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1-100 out of 100 article(s)
Title Author Type Date Words
LiveVox Announces Dynamic Blending and Integrated Skills-Based Routing on all Hosted Stations. Nov 23, 2009 695
Nexidia and Semafone Partner to Prevent Fraud and Identity Theft in the Contact Centre. Nov 23, 2009 899
Notary phone bookings to start next month. Nov 22, 2009 175
Bookie to close call centre. Nov 21, 2009 181
United States : inContact Opimises Call Centre Via Salesforce Integration. Nov 21, 2009 310
Bookmaker culls 263 call centre jobs; Ladbrokes blames off-shore rivals. Nov 20, 2009 392
LADBROKES AXES 263 CITY JOBS; Staff devastated as call centre closes. Nov 20, 2009 56
JOB AXE SHOCK AT CALL CENTRE; Ladbrokes closing Aintree operation. Nov 20, 2009 402
United States: U.S. Census Bureau and Lockheed Martin Open 2010 Census Data Processing and Call Center Facilities in Phoenix. Nov 20, 2009 321
United States: Five9 partners with Bluewolf to deliver call center solutions in the cloud. Nov 20, 2009 225
United States: Five9 Partners With Bluewolf to Provide Cloud Integration Services for Call Centers. Nov 20, 2009 260
Colorado Utility Improves Customer Service with Qwest Call Center Technology. Nov 19, 2009 584
Humana Military's Call Center Recognized for Outstanding Performance. Nov 19, 2009 636
Saveology.com[R] Presenting on Target Complex Integrations in Your Contact Center at Dreamforce 2009. Nov 19, 2009 431
inContact CTI Adapter Now Available on the Salesforce.com AppExchange. Nov 19, 2009 779
MADDENING CALL CENTRES, WRONG BILLS, RUDE STAFF... Nov 18, 2009 24
Infuriating call centres,feeble excuses - who gets YOUR wooden spoon for rotten service? Nov 18, 2009 382
Excellus BlueCross BlueShield Selects Nexidia to Improve Customer Service and Streamline Call Center Operations. Nov 18, 2009 647
Phone sale workers in pounds 600k con; FRAUD. Nov 17, 2009 151
And the winner is... Nov 17, 2009 835
Voicing their concerns; Teachers to take care of their vocal cords thanks to pioneering new software. Nov 17, 2009 848
PerSay Voice Biometrics Deployment at Vodafone Turkey wins "Best Call Center Technology Solution" Award. Nov 17, 2009 334
SpeechCycle Rich Phone Applications Head for Windows Azure. Nov 17, 2009 408
Five9 Partners With Bluewolf to Provide Cloud Integration Services for Call Centers. Nov 17, 2009 458
Jail for call centre pair in pounds 600k fix; THEFTS. Nov 17, 2009 123
pounds 600k MOBILE PHONE THEFTS; Orange worker is jailed for masterminding scam. Nov 16, 2009 175
Reaching the Hard-to-Reach: How Text Messaging Can Get Customers to Pick up the Phone - a Varolii Webinar. Nov 16, 2009 383
Japan : Brekeke and Consona CRM Partner to Build Japanese Contact Center Solution. Company overview Nov 14, 2009 375
Making contact with the cream of the industry. Awards list Nov 13, 2009 459
United States : Sangoma: VoIP Gateways for Contact Centers. Nov 13, 2009 81
Rail jobs worry as line changes hands; Talks continue over future of centre in city. Nov 12, 2009 675
Trainer takes gold at industry awards. Nov 12, 2009 361
United States: MCM Services Group Improves Operations with Contactual's SaaS-based Contact Center Software. Nov 12, 2009 474
Guess who just gave up their call centre jobs! Pick up another FREE EuroMillions gamecard inside next Saturday's Mail. Nov 10, 2009 670
Guess who just gave up their call centre jobs! Nov 10, 2009 681
United States: Agent Alliance selects inContact as preferred contact center software provider. Nov 10, 2009 207
Call centre staff scoop EUR50million; JACKPOT. Nov 10, 2009 91
OAISYS Tracer Delivers Affordable, Enterprise-Class Quality Assurance and Workforce Optimization. Nov 10, 2009 799
Call centre deal must not be extended. Nov 9, 2009 165
LiveVox Delivers Unprecedented IT Control over a Hosted Solution with Config Manager. Nov 9, 2009 648
United States: Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE. Nov 7, 2009 413
United Kingdom: Bankruptcy Management Solutions Calls on Zeacom for Advanced Unified Contact Center Capabilities. Nov 6, 2009 377
United States: Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service. Nov 6, 2009 408
United states : Contactual Continues Global Expansion with New European Partnership. Nov 6, 2009 375
ING Australia Implementing Enterprise Workforce Optimization Suite from Verint Witness Actionable Solutions. Nov 5, 2009 1093
KnoahSoft Releases Harmony 3.0 Call Recording and Quality Monitoring Suite. Nov 5, 2009 437
Agent Alliance Selects inContact as Preferred Contact Center Software Provider. Nov 5, 2009 685
Top Contact Center Investment Initiatives Revealed in Groundbreaking Benchmark Research by Ventana Research. Nov 4, 2009 959
Bankruptcy Management Solutions Calls on Zeacom for Advanced Unified Contact Center Capabilities. Nov 4, 2009 536
UNited States : Thinking Phone s C3 Platform Combines UC with Integrated Customer Management Apps. Nov 3, 2009 445
United States: ASKO Improves Operations Using Zeacom s Call Center Software. Nov 2, 2009 416
MY TERROR AT BNP SHOTGUN PHONE THREAT; Worker's fear of Scot sparks cop probe. Nov 1, 2009 423
Summertown Interiors completes 650 sqm AXA Insurance multi-functional call centre on schedule. Nov 1, 2009 378
Paying attention to customer data security. Dawson, Keith Nov 1, 2009 866
Changing times, changing data management. Read, Brendan Nov 1, 2009 2150
Interactive intelligence unifies the enterprise. Read, Brendan Interview Nov 1, 2009 1071
Staffing for the upturn. Read, Brendan Company overview Nov 1, 2009 2145
VERIZON HELPS FIRMS INTEGRATE VOICE/WEB SELF SERVICE SOLUTIONS. Company overview Nov 1, 2009 648
Call Center stock purchase. Nov 1, 2009 125
United States: Famous Dave Selects Hosted VoIP & Call Center App from Telesphere. Oct 31, 2009 275
United states : Five low-cost contact infrastructure projects recommended by Gartner. Oct 31, 2009 394
Thames mulls Indian call centre switch. Oct 30, 2009 191
United States: Virtual Call Center Company OnState Announces Partnership with Leading Provider of International Telephone Numbers Voxbone. Oct 30, 2009 356
New contact centre company launched. Oct 29, 2009 277
New contact centre company launched in Bahrain. Oct 29, 2009 288
United States : Five9 s Inbound Call Center System Offers Agents Improved Communication Abilities. Oct 29, 2009 320
inContact Announces Strategic Partnership with Astadia. Oct 29, 2009 713
Overstock.com, Comcast and ING Direct Share Ways to Leverage Customer Experience for Growth and a Strengthened Front Line at the Call Center Summit. Oct 29, 2009 423
United States: Innoveer IDs Contact Center/CRM Integration Benefits, Challenges, Solutions. Oct 28, 2009 484
Famous Dave's Utah Barbeque Chooses Hosted VoIP & Call Center Application from Telesphere. Oct 28, 2009 467
Anxious wait to find out top call centre workers. Oct 27, 2009 401
Acme Packet Dials Up IP Contact Center Solution for TruGreen. Oct 27, 2009 1053
New Calabrio Application Enables On-demand Recording Controls for All Types of Users. Oct 27, 2009 615
Purple Heart Services and Concenex Team up to Provide Training to Combat Wounded and Disabled Veterans Returning from Iraq and Afghanistan. Oct 26, 2009 318
United States: Virtual Call Center Solutions Ideal for Facilitating the 'Informal' Call Center. Oct 26, 2009 444
Nexidia Introduces ESI--Monitor & Agent Assist for Real-Time Agent Support in Contact Centers. Oct 26, 2009 713
Sky's the limit at call centres; MESSAGE BOARD. Oct 25, 2009 67
United States: TelCentris, Altitude Partner on Hosted Call Center Solution. Oct 24, 2009 446
United states : Altitude Software, TelCentris Partner on Hosted Contact Center Solution. Oct 24, 2009 439
Aetna Earns J.D. Power and Associates 2009 Call Center Certification. Oct 23, 2009 595
Expedia will close Tacoma call center. Oct 23, 2009 210
United Kingdom: Salesforce veteran joins board of call centre pioneer New Voice Media. Oct 23, 2009 301
United States: United Marketing Group and Teleformix to Develop Call Center. Oct 22, 2009 376
Altitude Software and TelCentris Partner to Deliver Feature-Rich Hosted Contact Center Solutions Over Innovative IP Telephony Platform. Oct 21, 2009 767
The Contact Centre course at Stockton Riverside College. Oct 21, 2009 276
Switzerland: Swiss Health Insurance Company Using Volt Delta's Call Center Survey Solution. Oct 21, 2009 426
United States: Teradata Delivers Real Time Intelligence for Business Contact Centers in Collaboration with Microsoft. Oct 21, 2009 425
United States: Teradata Intros Contact Center Intelligence Product for Microsoft BI. Oct 21, 2009 377
UNited States : Kennesaw-based call center Ryla to add 1500 temporary jobs. Oct 20, 2009 267
United States : iPass Melds Disparate Contact Center Locations into Cohesive Whole Using Contactual's Contact Center Software. Oct 20, 2009 401
United states : United Marketing Group and Teleformix Make Joint Investment in Call Center. Oct 20, 2009 284
Call center/answering service. Directory Oct 1, 2009 204
Broadsoft: the 800-pound call center gorilla. Tehrani, Rich Oct 1, 2009 706
One year after the meltdown: lessons learned for call centers. Dawson, Keith Oct 1, 2009 861
Managing workforce needs. Read, Brendan Oct 1, 2009 2155
Leveraging technology to expand your agent pool. Passios, Tim Oct 1, 2009 769
Moving your contact center forward. Read, Brendan Oct 1, 2009 1354
How will the healthcare debate impact contact centers? Searcy, Tim Oct 1, 2009 864
Presbyterian picks call center support. Apr 1, 2009 129
Indian call centre employee faces action over sending amorous messages to Brit customer. Jan 10, 2009 124

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