CallMe Corp Reduces Web Site Abandonment; With VoIP Lacking, Instant CallBack Service Salvages the ``60% Who Leave a Site Dissatisfied''.Business Editors/High-Tech Writers DENVER--(BUSINESS WIRE)--June 6, 2002 CallMe Corp, an Internet telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. and marketing firm, now enables businesses to provide Instant CallBack An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. Service to their prospective customers -- a technology that has been proven to salvage salvage, in maritime law, the compensation that the owner must pay for having his vessel or cargo saved from peril, such as shipwreck, fire, or capture by an enemy. Salvage is awarded only when the party making the rescue was under no legal obligation to do so. sales revenue lost from web site visitors who might otherwise leave due to e-commerce difficulties or the lack of a live-person connection. CallMe Corp's Instant CallBack buttons can be added to web sites or e-mail to give web site visitors an easy, instant connection -- via telephone -- with a representative from the web site's owner. The buttons require no additional hardware or software, initiating the call to the online shopper's phone. The shopper's phone is then seamlessly connected to an agent at the web site via a second call. Upon connecting the interested party with the business, CallMe's patent-pending technology automatically directs the visitor's browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used to the web page applicable to the phone call. "Businesses routinely suffer dramatic web abandonment and the resulting lost revenue," says Mark Callahan, CallMe Corp's Director of Marketing. "It is estimated that 60 percent of web site visitors abandon without completing a transaction or contacting the business because they cannot get an immediate, real-time connection with a human being. Hotels, e-commerce retailers, travel agents, car dealers -- any business using the Internet as a sales tool will realize an immediate decrease in web abandonment rates with CallMe's Instant Callback Technology." A 2002 Jupiter Research report stated that "since more consumers have been satisfied with customer service representative-staffed phone interactions than with other touch points, service interactions over the phone will continue to provide the greatest opportunity to satisfy and retain them." Instant CallBack Service captures those customers who would otherwise abandon the site because customers can simply click an on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. icon to receive a free and immediate telephone call from a live representative of the web site's business. Would-be discouraged buyers no longer feel disconnected and frustrated frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: with one-dimensional, stagnant stagnant /stag·nant/ (stag´nant) 1. motionless; not flowing or moving. 2. inactive; not developing or progressing. web copy and pre-programmed responses. A trial of the CallMe Corp's Instant CallBack Service can be found at: www.CallMeCorp.com. About CallMe Corp CallMe Corp is a Denver-based marketing firm that provides online businesses with the technology to develop immediate one-to-one relationships with its customers. The company's Instant CallBack Service allows businesses to close more sales by putting customers in direct contact with customer service before they leave the Web site. The simple click of a CallMe button on the business Web site or in an e-mail initiates an immediate and live telephone call to the customer. The cost of sales decreases, incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. revenue increases and customer service is enhanced. CallMe Corp.'s patent-pending Intelligent Pull technology also allows a company to synchronize See synchronization. the phone call with a pre-determined Web page on the user's browser. For more information about CallMe Corp's products, go to www.callmecorp.com or call 303/221-1710. |
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