| Title |
Author |
Type |
Date |
Words |
| Calling out for 220 employees; Hundreds of new jobs announced at Tyneside call centre. |
|
|
May 25, 2012 |
249 |
| Knowlagent's RightTime Intraday Management Software Integrates with NICE IEX Workforce Management Technology. |
|
|
May 24, 2012 |
530 |
| CALL CENTRE CROOK SWINDLED pounds 33,000 FROM CUSTOMERS; Fraudster logged credit card details to fund his massive spending spree Call centre worker jailed for card fraud. |
|
|
May 24, 2012 |
530 |
| Upstream Works to Exhibit at Call Center Week 2012 in Las Vegas. |
|
|
May 24, 2012 |
440 |
| Finance Wales backs innovative call centre software designer QPC to the hilt. |
|
|
May 23, 2012 |
388 |
| AMC Technology Solutions Now Available through Avaya DevConnect Select Product Program. |
|
|
May 23, 2012 |
583 |
| Solace Financial, LLC Partners With Castel Communications for Voice Analysis Solution. |
|
|
May 22, 2012 |
429 |
| Tributes to man who once ran hospital call centre from his bedroom; 'GENEROUS AND MAGNIFICENT' RAY DIES AGED 95. |
|
Obituary |
May 22, 2012 |
428 |
| LiveOps to Showcase Facebook Support and Expanded Salesforce.com Integration at Cloudforce London. |
|
Company overview |
May 22, 2012 |
617 |
| BT Expands Contact Center Portfolio in the U.S. With Cloud Contact Solution. |
|
|
May 22, 2012 |
597 |
| VoIP Call Center Platforms Get a Social Network Makeover. |
|
|
May 21, 2012 |
999 |
| We must stand together to keep call centre jobs; Hundreds rally in support of Welsh language workers in move row. |
|
|
May 21, 2012 |
508 |
| LiveOps Powers the Social Contact Center With New Facebook Channel Integration. |
|
Company overview |
May 21, 2012 |
988 |
| Health center outsources calls. |
|
|
May 20, 2012 |
553 |
| Industry Expert Laura Sikorski Joins Altivon to Lead Customer Innovation and Optimization Team. |
|
|
May 17, 2012 |
471 |
| The International Customer Management Institute Announces Winners For The 2012 Global Call Center Of The Year Awards. |
|
Awards list |
May 17, 2012 |
1616 |
| Frost & Sullivan: transcosmos Stands Out in the Saturated Japanese Contact Center Outsourcing Market. |
|
Industry overview |
May 16, 2012 |
1118 |
| Frost & Sullivan: transcosmos Stands Out in the Saturated Japanese Contact Center Outsourcing Market. |
|
Industry overview |
May 16, 2012 |
1122 |
| RTI to be just a phone call away. |
|
|
May 15, 2012 |
163 |
| Cassidian Communications Geo-Diverse 9-1-1 Solutions Suite Successfully Installed in York-Poquoson-Williamsburg and James City County, Va., 9-1-1 Call Centers. |
|
|
May 15, 2012 |
849 |
| Five9 Welcomes New Board Member Dave DeWalt. |
|
|
May 15, 2012 |
507 |
| MAXIMUS Call Centers Recognized for Superior Performance. |
|
Company overview |
May 10, 2012 |
523 |
| Voice of the Customer and Enterprise Workforce Optimization Serve as Key Themes at Upcoming Global Events. |
|
Conference news |
May 10, 2012 |
1103 |
| Biggest Gathering of Call Center Professionals Attracts Fortune 500. |
|
|
May 10, 2012 |
401 |
| ICMI Announces Brad Cleveland as 2012 Recipient of its Inaugural Lifetime Achievement Award. |
|
|
May 9, 2012 |
716 |
| USAN Selected by Rooms To Go for Multichannel Contact Center and Social Media Monitoring Capabilities. |
|
|
May 8, 2012 |
659 |
| Castel Detect[TM] Voice Analysis Application Now Features Word and Phrase Detection. |
|
|
May 8, 2012 |
436 |
| Salesforce.com Positioned as a Leader in the Magic Quadrant for CRM Customer Service Contact Centers. |
|
|
May 8, 2012 |
1655 |
| Verint to Showcase Workforce Optimization and Voice of the Customer Analytics Solutions During ICMI's ACCE Conference & Expo. |
|
Conference news |
May 7, 2012 |
786 |
| Envision Announces Major Upgrade to its Centricity Workforce Optimization (WFO) Suite for Contact Center and Agent Performance. |
|
|
May 7, 2012 |
905 |
| Indian firm moves to Cardiff to take over Sky's call centre. |
|
|
May 3, 2012 |
573 |
| Reaching for the sky at call centre. |
|
|
May 3, 2012 |
420 |
| Enghouse Interactive Sponsored Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers. |
|
|
May 3, 2012 |
710 |
| Guardian Recognized by J.D. Power and Associates for Second Consecutive Year. |
|
|
May 3, 2012 |
734 |
| Bob Johnson Joins Frontier Communications as Area President, Midwest Region and Call Centers. |
|
|
May 3, 2012 |
543 |
| Jabra and Frost & Sullivan Survey Reveals Increased Retention Within Reach for Modern Contact Centers. |
|
|
May 3, 2012 |
980 |
| Knowlagent and DMG Consulting Host Webinar to Help Contact Center Managers Maximize the Strengths of Gen Y Agents. |
|
|
May 2, 2012 |
512 |
| HCEF/REACH Call Center Opens In Bethlehem! |
|
|
May 2, 2012 |
766 |
| More call centers. |
|
|
Apr 26, 2012 |
204 |
| LiveVox Presents Cloud Strategies to Eliminate Silos and Seamlessly Link Multi-Site Contact Centers at ATA 2012. |
|
|
Apr 26, 2012 |
771 |
| Baron and Budd Investigating Possible Overtime Violations at Call Centers. |
|
|
Apr 26, 2012 |
574 |
| Phone giant to axe up to 390 jobs; your money. |
|
|
Apr 25, 2012 |
118 |
| Phone giant to axe up to 390 jobs; yourmoney. |
|
|
Apr 25, 2012 |
118 |
| Phone giant to axe up to 390 jobs. |
|
|
Apr 25, 2012 |
113 |
| TalkTalk to close call centre as 168 jobs go. |
|
|
Apr 25, 2012 |
155 |
| WEBTEXT Solution Now Rated "Avaya Compliant". |
|
|
Apr 25, 2012 |
538 |
| Ernst & Young Announces Five9 CEO Mike Burkland as Entrepreneur of the Year 2012 Semifinalist in Northern California Region. |
|
|
Apr 25, 2012 |
622 |
| Research and Markets: Analysis of the Brazilian Contact Center Outsourcing Services Market 2011: The Evolution of the BPO CRM Industry. |
|
|
Apr 24, 2012 |
306 |
| Voiance to Exhibit at Annual Call Center Exhibition. |
|
|
Apr 24, 2012 |
337 |
| Castel Communications Speaking at Contact Center Conference & Expo in Orlando, April 23-26, 2012. |
|
Conference news |
Apr 23, 2012 |
362 |
| Firms urged to look at UK-based call centres. |
|
|
Apr 21, 2012 |
115 |
| Travel agent says Toon is in Scotland; Call centre worker in India gets countries mixed up. |
|
|
Apr 21, 2012 |
327 |
| UnitedHealthcare Opens Call Center, Adds 125 Jobs to Miami and Surrounding Area. |
|
|
Apr 20, 2012 |
484 |
| Cloud-based Contact Center Software Provider Five9 Raises an Additional $12M in Funding. |
|
|
Apr 19, 2012 |
634 |
| Eastern Account System, Inc. Chooses Castel Communications for Voice Analysis Solution. |
|
|
Apr 16, 2012 |
410 |
| Frost & Sullivan: Understanding Social Media Strategies Impacting Today's Contact Centers. |
|
|
Apr 16, 2012 |
725 |
| NBAD opens women-staffed contact centre. |
|
|
Apr 15, 2012 |
682 |
| NBAD opens contact centre staffed by UAE women. |
|
|
Apr 14, 2012 |
460 |
| Interactive Intelligence to Host Cloud-based Communications Industry Web Event. |
|
|
Apr 12, 2012 |
588 |
| Seasoned Contact Center Executive Joins ILD Corp. to Further Fuel Growth. |
|
Company overview |
Apr 11, 2012 |
579 |
| Verizon Business Re-Certifies LiveVox PCI-DSS. |
|
|
Apr 10, 2012 |
515 |
| South Africa,United Kingdom : Intuate Group and Foregenix team up to provide PCI compliance in SA contact centres. |
|
|
Apr 10, 2012 |
424 |
| CENSORSHIP ROW IN MAYOR BATTLE; Call centre jibe removed from leaflet. |
|
|
Apr 9, 2012 |
331 |
| Knowlagent and DMG Consulting Pinpoint Benefits of Real-Time Work Allocation Solutions for Call Centers. |
|
|
Apr 9, 2012 |
683 |
| Muscat call centre opens new vistas. |
|
|
Apr 8, 2012 |
186 |
| Muscat Call Centre is Launched. |
|
|
Apr 7, 2012 |
480 |
| Key calls milestone for National Contact Centre. |
|
|
Apr 4, 2012 |
313 |
| Jordan : Investbank and Artelco unveil new contact center. |
|
|
Apr 4, 2012 |
214 |
| Call centre's hard work set to bear fruit as market improves. |
|
|
Apr 3, 2012 |
424 |
| RACO Wireless Unveils New Tool for its M2M Partners: Omega Call Center Service. |
|
|
Apr 3, 2012 |
459 |
| Call center personnel shortage. |
|
|
Apr 1, 2012 |
306 |
| 2012 - The year the contact center dies. |
Kolman, Scott |
|
Apr 1, 2012 |
991 |
| Leveraging mobile apps for call center efficiency. |
Bernier, Paula |
|
Apr 1, 2012 |
432 |
| Industry veteran Genesys has new beginning. |
Bernier, Paula |
|
Apr 1, 2012 |
804 |
| Avatars, training bring new twist to outsourced call center solutions. |
Bernier, Paula |
|
Apr 1, 2012 |
359 |
| Aspect (www.aspect.com). |
|
|
Apr 1, 2012 |
124 |
| C3/CustomerContactChannels(www.c3connect.com). |
|
|
Apr 1, 2012 |
146 |
| VMware Inc. (www.vmware.com) and Mitel (www.mitel.com). |
|
|
Apr 1, 2012 |
140 |
| zeacom (www.zeacom),. |
|
|
Apr 1, 2012 |
133 |
| Home agent programs are a 'win-win'. |
Bernier, Paula |
|
Apr 1, 2012 |
871 |
| Driving performance with technology to engage and train the agent. |
Jacobsen, Kristen |
|
Apr 1, 2012 |
770 |
| Customer Interaction Solutions 27th annual top 50 inbound teleservices agencies ranking. |
|
|
Apr 1, 2012 |
192 |
| A realistic look at social media and the contact center. |
Pleasant, Blair |
|
Apr 1, 2012 |
905 |
| 911 Enable Launches PSAP Link for Health/Insurance. |
|
|
Mar 31, 2012 |
491 |
| Ameyo Becomes Technology Powering the Customer Support. |
|
Interview |
Mar 31, 2012 |
446 |
| Teleperformance Colombia opens one of the most modern Contact Centers in the country. |
|
|
Mar 29, 2012 |
671 |
| Five9 Announces Microsoft Dynamics Marketplace Listing. |
|
|
Mar 29, 2012 |
339 |
| Fonality to Provide Call Center Support for Japanese Tsunami, Nuclear Disaster Victims in the City of Iwaki. |
|
|
Mar 28, 2012 |
461 |
| Mindshare Unveils Automated Outbound Dial Survey Solution for Call Centers. |
|
|
Mar 27, 2012 |
570 |
| Cloud Industry Veterans Join Evolve IP to Support Company Growth. |
|
|
Mar 27, 2012 |
786 |
| McGee-Smith Analytics Releases Report Contact Center Applications for Microsoft Lync: A Reseller View of the Market. |
|
|
Mar 27, 2012 |
871 |
| Castel Communications Increases LTD Financial Services' Customer Satisfaction through Voice Analysis Solution. |
|
|
Mar 27, 2012 |
388 |
| Empirix Unveils VoIP Network Analytics for Contact Centers and Enterprise Unified Communications. |
|
|
Mar 26, 2012 |
741 |
| Genesys SIP Server Extends the Frontier of Customer Service Beyond the Contact Center and Across the Enterprise. |
|
|
Mar 26, 2012 |
804 |
| Spanlink Communications and Convergys Corporation Partner to Develop Cloud Contact Center Solution. |
|
|
Mar 26, 2012 |
742 |
| Malvern mainstays welcome diversity: new enterprises join traditional industries to boost city's economy. |
|
|
Mar 26, 2012 |
240 |
| 32 to lose Scottish Power call centre jobs... or they can relocate 72 miles; Worry over Welsh language services. |
|
|
Mar 24, 2012 |
463 |
| Volt Workforce Solutions Webcast Offers Ways to Reduce Call Center Employee Turnover. |
|
|
Mar 23, 2012 |
521 |
| CWA: T-Mobile USA Follows Low-Road Business Model in Cutting Jobs, Closing Call Centers. |
|
|
Mar 23, 2012 |
720 |
| Wokingham Borough Council Advocates Twitter in the Contact Centre for Real Time Response to Customers' Inquiries. |
|
|
Mar 22, 2012 |
768 |
| Knowlagent Sponsors Performance Section of ContactBabel Report: "The U.S. Contact Center Decision-Maker's Guide". |
|
Report |
Mar 20, 2012 |
583 |
| 'Indian call centres accused of selling Britons' personal data for as little as two pence'. |
|
|
Mar 19, 2012 |
259 |
| Five9 and NICE Deliver Industry-Leading Workforce Optimization in the Cloud. |
|
Company overview |
Mar 15, 2012 |
488 |
| Loss of a 'single voice' is hurting. |
|
|
Mar 14, 2012 |
349 |
| Envision Wins Bronze Stevie[R] Award in 2012 Stevie Awards for Sales and Customer ServiceSM. |
|
Company overview |
Mar 14, 2012 |
819 |
| LiveVox Announces Sub-Second Off-Shore to On-Shore Warm Transfers. |
|
|
Mar 13, 2012 |
534 |
| LiveOps to Showcase Integration of Social, Mobile, and Voice in Customer Service Cloud at Cloudforce 2012. |
|
|
Mar 12, 2012 |
516 |
| UNITED ARAB EMIRATES : AL-FUTTAIM TECHNOLOGIES secure ADVANCED CONTACT CENTRE SOLUTION CONTRACT. |
|
|
Mar 12, 2012 |
204 |
| UNITED ARAB EMIRATES : DED to enhance customer service with contact centre solution from Al-Futtaim Technologies. |
|
|
Mar 12, 2012 |
395 |
| Research and Markets: UK Contact Centres: Market Insight Report. |
|
Industry overview |
Mar 12, 2012 |
490 |
| Al-Futtaim Technologies to enhance DED's customer service with contact centre solution. |
|
|
Mar 11, 2012 |
473 |
| Al-Futtaim wins Dubai DED contract. |
|
|
Mar 11, 2012 |
420 |
| eGain Rated a 2012 Leader in Web Support and Contact Center Search Categories by Premier CRM Industry Publication. |
|
|
Mar 9, 2012 |
528 |
| Southwest Airlines relocates San Antonio CS&S Call Center to new facility. |
|
|
Mar 9, 2012 |
141 |
| Southwest Airlines relocates San Antonio CS&S Call Center to new facility. |
|
|
Mar 9, 2012 |
142 |
| Upstream Works Releases Contact Center Agent Desktop Version 3.0. |
|
|
Mar 8, 2012 |
345 |
| Torchwood celeb meets the contact centre stars. |
|
|
Mar 7, 2012 |
347 |
| prairieFyre Software Completes Qualification for Contact Center for Microsoft Lync. |
|
Company overview |
Mar 7, 2012 |
534 |
| Fairview Health Services Chooses Amcom Software for Organization-Wide Clinical and Contact Center Communications. |
|
|
Mar 7, 2012 |
646 |
| Avtex Finishes Integration of Sage Innovations' Contact Center and VoIP Business. |
|
|
Mar 7, 2012 |
437 |
| PFSweb Relocating Dallas Area Customer Call Center to Renaissance Tower in Downtown Dallas. |
|
|
Mar 6, 2012 |
626 |
| Former Genesys CEO Launches Initiative to Reinvent Delivery of Multi-Lingual Call Center Services. |
|
|
Mar 6, 2012 |
459 |
| Calabrio Achieves Record Software Revenue Growth in 2011. |
|
|
Mar 6, 2012 |
758 |
| Research and Markets: Avaya Aura Contact Center - NuViews Summary Report. |
|
Report |
Mar 6, 2012 |
402 |
| [x+1] Announces Origin 3.5, the Only Data Management Platform with Automated Real-Time Decisions for Email, SMS, Call Center and Web. |
|
|
Mar 2, 2012 |
691 |
| More call centers wanted. |
|
|
Mar 1, 2012 |
162 |
| NIGERIA : WEMA Bank sets up contact centre in LAGOS. |
|
|
Feb 29, 2012 |
131 |
| Extend Health Awarded U.S. Patent For Call Center Technology. |
|
|
Feb 29, 2012 |
470 |
| [x+1] Announces Origin 3.5, the Only Data Management Platform with Automated Real-Time Decisions for Email, SMS, Call Center and Web. |
|
|
Feb 29, 2012 |
747 |
| TMC Awards Evolve IP's Cloud Hosted Call Center the 2011 Product of the Year. |
|
|
Feb 27, 2012 |
625 |
| "Made-In-The-USA" Call Center Firm Will Join Front Row Motorsports at the Daytona 500 to Drive American Jobs. |
|
|
Feb 26, 2012 |
855 |
| Women leading at Saudi call centers. |
|
|
Feb 22, 2012 |
1014 |
| Wales to get 600 call centre jobs. |
|
|
Feb 21, 2012 |
110 |
| Stratus Video and Blue Jeans Network Partner to Provide Interoperable, Video Conferencing Services to Healthcare, Call Center and Teleworking Customers. |
|
Company overview |
Feb 21, 2012 |
930 |
| Call center to close, put 200 out of work. |
|
|
Feb 20, 2012 |
153 |
| Second US investment in a week is promising 600 jobs; CONTACT CENTRE GIANT WINS BRITISH GAS CONTRACT. |
|
|
Feb 20, 2012 |
532 |
| Bronze gong for call centre firm. |
|
|
Feb 18, 2012 |
175 |
| Enghouse Interactive Wins in Multiple Categories for Customer Interaction Solutions[R] Magazine 2011 Product of the Year Awards. |
|
Company overview |
Feb 16, 2012 |
748 |
| AMC Technology Introduces Integration Across the Enterprise with the Launch of AMC's Contact Canvas 2012 at CallCenterWorld Berlin on February 28, 2012. |
|
Company overview |
Feb 16, 2012 |
480 |
| Customer Satisfaction and Agent Productivity Top Call Center Challenges. |
|
|
Feb 14, 2012 |
505 |
| AMC Technology Receives 2011 Product of the Year Award from Customer Interaction Solutions Magazine. |
|
|
Feb 13, 2012 |
426 |
| Leading Performance Apparel Manufacturer Selects inContact to Power Corporate Growth. |
|
|
Feb 9, 2012 |
776 |
| Virgin Media's 250 jobs 'underlines city's service sector credentials' DEMAND FOR DIGITAL PRODUCTS EXPANDING. |
|
|
Feb 9, 2012 |
572 |
| UNITED ARAB EMIRATES : Etihad Airways opens first European Guest Contact Centre in Manchester. |
|
|
Feb 8, 2012 |
422 |
| Spoken Communications Closes Series B Financing. |
|
|
Feb 7, 2012 |
663 |
| DOW Networks Announces Building of New Data Center. |
|
|
Feb 7, 2012 |
283 |
| CALL CENTRE JAIL JOB FOR SCOTS PAEDO TRUCKER; Perv will sell tellies over the phone. |
|
|
Feb 6, 2012 |
376 |
| Protocol Global Solutions Adding 400 Positions to Sarasota, Florida Customer Care Contact Center. |
|
|
Feb 6, 2012 |
408 |
| It's The End of the Hold as We Know It! |
|
|
Feb 2, 2012 |
768 |
| CallCopy Reports Fifth Consecutive Year-Over-Year of Growth in 2011 - Anticipates Continued Success in Call Recording and Contact Centers Solutions in 2012. |
|
|
Feb 2, 2012 |
782 |
| SYKES expanding SYKES Home virtual call center model. |
|
Company overview |
Feb 1, 2012 |
581 |
| Call Center Software Provider simplyCT Releases Q1 Premise-2-Cloud Trade-in Program. |
|
|
Feb 1, 2012 |
874 |
| Call center license. |
|
|
Feb 1, 2012 |
110 |
| Call centre to boost tourism. |
|
|
Jan 30, 2012 |
265 |
| Call Center Agent Turnover, Retention and Productivity Survey Launched by The International Customer Management Institute. |
|
|
Jan 30, 2012 |
1046 |
| Biden adopts 'Indian' accent' during call centre job verbal gaffe in New Hampshire. |
|
|
Jan 27, 2012 |
171 |
| Judges make contact with call centre finalists. |
|
|
Jan 25, 2012 |
324 |
| ANGOLA : Enana s new Call Centre service to give aeronautical information. |
|
|
Jan 23, 2012 |
165 |
| Recruitment event lined up for contact centre industry. |
|
|
Jan 21, 2012 |
385 |
| DSCI Expands iPBX Call Center Services. |
|
|
Jan 20, 2012 |
492 |
| PTCL awards its Top Agent of Karachi Contact Centre. |
|
|
Jan 19, 2012 |
179 |
| Intelecom Plans to Add Voice Functionality to IBM SmartCloud for Social Business. |
|
|
Jan 19, 2012 |
550 |
| Kunnect Partners with jobs4america to Create Job Growth. |
|
|
Jan 18, 2012 |
735 |
| LiveVox Announces Click-to-Call Manual Dialing for Cell Phones. |
|
|
Jan 18, 2012 |
495 |
| Sehnaoui upbeat on call center prospects. |
|
|
Jan 17, 2012 |
108 |
| G2M International Expands Global Presence, Opens Contact Center in Costa Rica. |
|
|
Jan 17, 2012 |
552 |
| 120 jobs set for old call centre; Utilitywise firm's move follows rapid growth. |
|
|
Jan 17, 2012 |
308 |
| SOUTH AFRICA : Interactive Intelligence Group buys ATIO s contact center assets. |
|
|
Jan 16, 2012 |
339 |
| Interactive Intelligence Acquires Contact Center Business of South African Reseller, ATIO. |
|
|
Jan 13, 2012 |
707 |
| BOKs dedicated call centre starts operation. |
|
|
Jan 13, 2012 |
188 |
| Meritage Management Reported That Salt Lake City Call Center[TM] was Instrumental in Driving Sales. |
|
|
Jan 12, 2012 |
549 |
| Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents. |
|
|
Jan 12, 2012 |
733 |
| Kunnect Launches WebAgent Software for Hosted Call Centers. |
|
|
Jan 12, 2012 |
550 |
| Council's call centre slammed over delays. |
|
|
Jan 11, 2012 |
230 |
| 'Amateurish' blackmail bid sees man sent to jail; Mobile phone records used in pounds 45,000 con. |
|
|
Jan 11, 2012 |
396 |
| How may I help you? |
|
|
Jan 11, 2012 |
1170 |
| LiveVox Receives Customer Interaction Solutions Magazine's 2011 Product of the Year Award. |
|
|
Jan 10, 2012 |
684 |
| Advantix Solutions Group Selects inContact to Enhance Customer Service Delivery. |
|
|
Jan 10, 2012 |
875 |
| Real Estate Equities Management LLC Increases Rentals with Yardi Call Center. |
|
|
Jan 9, 2012 |
593 |
| LiveOps Cloud-based Multichannel Application Wins Product of the Year Award. |
|
|
Jan 6, 2012 |
764 |
| PTCL awards its Top Agent of Karachi Contact Center. |
|
|
Jan 4, 2012 |
162 |
| Dialogue Marketing Inc. Adds Industry Veteran Jason Lancaster as Chief Operating Officer. |
|
Company overview |
Jan 3, 2012 |
584 |
| FDA advisers: iPLEDGE needs more tweaking: currently, there are about 20,000 calls a month to iPLEDGE call centers, a decline in volume. |
Ault, Alicia |
|
Jan 1, 2012 |
979 |
| Improving agent performance for the multichannel contact center. |
|
|
Jan 1, 2012 |
711 |
| Arcaris 'Gamifies' the call center. |
Bernier, Paula |
|
Jan 1, 2012 |
285 |
| The case for remote agents. |
Pleasant, Blair |
|
Jan 1, 2012 |
881 |
| Building better business relationships, one call at a time. |
Gelinas, Mike |
|
Jan 1, 2012 |
1180 |
| The business value of consolidating and centralizing communications. |
Van Doren, Don; Herrington, Brad |
|
Jan 1, 2012 |
685 |
| Proposed legislation would discourage call center offshoring. |
Bernier, Paula |
|
Jan 1, 2012 |
686 |
| More call centers. |
|
|
Dec 29, 2011 |
147 |
| Call center expands. |
|
|
Dec 29, 2011 |
104 |
| Most North 999 calls not urgent; Thousands tie up phone lines with non-emergencies. |
|
|
Dec 24, 2011 |
315 |
| Small Company - Huge Heart: A Midwest Call Center, OLC Global Shows Their Heart and Has a Great Announcement. |
|
|
Dec 24, 2011 |
436 |
| Leading Marketing and Lead Generation Company Selects inContact. |
|
|
Dec 21, 2011 |
565 |
| Church & Crawford - Revolution in Multi-Billion Call Centre Industry. |
|
|
Dec 21, 2011 |
853 |
| LiveOps Completes Datasquirt Acquisition. |
|
|
Dec 20, 2011 |
604 |
| VPI Launches the Next Generation of Smarter Contact Center Workforce Optimization. |
|
|
Dec 20, 2011 |
866 |
| PEMRA launches complaints' call centre. |
|
|
Dec 20, 2011 |
355 |
| UNITED ARAB EMIRATES : Empower launches advanced call centre at its headquarters in Dubai Healthcare City. |
|
|
Dec 19, 2011 |
201 |
| Carousel Industries Deploys Avaya Contact Center Solution for Industrial Distribution Leader. |
|
|
Dec 19, 2011 |
886 |
| pounds 20,000 for 'program change'. |
|
|
Dec 15, 2011 |
750 |
| PowerNet Global Adds Inbound SIP DIDs to Call Center Solutions Suite. |
|
|
Dec 15, 2011 |
542 |
| Interactive Intelligence Offers Cloud-Based Solution to Contact Centers in Saudi Arabia. |
|
|
Dec 15, 2011 |
811 |
| Verint Announces Enhancements to Industry's Most Comprehensive Voice of the Customer Solution for Multichannel Analytics. |
|
|
Dec 14, 2011 |
1139 |
| Leading Insurance Company Selects inContact to Power Mexico-Based Contact Center. |
|
|
Dec 14, 2011 |
679 |
| Atlantic Coast Media Group Selects Nexidia Evaluate. |
|
|
Dec 14, 2011 |
517 |
| Inin offers cloud solution to contact centers. |
|
|
Dec 14, 2011 |
395 |
| Call centre chaos sparks bins mix-up. |
|
|
Dec 13, 2011 |
165 |
| ShoreTel Enterprise Contact Center Achieves VMware Ready[TM] Status. |
|
|
Dec 13, 2011 |
506 |
| ShoreTel Extends Virtualization Support to Enterprise Contact Center. |
|
|
Dec 13, 2011 |
880 |
| Smart Link, McDonald's Arabia open call centre. |
|
|
Dec 13, 2011 |
204 |
| Jackson[R] Recognized as World Class Customer Service Provider by SQM. |
|
|
Dec 13, 2011 |
1165 |
| Virginia Commerce Bank Answers the Call with Recent Opening of Customer Care Center. |
|
|
Dec 9, 2011 |
376 |
| Coventry call centre creating 80 jobs. |
|
|
Dec 8, 2011 |
215 |
| Haroon Khan awarded PTCL's top Call Centre agent. |
|
|
Dec 8, 2011 |
155 |
| Drishti and Africcs Partner to Present Ameyo to the Markets of Zimbabwe. |
|
|
Dec 7, 2011 |
444 |
| Gulf InfoNet Launches Call Center Services in Saudi Arabia. |
|
|
Dec 7, 2011 |
482 |
| ACCE 2012 Site Tour Line-up Revealed. |
|
|
Dec 7, 2011 |
682 |
| inContact Announces Availability of European Cloud Network. |
|
|
Dec 7, 2011 |
631 |
| Convergys to Open its First Jamaican Contact Center. |
|
|
Dec 7, 2011 |
757 |
| Voice biometrics makes a huge sound at Desert Schools FCU. |
Marc Rapport |
|
Dec 7, 2011 |
801 |
| Bodybuilding.com Deploys Envision Centricity to Increase Contact Center Efficiency. |
|
|
Dec 6, 2011 |
599 |
| Aspect Unified IP CRM Connector Updates Integrations with Leading CRM Business Applications. |
|
|
Dec 6, 2011 |
694 |
| Knowlagent Webinar Explores Five Challenges Facing Contact Centers and How Organizations Can Overcome Them. |
|
|
Dec 6, 2011 |
531 |
| NACR CallNACK, a Branded Application for Contact Centers and Call Management, Now Rated "Avaya Compliant". |
|
|
Dec 6, 2011 |
902 |
| Ball boy who was destined to sparkle; From a 'job for life' in banking to playing a pivotal role in developing contact centres and e-commerce in the North East. KAREN DENT meets Sunderland FC ball boy turned Spark Response managing director Peter Slee. |
|
|
Dec 5, 2011 |
2001 |
| EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution. |
|
|
Dec 1, 2011 |
742 |
| Adeptra partners with TrustID to reduce telephone-related fraud. |
|
|
Dec 1, 2011 |
1042 |
| Interactive Intelligence introduces Quick Spin cloud contact center trial Portal. |
Tehrani, Rich |
|
Dec 1, 2011 |
652 |
| The intersection of customer effort and first call resolution. |
McConnell, Matt |
|
Dec 1, 2011 |
709 |
| Innovating the back office. |
Andersson, Jason |
|
Dec 1, 2011 |
875 |
| Zeacom answers the call for Fidelity Communications. |
Gorzik, Mike |
|
Dec 1, 2011 |
548 |
| Jobs boost for contact centre with new office. |
|
|
Nov 30, 2011 |
456 |
| ECSI Selects inContact to Power Customer Service and Client Support Contact Centers. |
|
|
Nov 30, 2011 |
727 |
| OKI Begins Providing EXaaS[TM] Call Center Service Designed to Dramatically Reduce Call Center Startup Costs and to Level Call Center Total Cost. |
|
|
Nov 29, 2011 |
605 |
| Four Leading Telecommunications Companies Reduce Contact Center Operational Costs by Millions through Jacada Solutions. |
|
|
Nov 29, 2011 |
534 |
| Adapt Telephony Services Captures Eighth Consecutive Interactive Intelligence Conquest Award. |
|
|
Nov 29, 2011 |
540 |
| SOUTH AFRICA : VBX TELECOM Becomes INDOSOFT's Certified Reseller For SOUTH AFRICA. |
|
|
Nov 29, 2011 |
364 |
| Inova Solutions Releases Expert White Paper on Call Center Performance Metrics. |
|
|
Nov 29, 2011 |
426 |
| Allied Solutions Call Centers Earn "Center of Excellence" Certification. |
|
|
Nov 29, 2011 |
328 |
| Acqueon Introduces Advanced Contact Center Solution With Launch of AiQ 4.0. |
|
|
Nov 29, 2011 |
510 |
| Fears over call centre tax advice. |
|
|
Nov 27, 2011 |
151 |
| South Portland Call Center Announces Will Mann's One-Year Anniversary. |
|
|
Nov 27, 2011 |
248 |
| Magellan Solutions Reports Big Demand for Call Center Order Taking and Live Chat Services During Holidays. |
|
|
Nov 25, 2011 |
348 |
| Huawei launches eSpace Cloud Contact Center Solution. |
|
|
Nov 25, 2011 |
175 |
| UNITED ARAB EMIRATES : First Etihad Manchester Call Centre Agents graduate after four week training course in Abu Dhabi. |
|
|
Nov 25, 2011 |
196 |
| Etihad Airways Manchester call centre staff graduate from training course in Abu Dhabi. |
|
|
Nov 23, 2011 |
130 |
| Etihad Airways Manchester call centre staff graduate from training course in Abu Dhabi. |
|
|
Nov 23, 2011 |
140 |
| Contact center tools. |
|
|
Nov 23, 2011 |
125 |
| ISRAEL,UNITED STATES : 013 NetVision Improves Contact Center Operations with ClickSoftware. |
|
|
Nov 22, 2011 |
378 |
| Humaira given Top Agent of the Contact Centre Award by Pakistan Telecommunications Company Limited. |
|
|
Nov 22, 2011 |
136 |
| Audi Earns J.D. Power and Associates 2011 Call Center Certification. |
|
|
Nov 18, 2011 |
626 |
| Call centre for diabetics. |
|
|
Nov 18, 2011 |
347 |
| Report criticises pounds 1 billion council services contract. |
|
|
Nov 17, 2011 |
838 |
| FedEx call centre staff help Pudsey; InBrief. |
|
|
Nov 17, 2011 |
109 |
| Jacada Webinar Offers Tips on Agent Desktop Agility and Rapidly Responding to Change. |
|
|
Nov 17, 2011 |
583 |
| DaVita Announcing Opening of Research Facility and Call Center in Metro Denver Area. |
|
|
Nov 17, 2011 |
689 |
| LiveOps Acquires Datasquirt Integrates Social, Mobile and Voice Channels in the Cloud Contact Center. |
|
|
Nov 17, 2011 |
870 |
| LiveOps Integrates Twitter with the Cloud Contact Center. |
|
|
Nov 17, 2011 |
969 |
| Alpine Access Reaffirms Ranking as North America's Fastest-Growing Contact Center. |
|
|
Nov 16, 2011 |
836 |
| Gaynor & Co. completes LIC call center expansion. |
|
|
Nov 16, 2011 |
200 |
| Sabio Opens Singapore Service Hub to Strengthen Support for International Contact Centre Customers Across Asia Pacific Region. |
|
|
Nov 16, 2011 |
470 |
| Star Emma makes contact. |
|
|
Nov 15, 2011 |
233 |
| Call centre staff take part in fundraiser; business Business briefing. |
|
|
Nov 15, 2011 |
125 |
| nVoq and VXi Collaborate to Improve Call Center Agent Productivity. |
|
|
Nov 15, 2011 |
538 |
| Nexidia Adds First-Call Resolution Analysis Patent to Intellectual Property Portfolio. |
|
|
Nov 14, 2011 |
465 |
| Who Protects Call Centers from Telecom Fraud: Humbug Does. |
|
|
Nov 12, 2011 |
648 |
| Supporting the region. |
|
|
Nov 11, 2011 |
616 |
| CONTACT CENTRE SUPERSTAR Sponsored by [...]. |
|
|
Nov 11, 2011 |
804 |
| Turkcell Global Bilgi Elected Best Call Center in the World and Awarded Twice. |
|
|
Nov 11, 2011 |
790 |
| Ameyo Powers Highly Successful Call Center Operations for VADS BPO, Malaysia. |
|
|
Nov 10, 2011 |
613 |
| Sword Ciboodle Teams with CSC to Advance Contact Center Operating Models. |
|
Company overview |
Nov 8, 2011 |
742 |
| Interactive Intelligence Receives Frost & Sullivan's Company of the Year, Contact Center Systems North America, 2011 Award. |
|
|
Nov 8, 2011 |
819 |
| Verint Positioned in "Leaders" Quadrant of Leading Analyst Firm's New Magic Quadrant for Contact Center Workforce Optimization. |
|
|
Nov 8, 2011 |
1187 |
| Mashreq launches SME contact centre. |
|
|
Nov 7, 2011 |
171 |
| Elevate Ramps Recruiting and Opens Inbound Call Centers. |
|
|
Nov 3, 2011 |
741 |
| Avtex Wins Interactive Intelligence Pace Setter Award for Contact Center Solutions. |
|
|
Nov 3, 2011 |
470 |
| Mashreq launches SME contact centre. |
|
|
Nov 2, 2011 |
153 |
| Global 500 Company Selects inContact to Centralize International Service. |
|
|
Nov 2, 2011 |
608 |
| Industry award finalists unveiled. |
|
|
Nov 1, 2011 |
264 |
| Virtual agents: home-based CSRs deliver new benefits to the contact center. |
Bernier, Paula |
Cover story |
Nov 1, 2011 |
1766 |
| It pays to be positive: the cost benefits of a positive call center culture. |
|
|
Nov 1, 2011 |
703 |
| DVS helps organizations leverage the contact center as a competitive differentiator. |
Bernier, Paula |
Company overview |
Nov 1, 2011 |
1074 |
| Enhancing agent communications. |
Doren, Don Van |
|
Nov 1, 2011 |
707 |
| Kuhn offers vision of industry trends. |
Bernier, Paula |
Interview |
Nov 1, 2011 |
672 |
| Breaking business boundaries with virtual contact center efficiency. |
|
|
Nov 1, 2011 |
693 |
| CIS congratulates TMC Labs Innovation Awards winners. |
Keating, Tom |
Company overview |
Nov 1, 2011 |
2608 |
| LiveVox to Discuss Consumer Contacts during Challenging Times at FSCC Conference. |
|
Conference news |
Oct 31, 2011 |
510 |
| Call center expands. |
|
|
Oct 29, 2011 |
116 |
| Free Webinar: "How to Prepare Your Contact Centre for a Big Freeze". |
|
|
Oct 29, 2011 |
263 |
| Dark comedy of life in a call centre; PREVIEW: Cancer Time, Aberystwyth Arts Centre. |
|
|
Oct 28, 2011 |
336 |
| Air Canada to expand Montreal call centre. |
|
|
Oct 28, 2011 |
117 |
| Air Canada to expand Montreal call centre. |
|
|
Oct 28, 2011 |
116 |
| Housing plan for call centre property. |
|
|
Oct 27, 2011 |
151 |
| ICMI Announces the Launch of Call Center Buyer's Guide - The Industry's Most Comprehensive Online Resource. |
|
Buyers guide |
Oct 27, 2011 |
923 |
| Chatter Box Launches 40 seat/120 Man Capacity Call Center. |
|
|
Oct 27, 2011 |
284 |
| inContact to Deliver Verint Workforce Optimization Solution in the Cloud. |
|
|
Oct 26, 2011 |
810 |
| Sitel Adding 150 Positions to Augusta, GA Customer Care Call Center. |
|
|
Oct 26, 2011 |
346 |
| LiveVox to Discuss the Impact of Cloud Contact Center Platforms on Student Loan Recoveries. |
|
|
Oct 26, 2011 |
478 |
| Verint Launches Industry's First Fully Web-Enabled Enterprise Workforce Management Solution. |
|
|
Oct 25, 2011 |
1831 |
