CallMe Corp Generates Travel Revenue from Those Who'd Otherwise Leave; Instant CallBack Service Salvages the ``80% Who Leave a Site Dissatisfied''.Business & Travel Editors/High-Tech Writers DENVER--(BUSINESS WIRE)--June 18, 2002 CallMe Corp, an Internet-initiated callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. and online marketing firm, now enables travel-related industry professionals to provide Instant CallBack Service to their prospective web customers -- a technology that has been proven to salvage salvage, in maritime law, the compensation that the owner must pay for having his vessel or cargo saved from peril, such as shipwreck, fire, or capture by an enemy. Salvage is awarded only when the party making the rescue was under no legal obligation to do so. lost sales revenue from web site visitors who might otherwise leave due to e-commerce difficulties or the lack of a live-person connection. A 2002 Jupiter Research Report states: "By embracing CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. (customer service representative)-staffed phone options such as Internet-initiated calls ... travel companies can reduce labor costs by one-third and increase revenues. ... companies should emphasize investments in voice services, with an added focus on engaging prospective customers while they are online." CallMe Corp's Instant CallBack buttons can be added to web sites or e-mail to give web site visitors an easy, instant connection -- via telephone -- with a representative from the web site's owner. The buttons require no additional hardware or software, initiating the call to the online shopper's phone. The shopper's phone is then seamlessly connected to an agent at the web site via a second call. Upon connecting the interested party with the business, CallMe's patent-pending technology automatically directs the visitor's browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used to the web page applicable to the phone call. "The travel industry routinely suffers dramatic web-abandonment and the resulting lost revenue," says Mark Callahan, CallMe Corp's Director of Marketing. "It is estimated that 80 percent of consumer-traveler web-site visitors abandon without completing a transaction because they cannot get immediate, real-time connection with a human being. Hotels, travel agents, car rentals -- any travel-related business using the Internet as a sales tool will realize an immediate decrease in web-site abandonment rates with CallMe's Instant Callback Technology." The 2002 Jupiter Research report also notes that, "since more consumers have been satisfied with customer service representative-staffed phone interactions than with other touch points, service interactions over the phone will continue to provide the greatest opportunity to satisfy and retain them." Instant CallBack Service captures those customers who would otherwise abandon the site because customers can simply click an on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. icon to receive a free and immediate telephone callback from a live representative of the web site's business. Would-be discouraged dis·cour·age tr.v. dis·cour·aged, dis·cour·ag·ing, dis·cour·ag·es 1. To deprive of confidence, hope, or spirit. 2. To hamper by discouraging; deter. 3. buyers no longer feel disconnected and frustrated frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: with one-dimensional, stagnant stagnant /stag·nant/ (stag´nant) 1. motionless; not flowing or moving. 2. inactive; not developing or progressing. web copy and pre-programmed responses. A trial of the CallMe Corp's Instant CallBack Service can be found at: www.CallMeCorp.com. About CallMe Corp CallMe Corp is a Denver-based marketing firm that provides online businesses with the technology to develop immediate one-to-one relationships with its customers. The company's Instant CallBack Service allows businesses to close more sales by putting customers in direct contact with customer service before they leave the Web site. The simple click of a CallMe button on the business Web site or in an e-mail initiates an immediate and live telephone call to the customer. The cost of sales decreases, incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. revenue increases and customer service is enhanced. CallMe Corp's patent-pending Intelligent Pull technology also allows a company to synchronize See synchronization. the phone call with a pre-determined Web page on the user's browser. For more information about CallMe Corp's products, go to www.callmecorp.com or call 303/221-1710. |
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