CallCommand Issues New Application Release: CallCommand 2.0 Provides Ultimate Tools for Influencing Customer Loyalty & Driving Business Results.CINCINNATI -- Following a study of responses and results from 200 million customer transactions, over 70 million communications and more than 25 million unique consumer contacts, CallCommand today announced the introduction of its new onCommand Solution Set. The set which includes Voice, Text, Email, and Advanced Reporting & Analytics, is designed to help dealers study their existing customer data base in detail, analyze the health and position of their dealership and take the most effective actions to influence customer behavior. While nationwide light vehicle sales are running 3.0% down for the year, clients using CallCommand's full lifecycle for over 1 year have experienced a 17% overall increase in sales and a 21% increase in service revenue. CallCommand's 360 degree LifeCycle approach to customer communications enables auto dealers to communicate to customers at the right time, through the right channel, and influence behavior for the greatest response rate. It enhances show ratios, frequency of service, repeat business, and owner loyalty. "Our longevity longevity (lŏnjĕv`ĭtē), term denoting the length or duration of the life of an animal or plant, often used to indicate an unusually long life. in this space and volume of calls has given us great insight into what consumers respond to. We're seeing a subtle power shift. The customer is no longer saying 'I want to be sold' as much as saying 'I want to be invited to purchase,' and will purchase from those they have a relationship with," commented Al Babbington, CallCommand CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . From shop, to buy, to service and repurchase re·pur·chase tr.v. re·pur·chased, re·pur·chas·ing, re·pur·chas·es To buy (something) again. n. The act of buying something that one previously sold or owned. Noun 1. , customers need to receive messages designed to elicit e·lic·it tr.v. e·lic·it·ed, e·lic·it·ing, e·lic·its 1. a. To bring or draw out (something latent); educe. b. To arrive at (a truth, for example) by logic. 2. maximum response. CallCommand has developed a wide variety of best practice communications that not only convey appreciation for customers' patronage Patronage See also Philanthropy. Alidoro fairy godfather to Italian Cinderella. [Ital. Opera: Rossini, Cinderella, Westerman, 120–121] Alphonso, Don supports Bias in return for political favors. [Fr. Lit. , but also a sincere desire to do business again in the future. CallCommand enables dealers to multi-layer communications and streamline business practices - making staff more efficient and messaging more effective by delivering the right message, at the right time, through the right channel. The onCommand Solutions Set includes the following components:
Voice: A real voice from someone in authority has the power to
evoke true emotion from customers. CallCommand's voice
messaging solution enables dealers to deliver personal
messages the like of which cannot be accomplished by more
traditional media. Tone, cadence and inflection can help
communicate to customers and prospects a sincere desire to do
business.
Text: Today's lifestyle demands the capability for most
customers to be mobile. With text messaging, a dealer can
demonstrate understanding that a customer's time is both
valuable and limited by offering the option to communicate
through their mobile devices in a discrete and unobtrusive
way. CallCommand's text application also supports businesses
with a managed opt-in process.
Email: Email is one of the most widely used and accepted forms
of communication. Professionally designed templates can
incorporate each dealership's unique messaging to highlight
current offers and initiatives.
Advanced Reporting & Analytics: Information regarding previous
customers and their activities allow a Dealer to truly take
control of their customer base. Having access to this intimate
knowledge and a greater understanding of the customer data
allows for the creation of a unique communication stream,
delivering the right message at the right time.
"At the heart of any business and its success lies a customer base that has helped it to prosper. Within that base, there is a wealth of opportunity - literally at its fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. . CallCommand can help a business tap into that potential through timely, relevant, professional and consistent communication. Our onCommand Solutions Set is designed to provide a view of where a business stands today, the opportunity for tomorrow and the tools to take action," commented Babbington. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Sam (1) (Security Accounts Manager) The part of Windows NT that manages the database of usernames, passwords and permissions. A SAM resides in each server as well as in each domain controller. See PDC and trust relationship. Klein Klein , Melanie 1882-1960. Austrian-born British psychoanalyst who first introduced play therapy and was the first to use psychoanalysis to treat young children. , Executive Manager of Nissan of Garden Grove Garden Grove, city (1990 pop. 143,050), Orange co., S Calif., a suburb of Long Beach and Los Angeles, on the Santa Ana River; founded 1877, inc. 1956. Many of its residents work in nearby aerospace and defense installations, and there is light manufacturing. , one of the top three dealerships in its region for CSI CSI Crime Scene Investigator CSI CompuServe, Inc. CSI Commodity Systems, Inc. CSI Commodity Systems Inc. (Boca Raton, FL) CSI Crime Scene Investigation (CBS TV show) CSI Christian Schools International in both sales and service, the value of such database mining and relationship management communications is priceless price·less adj. 1. Of inestimable worth; invaluable. 2. Highly amusing, absurd, or odd: a priceless remark. . "CallCommand helps ensure business in the future and customer loyalty by leveraging my customer database and sending timely and relevant communications. My customers like the personal touch so much that they are now referring their friends to us - you can't put a price on that," Klein stated. Klein uses many of CallCommand's recommended customer LifeCycle communications and considers himself a true believer true believer n. One who is deeply, sometimes fanatically devoted to a cause, organization, or person: "a band of true believers bonded together against all those who did not agree with them" , "In the last year alone, I've had multiple instances where customers indicated they purchased from us simply because they received a Happy Birthday call from me personally." Klein continued, "I also had an instance recently where a customer responded to one of our messages. He was very upset over an incident that happened 5 years ago. I never would have known about this issue, nor had the opportunity to resolve it, if it had not been for our proactive communication. Today, I have a happy customer who will continue to visit me for future business." CallCommand is currently launching CallCommand 2.0 nationwide and guarantees compliance with all current and pending legislation. Current customers will automatically be upgraded to the new solutions set without any interruption INTERRUPTION. The effect of some act or circumstance which stops the course of a prescription or act of limitation's. 2. Interruption of the use of a thing is natural or civil. of service. About CallCommand: CallCommand[TM] is a leading provider of communication solutions for automotive retailers and OEMs as well as a growing customer base in home improvement, schools, municipalities, independent services, telecom, churches and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . Their patent pending technology decreases marketing and communication costs while simultaneously improving customer responsiveness. All of their solutions are fully web-based and do not require hardware, software or telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. equipment. Since its founding in July of 2002, the company has grown to over 10,000 users in seven different industries and continues to grow daily. For additional information please contact Lindsay Leugers: phone: 1.800.814.6820 email: lleugers@callcommand.com or visit CallCommand's web site at www.callcommand.com. |
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