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Call-Sync. (Management).


Call-Sync from Techtel Solutions is the first of a series of information synchronisation applications designed to enable organizations to a have single view of their client, supplier and prospect base. Call-Sync synchronises information streams from multiple sources to be accessed by users with standard web browsers The following is a list of web browsers. Historical
Historically important browsers
In order of release:
  • WorldWideWeb, February 26, 1991
  • Erwise, April 1992
  • ViolaWWW, May 1992, see Erwise
. It also provides call centre applications using live data from CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party.  and event ports.

Call-Sync combines live, real-time data Real-time data denotes information that is delivered immediately after collection. There is no delay in the timeliness of the information provided.

Some uses of this term confuse it with the term dynamic data.
 with historical data to give a current view of single or multi-site operations, replacing existing call management packages, or integrating with existing and new applications such as call logging and ACDs as well as with PABXs through SMDR SMDR Station Message Detail Recording
SMDR Storage Management Data Requester (Novell)
SMDR Station Message Detail Report
SMDR Structure and Manning Decision Review
SMDR Singapore Medical Device Register
, CTI or event ports.

It provides an integrated view of all cost and client bases by enabling additional information to be imported from multiple data sources including fixed and mobile call billing, Internet management applications such as Surf Control See Web filtering.  and Net Nanny as well as business applications such as Sage, ACT and Goldmine. Call-Sync also integrates with corporate databases.

www.techtelgroup.com
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Publication:Software World
Date:Jul 1, 2003
Words:165
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