efforts and brings significant experience from IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Aspect Communications and E-Talk. Pahner adds knowledge, experience and a proven track record of sales success in both the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and recording markets that are essential to CallMiner's partner strategy. He has proven experience in the growth and development of global channel partners and has developed focused campaigns that contributed to Fortune 500 companies in achieving market leading positions. "Mike Dwyer steps into a critical role managing CallMiner's development efforts - he has delivered complex software products into new market categories and builds on his already credible portfolio of software products for CallMiner," said Cliff LaCoursiere, Senior Vice President of Sales and Marketing. "Dwyer's insight and expertise in the architecture of CallMiner's speech analytics suite have positioned CallMiner as a de-facto standard." "Mike Pahner's experience and track record scaling partner sales are critical to the achievement of our growth goals," said LaCoursiere. "We are excited by the prospects he brings to CallMiner." About CallMiner CallMiner is a leading developer of solutions that assist contact centers in the analysis of recorded calls. CallMiner's core application automates the process of converting calls into searchable text and statistics for mining and gathering business intelligence. CallMiner's advanced tool set enables contact center managers and executives to conduct ad-hoc queries and analyses of agent and customer interactions, while providing insight into what customers are saying and how agents are responding. Since CallMiner's tools are easy to use, managers in marketing, sales, customer service and other organizations can now analyze an·a·lyze v. 1. To examine methodically by separating into parts and studying their interrelations. 2. To separate a chemical substance into its constituent elements to determine their nature or proportions. 3. mission critical information contained in recorded calls in real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. . CallMiner is backed by leading institutional investors Institutional Investor A non-bank person or organization that trades securities in large enough share quantities or dollar amounts that they qualify for preferential treatment and lower commissions. including Inflexion inflection, inflexion the act of bending inward, or the state of being bent inward. Partners, Intersouth Partners, and Village Ventures. For additional information about CallMiner, Inc. visit www.callminer.com, or call 239-573-9670. |
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