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Articles

Title	Author	Type	Date	Words
OAISYS Tracer Delivers Affordable, Enterprise-Class Quality Assurance and Workforce Optimization.			Nov 10, 2009	799
Call centre staff scoop EUR50million; JACKPOT.			Nov 10, 2009	91
Call centre deal must not be extended.			Nov 9, 2009	165
LiveVox Delivers Unprecedented IT Control over a Hosted Solution with Config Manager.			Nov 9, 2009	648
United States: Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE.			Nov 7, 2009	413
United Kingdom: Bankruptcy Management Solutions Calls on Zeacom for Advanced Unified Contact Center Capabilities.			Nov 6, 2009	377
United States: Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service.			Nov 6, 2009	408
United states : Contactual Continues Global Expansion with New European Partnership.			Nov 6, 2009	375
ING Australia Implementing Enterprise Workforce Optimization Suite from Verint Witness Actionable Solutions.			Nov 5, 2009	1093
KnoahSoft Releases Harmony 3.0 Call Recording and Quality Monitoring Suite.			Nov 5, 2009	437
Agent Alliance Selects inContact as Preferred Contact Center Software Provider.			Nov 5, 2009	685
Top Contact Center Investment Initiatives Revealed in Groundbreaking Benchmark Research by Ventana Research.			Nov 4, 2009	959
Bankruptcy Management Solutions Calls on Zeacom for Advanced Unified Contact Center Capabilities.			Nov 4, 2009	536
UNited States : Thinking Phone s C3 Platform Combines UC with Integrated Customer Management Apps.			Nov 3, 2009	445
United States: ASKO Improves Operations Using Zeacom s Call Center Software.			Nov 2, 2009	416
MY TERROR AT BNP SHOTGUN PHONE THREAT; Worker's fear of Scot sparks cop probe.			Nov 1, 2009	423
Summertown Interiors completes 650 sqm AXA Insurance multi-functional call centre on schedule.			Nov 1, 2009	378
VERIZON HELPS FIRMS INTEGRATE VOICE/WEB SELF SERVICE SOLUTIONS.		Company overview	Nov 1, 2009	648
Call Center stock purchase.			Nov 1, 2009	125
United States: Famous Dave Selects Hosted VoIP & Call Center App from Telesphere.			Oct 31, 2009	275
United states : Five low-cost contact infrastructure projects recommended by Gartner.			Oct 31, 2009	394
Thames mulls Indian call centre switch.			Oct 30, 2009	191
United States: Virtual Call Center Company OnState Announces Partnership with Leading Provider of International Telephone Numbers Voxbone.			Oct 30, 2009	356
New contact centre company launched.			Oct 29, 2009	277
New contact centre company launched in Bahrain.			Oct 29, 2009	288
United States : Five9 s Inbound Call Center System Offers Agents Improved Communication Abilities.			Oct 29, 2009	320
inContact Announces Strategic Partnership with Astadia.			Oct 29, 2009	713
Overstock.com, Comcast and ING Direct Share Ways to Leverage Customer Experience for Growth and a Strengthened Front Line at the Call Center Summit.			Oct 29, 2009	423
United States: Innoveer IDs Contact Center/CRM Integration Benefits, Challenges, Solutions.			Oct 28, 2009	484
Famous Dave's Utah Barbeque Chooses Hosted VoIP & Call Center Application from Telesphere.			Oct 28, 2009	467
Acme Packet Dials Up IP Contact Center Solution for TruGreen.			Oct 27, 2009	1053
New Calabrio Application Enables On-demand Recording Controls for All Types of Users.			Oct 27, 2009	615
Purple Heart Services and Concenex Team up to Provide Training to Combat Wounded and Disabled Veterans Returning from Iraq and Afghanistan.			Oct 26, 2009	318
United States: Virtual Call Center Solutions Ideal for Facilitating the 'Informal' Call Center.			Oct 26, 2009	444
Nexidia Introduces ESI--Monitor & Agent Assist for Real-Time Agent Support in Contact Centers.			Oct 26, 2009	713
United States: TelCentris, Altitude Partner on Hosted Call Center Solution.			Oct 24, 2009	446
United states : Altitude Software, TelCentris Partner on Hosted Contact Center Solution.			Oct 24, 2009	439
Aetna Earns J.D. Power and Associates 2009 Call Center Certification.			Oct 23, 2009	595
Expedia will close Tacoma call center.			Oct 23, 2009	210
United Kingdom: Salesforce veteran joins board of call centre pioneer New Voice Media.			Oct 23, 2009	301
United States: United Marketing Group and Teleformix to Develop Call Center.			Oct 22, 2009	376
Altitude Software and TelCentris Partner to Deliver Feature-Rich Hosted Contact Center Solutions Over Innovative IP Telephony Platform.			Oct 21, 2009	767
Switzerland: Swiss Health Insurance Company Using Volt Delta's Call Center Survey Solution.			Oct 21, 2009	426
United States: Teradata Delivers Real Time Intelligence for Business Contact Centers in Collaboration with Microsoft.			Oct 21, 2009	425
United States: Teradata Intros Contact Center Intelligence Product for Microsoft BI.			Oct 21, 2009	377
Altivon Wins Battle of the Bands at Interactive Intelligence Partner Conference.			Oct 20, 2009	386
UNited States : Kennesaw-based call center Ryla to add 1500 temporary jobs.			Oct 20, 2009	267
United States : iPass Melds Disparate Contact Center Locations into Cohesive Whole Using Contactual's Contact Center Software.			Oct 20, 2009	401
United states : United Marketing Group and Teleformix Make Joint Investment in Call Center.			Oct 20, 2009	284
Coveo Launches Enterprise Search-based, B2B Customer Service and Call Center Solution.			Oct 19, 2009	561
United Arab Emirates : Dubai Road & Transport Authority Picks Nortel s Contact Center Solution.			Oct 16, 2009	292
United States: VanillaSoft s Data Management System Helps Maximize Call Center Operations.			Oct 16, 2009	415
Latest Magic Quadrant for Contact Center Workforce Optimization Recognizes Verint Systems in "Leaders Quadrant".			Oct 16, 2009	947
Bihar call centre to curb NREGS graft.			Oct 16, 2009	507
United states : Five9 Assists in Aberdeen Survey to Offer Insight on Call Center Sales.			Oct 15, 2009	379
UNited States : BPA's Face-to-Face Benchmarking Allows Contact Centers to Review Operations in an Unbiased Platform.			Oct 14, 2009	331
UNited States : Speech Analysis Software targets contact center environment.			Oct 14, 2009	75
United Arab EMirates : Nortel contact centre solution deployed by Dubai s RTA.			Oct 14, 2009	170
United Kingdom : British Gas increases first contact resolution rate with eGain s knowledge management product.			Oct 14, 2009	399
Philippines: US outsourcing firm forms RP unit; call center to serve Canada.			Oct 9, 2009	237
United States: Five9 Launches New on-Demand Call Center Software.			Oct 9, 2009	317
United States: KeysCaribbean Resorts implements 8x8 Virtual Office VoIP phone solution.			Oct 9, 2009	182
Verint Witness Actionable Solutions Continues to Enhance Workforce Management Software.			Oct 8, 2009	1385
India : Ignify Unveils New CRM Call Center Extension.			Oct 8, 2009	423
Enterprise Workforce Optimization Solution Provider GMT to Sponsor and Exhibit at Credit Union Call Center Conference 2009.		Conference news	Oct 7, 2009	657
The Next, New Job: The Rising Popularity of Customer Service Positions.			Oct 7, 2009	408
inContact Clear Leader in Hosted Contact Center Market Sector with Most Implementations, According to 2009 DMG Consulting Report.		Report	Oct 6, 2009	598
Domestic Contact Center Provider Ryla Offers Job Tips.			Oct 6, 2009	621
Ignify Unveils New CRM Call Center Extension.			Oct 6, 2009	561
Research and Markets: After Reasonable Growth in 2007 / 2008, CRM Budgets In 2009 and Beyond Are Expected To Remain Flat, At Best.			Oct 6, 2009	258
United States : Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer for Salesforce Users.			Oct 6, 2009	306
United States : Call Center on Demand Provider Releases New On-Demand Call Center Software.			Oct 6, 2009	420
United States : Vertical's New Wave IP Applications to Land on Contact Centers, Offices.			Oct 6, 2009	437
United States: AsiaInfo Enters into Stock Purchase Agreement with Call Center International Limited.			Oct 5, 2009	420
Five9 Announces Industry-First Cloud Computing Platform for Call Centers.			Oct 5, 2009	368
Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions.			Oct 5, 2009	470
Claim Processing Company Utilizes inContact and Salesforce.com for Industry-Leading Customer Support Capabilities.			Oct 5, 2009	664
Contact Center Agent Loyalty Can Be Improved According To Ryla.			Oct 5, 2009	460
United States : Hewlett-Packard to close Lansing, Michigan call center, move 200 former EDS jobs to Pontiac.			Oct 3, 2009	147
Call forwarding: insurers must continuously improve their skills to convert more call center prospects into policyholders.	Mattei, Alan; Culioli, Georges; Johnson, Dale		Oct 1, 2009	1591
Market2Lead Includes Call Center Operations in Marketing Automation.			Oct 1, 2009	486
Powered by Passion: Elevating the Customer Experience -- inContact VP of Client Services to Present at ACCE Conference.			Oct 1, 2009	620
Vertical Introduces Powerful Array of Cost-Effective Voice Applications for Wave IP.			Oct 1, 2009	1747
Broadsoft: the 800-pound call center gorilla.	Tehrani, Rich		Oct 1, 2009	706
One year after the meltdown: lessons learned for call centers.	Dawson, Keith		Oct 1, 2009	861
Managing workforce needs.	Read, Brendan		Oct 1, 2009	2155
Leveraging technology to expand your agent pool.	Passios, Tim		Oct 1, 2009	769
Call center/answering service.		Directory	Oct 1, 2009	204
Moving your contact center forward.	Read, Brendan		Oct 1, 2009	1354
How will the healthcare debate impact contact centers?	Searcy, Tim		Oct 1, 2009	864
Contactual Builds Momentum among Large Enterprises.			Sep 30, 2009	501
UTOPY SpeechMiner[R] Wins 2009 TMC Labs Innovation Award.			Sep 30, 2009	567
United States: G.722 Codec Phone Systems Deliver Exceptional VoIP Quality.			Sep 30, 2009	425
VPI Makes Advanced, Secure Call Recording Affordable to Businesses and Contact Centers of All Sizes.			Sep 29, 2009	854
Research and Markets: Get Proactive with the Australia & New Zealand Contact Centre Industry Benchmarking Reports 2009.			Sep 28, 2009	139
United States : Call Center Outsourcing: Focus on Provider Technologies.			Sep 26, 2009	305
United States: Virtualization a Key Advantage of SaaS-based Call Center Software.			Sep 26, 2009	482
Echopass, Voxify and Genesys Address Self-Service ROI.			Sep 25, 2009	434
FTB changes call center hours.			Sep 1, 2009	34
Iowa 9-1-1 Call Center First in Nation to Go Live with Text to 9-1-1.			Aug 3, 2009	623