Call me Crazy: These three bravehearts took top jobs nobody in their right minds would want. Here's why they did it and how they're doing. (Careers).All CEOs face challenges. But some companies, especially those on bankruptcy's brink, offer more daunting daunt tr.v. daunt·ed, daunt·ing, daunts To abate the courage of; discourage. See Synonyms at dismay. [Middle English daunten, from Old French danter, from Latin hurdles than others. Some executives tackle tough assignments because they cause they need the money. Others, like William Clay Ford William Clay Ford may refer to
Here are snapshots of three who took on companies in trouble, faced angry creditors, got their egos bruised, but might do it all over again. Falling from grace Paul Norris, W.R. Grace & Co. In late 1998, when Paul Norris, then head of Allied Signal's specialty chemicals business, told CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Lawrence Bossidy Lawrence A. Bossidy ('Larry') is a businessman and author. From 1991-1999 Bossidy served as Chairman and CEO of AlliedSignal Corporation. He became Chairman of Honeywell Corporation when Honeywell was acquired by AlliedSignal in 1999. that he was leaving to run W.R. Grace & Co., Bossidy was dumbfounded dumb·found also dum·found tr.v. dumb·found·ed, dumb·found·ing, dumb·founds To fill with astonishment and perplexity; confound. See Synonyms at surprise. . Citing Allied's steadily rising stock price, as well as the company's consistent track record as one of the better-performing manufacturers of aircraft equipment, auto parts Auto parts are components of automobiles. They mainly are, in alphabetic order (only car specific articles or articles with car section):
"He said I was impatient, but I thought it was my time," Norris recalls. "I was well-positioned at Allied but I felt like I had learned enough during my nine years there to see if I was ready to be a chief executive. I preferred to run an independent company, even if it wasn't that big, rather than a small unit in a major company. But Grace? The former high-flying conglomerate had spent most of the 1990s self-destructing. One CEO, J.P. Bolduc, who was accused by the company of sexually harassing employees, resigned after alleging financial improprieties by Peter Grace, his predecessor. Meanwhile, the Securities and Exchange Commission claimed the company had used improper accounting procedures to pad profits. Grace settled the dispute by setting aside $1 million to train staffers in financial disclosure rule To stave off a complete meltdown meltdown Occurrence in which a huge amount of thermal energy and radiation is released as a result of an uncontrolled chain reaction in a nuclear power reactor. The chain reaction that occurs in the reactor's core must be carefully regulated by control rods, which absorb , Grace divested many of its larger businesses, including its health care and biotechnology units. Revenues fell from about $6 billion at the beginning of the 1990s to just over $1.5 billion when Norris took over in November 1998. Still, Norris believed in Columbia, Md.-based Grace. Before taking the job, he analyzed its business lines, which were mostly specialty chemicals and which competed with many of the products he oversaw at Allied. His conclusion: Grace's portfolio was excellent as was its cash flow; the company simply wasn't reaching its potential. "The fundamentals were strong and I was sure I could improve performance by changing processes in manufacturing, marketing, sales and even acquisitions -- all of which I knew something about," says Norris. "Sure there was a significant risk that I would fail very publicly and perhaps not get another CEO position. But I was confident that I could do transformational things to double the size of the business." At first, it seemed like he had read the situation perfectly. Norris urged every business unit to rethink the way they operated, to look for savings, efficiencies, and to develop ideas for new product lines. Initial results were heartening heart·en tr.v. heart·ened, heart·en·ing, heart·ens To give strength, courage, or hope to; encourage. See Synonyms at encourage. Adj. 1. . In 1999, Norris' first full year as CEO, operating earnings Operating Earnings Profits after subtracting expenses such as marketing, cost of goods sold, administration and general operating costs from revenue. Notes: Tax and interest expenses are not subtracted - operating earnings are synonymous with EBIT (earnings before were up 40 percent. More important, as a measure of improved productivity, operating margins topped 10 percent in both 1999 and 2000, up from about 8 percent when he started at the company. But the smooth ride ended abruptly. In late 2000, potential liabilities from an unexpected 81-percent increase in asbestos-related litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. jeopardized Grace's ability to satisfy these claims from cash flow and reserves, as it had done in the past. When word got out, Grace's stock tumbled and lenders shut off new lines of credit and threatened to call in old debt. In April 2001, Grace filed for Chapter 11 bankruptcy protection. "I completely misevaluated the company's asbestos liability when I took the job," Norris says ruefully rue·ful adj. 1. Inspiring pity or compassion. 2. Causing, feeling, or expressing sorrow or regret. rue . "But at the time, there was a feeling that asbestos litigation was on the decline." Now Norris is operating a far different company than he anticipated. Instead of doubling the size of the company, Norris spends his time in workouts with creditors, attorneys and suppliers while also making sure that core business lines don't degrade TO DEGRADE, DEGRADING. To, sink or lower a person in the estimation of the public. 2. As a man's character is of great importance to him, and it is his interest to retain the good opinion of all mankind, when he is a witness, he cannot be compelled to disclose and employee morale remains high even after $75 million in 401(k) money was lost when Grace's stock became worthless. So far, through a new compensation plan to replace the lost equity, an effort to maintain critical research and development, and a stated goal to get out of Chapter 11 in three to five years, Norris has convinced most of his staffers and especially senior management that although the company's survival is in the balance, it's worth defending. The numbers back him up: During the first three quarters of 2001, when larger competitors in the chemical industry such as DuPont posted double-digit profit declines, Grace's operating income Operating Income The profit realized from a business' own operations. Notes: This would not include income from things such as investments in other firms. Also referred to as operating profit or recurring profit. rose 10 percent. Norris says the adversity he faced at Grace has made him a better leader. "I'll never get the same kind of personal recognition for turning around the company that I would have if we didn't go into Chapter 11, but taking the job was never about ego," Norris explains. "I took it to prove to myself that I could lead an independent company and now we're certainly finding out if I can." Still, he adds, if he could go back to that day in Bossidy's office, knowing what he knows now, "I would probably have made a different decision." Mortgaged to the hilt hilt n. The handle of a weapon or tool. Idiom: to the hilt To the limit; completely: played the role to the hilt. and loving it Deborah Cafaro, Ventas Inc. Imagine buying a building with penniless pen·ni·less adj. 1. Entirely without money. 2. Very poor. See Synonyms at poor. pen ni·less·ly adv. tenants in a run-down
neighborhood where it would be impossible to get anybody else to move
in. That, in essence, is what Deborah Cafaro did in March 1999 when she
became CEO of Ventas Inc., a real estate investment trust, or REIT REITSee: Real Estate Investment Trust REIT See real estate investment trust (REIT). , that depended on nursing home operator Kindred Healthcare Kindred Healthcare Incorporated (NYSE: KND) is a Fortune 500 healthcare services company located in Louisville, Kentucky. Kindred Healthcare was founded in 1985 as Vencor, Inc. for 99 percent of its revenue. Just a year earlier, the government had changed its Medicare rules in a series of steps that would severely curtail the amount of money provided to elderly care centers. The fallout would eventually send five of the nation's biggest nursing homes, including Kindred, into Chapter 11 bankruptcy protection. Cafaro knew even before she accepted the job that she would likely have a virtually insolvent tenant. But Cafaro, a real estate lawyer who was previously president of Ambassador Apartments, a REIT now owned by real estate holder AIMCO AIMCO Apartment Investment Management Company (Columbus, OH) , had a hunch hunch n. 1. An intuitive feeling or a premonition: had a hunch that he would lose. 2. A hump. 3. A lump or chunk: "She . . . that she could untangle this mess and make money. "I weighed the upside and downside carefully," recalls the 43-year-old CEO. "I knew if I succeeded, I would gain good visibility, learn a lot more about running a REIT, stretch my talents as a manager and receive financial rewards. If I failed, I still would have learned a great deal and I felt I could withstand a bit of tarnish tarnish, n 1. surface discoloration or loss of luster by metals. Under oral conditions, it often results from hard and soft deposits. 2. a chemical process by which a metal surface is discolored or its luster destroyed. to my reputation." In her first week as chief executive, Cafaro took somewhat of a beating. Shares in Chicago-based Ventas plunged 37 percent, from $8 to $5. Trading was halted a few times as investors were nervous about Kindred's imminent earnings announcement and a government investigation into Kindred's billing practices. But she tried to ignore these and other market distractions, including Kindred's Chapter 11, to focus instead on setting her recovery plan in motion. "My instinct told me that Medicare policy would right itself because the government needs to take care of the sick and elderly," she says. "With that prospect I was able to risk the tough financial steps I needed to take with less fear." To help keep Kindred afloat, Cafaro cut its rent by 20 percent and in exchange took a 10 percent equity stake. She also helped convince Kindred's creditors to follow her lead and take equity positions in the company in exchange for their loans, on which Kindred was defaulting. Ventas' creditors--essentially, the mortgage holders on its property--was the next group Cafaro had to tackle. After discounting Kindred's rent, Ventas would be hard-pressed to meet its own debt obligations. So, Cafaro asked Ventas' debt holders, primarily JP Morgan, to restructure their loans. If they didn't, she warned, Ventas might have to file for Chapter 11 as well, and everybody would suffer. The bankers, seeing no other option, gave in. "That was a dicey dic·ey adj. dic·i·er, dic·i·est Involving or fraught with danger or risk: "an extremely dicey future on a brave new world of liquid nitrogen, tar, and smog" New Yorker. time, but I loved it," says Cafaro. "The negotiations, the workout, the financial reevaluations--it's all so exciting. It's strategic, it's tactical and you have to bring all of your experience to bear." Since then, Cafaro's scenario for how things would fall into place has played out perfectly. Congress passed two Medicare giveback giveback The relinquishment by employees of certain existing benefits or contract provisions. For example, many companies engaged in manufacturing have asked for employee givebacks on the premise that lower costs are needed in order for the companies to be bills that buoyed the fortunes of the nursing home industry. With that and a multi-million dollar settlement of its billing dispute with the government earlier this year, Kindred came out of Chapter 11. In November, it completed a stock offering that brought its market capitalization Market Capitalization A measure of a public company's size. Market capitalization is the total dollar value of all outstanding shares. It's calculated by multiplying the number of shares times the current market price. This term is often referred to as market cap. to $800 million and Ventas' stake in the company to about $80 million. By the end of 2001, Ventas' stock had risen to about $12. The exhilaration of living with danger and defeating it has given Cafaro a greater thirst for the job than if the past three years had been routine. She now wants to diversify the company's tenant base, pay down debt, decrease interest expense and build a stronger internal organization so Ventas can grow. Looking back, Cafaro admits that she was "smart and lucky." But she also learned that the most important rule for a CEO is to "go with what you know and trust what you go with," she says. "Instincts aren't magic. They're the sum of your experience applied to new situations." The turnaround specialist who hates bureaucracy Jay Valentine, Alve Technology Corp. Jay Valentine likes to call himself a launch CEO -- although relaunch Relaunch can refer to several things:
"I'm not the person you bring in to GE to run it after Jack Welch For the illustrator named Jack Welch, see Jack Welch (illustrator) John Francis "Jack" Welch, Jr. (born on November 19 1935 leaves," Valentine says. "I'm there for 18 to 36 months to be a catalyst and get a company on the right track." He did that at InfoGlide Corp. from 1997 through March 2001, taking over when the company was flat broke and getting nowhere trying to sell computer forensic software that tracks serial murderers. Talk about a limited customer base. Under Valentine, InfoGlide turned this program into a search engine for fraud detection that eventually was licensed to eBay and dozens of insurance companies. Before he left, after a dispute with the board over future direction, InfoGlide had gone from near-bankruptcy operation to a $10 million company on solid footing. Out of work, Valentine planned to spend time on his horse farm near Austin, Tex.-and to restore a 1963 Triumph -- until the next CEO position that suited him came along. That happened a month later, much sooner than he expected. The offer to run eight-year-old Alve Technology in Austin was too good to turn down. Alve was out of cash, couldn't attract investors and sold inexpensive, low-margin software for monitoring customer service centers -- the kind of business that would make some CEOs run in the other direction. But it had the perfect set of conditions that Valentine was looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. . "Alve was a nice situation because there was no board of directors [nor were there] venture capitalists [to] drive the company toward the wrong goals," Valentine says. Those partners also tend to own a large piece of the company's equity, diluting the CEO's share--and possibly his or her stake in making the company a success. "I have buddies who are getting killed on those kinds of deals, because they had to raise so much capital that they cut into their holdings," he says. Valentine took a large percentage of Alve when he joined and raised a minimal amount. "To mitigate the risk I'm taking in becoming the CEO, I have to be able to control the factors that affect the company and my position in it," he explains. Valentine thought he could generate enough cash from Alve's core software, which he felt had untapped potential, that a major investor wouldn't be needed. The key was to take a $20,000 turnkey commodity program and transform it into a robust product that could essentially run the management side of an entire corporate call center and charge $1 million-plus for the system. Because the software was so sound, Valentine says, this was more a brand repositioning repositioning Laparoscopic surgery The changing of a Pt's position during a procedure to improve access or visualization of the operative field, which may be linked to complications, as it changes anatomic planes of operation. Cf Laparoscopic surgery. and sales effort than a complicated technological fix--and it was achieved in a scant few months. Valentine's plan appears to be working. Alve's updated program has already been sold to HCA HCA, n.pr See acid, hydroxycitric. Inc., which runs more than 300 hospitals and outpatient centers, and Valentine says that he's about to close a lucrative partnership arrangement with one of the Baby Bells The nickname given to the regional Bell operating companies after Divestiture in 1984. See Bell System and RBOC. . "We're now involved in seven-figure deals," Valentine says, adding that the company saw revenues of $500,000 in 2000 and $2.5 million in 2001. He expects that number to grow to $5 million this year. Alve is already profitable and, as Valentine hoped, will need only about $3 million to back operations. For that, the CEO is drawing on an angel investor An individual who invests his or her own money in a private company, which is typically a startup. An angel investor is not an employee or member of a bank, venture capital firm or other financial institution that normally makes such investments. , who will get a tiny part of the business but have no active role. Within about three years, Valentine expects the company to grow to a few hundred employees. "That's when we'll bring in a real CEO. I don't deal with bureaucracy well. I shouldn't run an organization with 200 or 300 people." |
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