Call centre all the talk over digital venture.Byline: By Howard Walker Howard Walker (born August 5, 1958 in Grande Prairie, Alberta) is a retired Canadian ice hockey defenceman who played for the Washington Capitals and Calgary Flames. Originally signed by the Capitals as a free agent in 1980, Walker played parts of two seasons before he was traded Call centre company Amicus AMICUS Automated Management Information Civil Users System Outsourcing is creating at least 20 jobs with the launch of a new hi-tech division. Amicus Digital will concentrate on new internet-based ventures and has now opened its doors at the Quadrus centre at West Boldon, initially employing 20 staff. Amicus Outsourcing has already launched an online retail business ( www.go1better.co.uk ( which will now be run by Amicus Digital. Online retail experts and internet technicians at Amicus Digital are now exploring a number of new web-based ventures, including financial products, due to be launched in the near future. Amicus managing director Geoff Thompson  This article or section is written like an .Please help [ rewrite this article] from a neutral point of view. Mark blatant advertising for , using . said: "Amicus Outsourcing continues to be successfully run from its base in Jarrow offering contact centre and fulfilment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. services but we felt the need to put a clear line between the new venture and the existing services. "While the contact centre will service Amicus Digital the clear definition will help us concentrate on a number of exciting developments that will create jobs not only in South Tyneside South Tyneside is a metropolitan borough in Tyne and Wear in North East England. It is bordered by four other boroughs - Newcastle upon Tyne and Gateshead to the west, Sunderland in the south, and North Tyneside to the north. but across the UK. "We think it is very important to continue to develop our business to secure the long-term future of the Amicus brand. Diversification is essential in a market place where business trends are ever-changing." Amicus Outsourcing opened its contact centre and fulfilment service in 2003 in Jarrow, handling calls and queries on behalf of clients including utility companies, catalogue firms and financial houses. As the company developed, new opportunities arose that it was keen to exploit. Mr Thompson said: "The contact centre operation established itself very quickly and we now employ more than 100 people at our centre in Jarrow. "As we handled more fulfilment work for clients we saw a number of opportunities to diversify and in doing so safeguard the long-term future of the business and increase the profitability of the company. "It became clear that the new opportunities would be web-based and that it would make sound business sense to launch a new arm to our operation to concentrate building this area in the future." Moving the new part of the business to The Quadrus Centre enabled the company to stay within the borough of South Tyneside, something important to Jarrow-born Mr Thompson. He said: "Launching a new hi-tech operation needed a hi-tech environment which is what we have here at Quadrus. "But also we wanted to keep all arms of the business within the borough as we are proud to be a South Tyneside company." |
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