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Call centre service launched.

MANAMA: LG in association with AJM Kooheji Group inaugurated its new call centre service in Sehla.

It was inaugurated by LG Gulf president H S Paik along with general manager - air conditioning division Chris Ahn, AJM Kooheji Group chief executive Rohit Raina, director - special projects Mohammed Kooheji and general manager - LG division Sanjeev Awasthi.

This call centre offers 7am to 7pm calling facility and will be operational six days a week.

Customers will have the benefit of leaving a voice message after working hours and will be contacted by call centre personnel within one business day.

Customers will also receive an SMS mentioning their request number, which would be a unique reference number for all future correspondence.

A status SMS informing customers whether their product is ready after being serviced will also be sent.

This status SMS also cites the unique reference number.

During the launch Mr Paik said that the call centre would be expanding its services to other value added features such as online services - logging a call or placing an order of an LG product or knowing the status on an existing call already logged in. This service will also allow the customer to gain more knowledge on the products LG offers via the Internet.

Mr Raina said that the call centre was an investment done by AJM Kooheji Group for the near future to improve the consumer awareness on electronic products and the consumer satisfaction prior too and post the purchase of the products from AJM Kooheji Group.

Copyright 2009 Gulf Daily News

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Publication:Gulf Daily News (Manama, Bahrain)
Date:May 11, 2009
Words:265
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