Call centre to be developed in Kenora.Despite being identified in a study two years ago as an unsuitable location for a call centre, Kenora will be hosting a new outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. centre before the summer. "I'd say (the call centre) is a go at this point," Kenora Municipal Telephone Service (KMTS) manager Dennis McCaffrey says. "There's a whole lot of pieces of the puzzle that are in various stages of being finalized See finalization. , but it certainly looks like a go." Thunder Bay's Superior Telecom will run the Kenora operation with the help of the community's municipal telephone system. McCaffrey says KMTS will primarily be responsible for buying the technology for the call centre. "Our role here is mainly just to do with the telecommunications aspects of it," McCaffrey says. "We're buying some call centre technology - like an auto-dialer system - which we'll lease back to the call centre for their operation, and we provide the local service and the high-speed connections for all the long-distance circuits." Kenora's position in central Canada Central Canada (sometimes the Central provinces) is a region comprised of Canada's two largest and most populous provinces: Ontario and Quebec. Central Canada, with the four Atlantic provinces, form Eastern Canada. makes it an attractive location for telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. companies looking to setup See BIOS setup and install program. call centres, McCaffrey says. Being in the Central Standard Time Zone allows telemarketing companies to maximize their hours of operation. From a Kenora call centre, Superior Telecom can start an early shift that will place marketing calls to the East Coast. The West Coast, with a two-hour-behind time difference, can be contacted later at night. McCaffrey says Superior Telecom has already signed the lease on a space that will house the 100-seat call centre. About 75 people will be employed by the facility to start, with the potential for 200 jobs when the call centre runs two shifts per day. Officials with Superior Telecom could not be reached for comment or to confirm an opening date, but McCaffrey says KMTS is gearing up to open this spring. Superior Telecom call centre, which has yet to be named, will initially conduct out-going business, but adds the facility will be readily adaptable a·dapt·a·ble adj. Capable of adapting or of being adapted. a·dapt  a·bil to include in-bound operations as well.
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