| Title |
Author |
Type |
Date |
Words |
| Cloud-based Contact Center Software Provider Five9 Raises an Additional $12M in Funding. |
|
|
Apr 19, 2012 |
634 |
| Avatars, training bring new twist to outsourced call center solutions. |
Bernier, Paula |
|
Apr 1, 2012 |
359 |
| McGee-Smith Analytics Releases Report Contact Center Applications for Microsoft Lync: A Reseller View of the Market. |
|
|
Mar 27, 2012 |
871 |
| Spanlink Communications and Convergys Corporation Partner to Develop Cloud Contact Center Solution. |
|
|
Mar 26, 2012 |
742 |
| Cassidian Communications Announces Installation of First Geo-Diverse 9-1-1 Call Processing Solution in Virginia's Tidewater Region. |
|
|
Mar 20, 2012 |
753 |
| Fairview Health Services Chooses Amcom Software for Organization-Wide Clinical and Contact Center Communications. |
|
|
Mar 7, 2012 |
646 |
| prairieFyre Software Completes Qualification for Contact Center for Microsoft Lync. |
|
Company overview |
Mar 7, 2012 |
534 |
| CallCopy Reports Fifth Consecutive Year-Over-Year of Growth in 2011 - Anticipates Continued Success in Call Recording and Contact Centers Solutions in 2012. |
|
|
Feb 2, 2012 |
782 |
| Call Center Software Provider simplyCT Releases Q1 Premise-2-Cloud Trade-in Program. |
|
|
Feb 1, 2012 |
874 |
| Kunnect Launches WebAgent Software for Hosted Call Centers. |
|
|
Jan 12, 2012 |
550 |
| Zultys. |
|
Brief article |
Jan 1, 2012 |
169 |
| Frost & Sullivan. |
|
Brief article |
Jan 1, 2012 |
126 |
| Headset Buddy Adapter Co. Releases Call Center Products. |
|
|
Dec 22, 2011 |
309 |
| Carousel Industries Deploys Avaya Contact Center Solution for Industrial Distribution Leader. |
|
|
Dec 19, 2011 |
886 |
| PowerNet Global Adds Inbound SIP DIDs to Call Center Solutions Suite. |
|
|
Dec 15, 2011 |
542 |
| NACR CallNACK, a Branded Application for Contact Centers and Call Management, Now Rated "Avaya Compliant". |
|
|
Dec 6, 2011 |
902 |
| EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution. |
|
|
Dec 1, 2011 |
742 |
| Acqueon Introduces Advanced Contact Center Solution With Launch of AiQ 4.0. |
|
|
Nov 29, 2011 |
510 |
| Huawei launches eSpace Cloud Contact Center Solution. |
|
|
Nov 25, 2011 |
175 |
| Avtex Wins Interactive Intelligence Pace Setter Award for Contact Center Solutions. |
|
|
Nov 3, 2011 |
470 |
| Sytel Dialer Enhances BroadSoft's Call Center Solution. |
|
|
Oct 16, 2011 |
507 |
| PowerNet Global Expands Call Center Solutions with Gryphon Core PhoneTM. |
|
|
Oct 14, 2011 |
455 |
| LiveVox Adds Integrated ACD/PBX to Cloud Contact Center Suite. |
|
|
Oct 11, 2011 |
499 |
| Drishti's Contact Center Software Ameyo Wins TMC Labs Innovation Award 2011. |
|
|
Sep 14, 2011 |
647 |
| Five9 Cloud-based Call Center Software Receives 2011 TMC Labs Innovation Award. |
|
|
Sep 14, 2011 |
505 |
| AnyHour Solutions Deploys KIVA Group's Software to Enhance 24/7 Contact Center Support Services for Nation's Banks and Credit Unions. |
|
|
Sep 6, 2011 |
878 |
| Ameyo Call Center Software Enables More Efficient Technical Support Operations for Wondersoft. |
|
|
Aug 31, 2011 |
426 |
| Ameyo Call Center Software Powers the First Directory Services Helpline of Nigeria. |
|
|
Aug 24, 2011 |
465 |
| Intelisys Selects inContact as Preferred Contact Center Software Provider. |
|
|
Aug 24, 2011 |
813 |
| Rochester General Health System Provides Physicians Answering Services With Amcom Software's Contact Center Solutions. |
|
|
Aug 23, 2011 |
570 |
| Fonality Launches Mobile Unified Communications and Contact Center Solution for Small- & Mid-Size Businesses. |
|
|
Aug 23, 2011 |
866 |
| Discover Receives Top Honors for Innovative Call Center Solutions. |
|
|
Aug 18, 2011 |
593 |
| MDLsolutions [R] High Quality, Affordable Windows Based Call Center Software Solution Now Integrates with Microsoft Dynamics CRM. |
|
|
Aug 15, 2011 |
601 |
| Broadview Networks' OfficeSuite ACD Honored with 2011 IP Contact Center Technology Pioneer Award. |
|
|
Aug 10, 2011 |
604 |
| Ameyo Call Center Software to Power Outbound Calls for Selfinity BPO. |
|
|
Aug 3, 2011 |
435 |
| Cicero Inc. Unveils Exclusive Cicero XM Discovery 2.1 Designed to Provide Transparency of Desktop Activities and Application Performance in the Contact Center. |
|
|
Jul 14, 2011 |
1037 |
| Research and Markets: Deriving Business Value from On-Demand Contact Center Solutions. |
|
|
Jul 12, 2011 |
144 |
| prairieFyre Software Announces Interoperability of the prairieFyre Contact Center for Microsoft Lync and the AudioCodes SmartTap Call Recording Solution. |
|
|
Jul 6, 2011 |
499 |
| Global Consultancy Selects inContact Cloud-Based Contact Center Solution. |
|
|
Jun 28, 2011 |
680 |
| Five9 Virtual Call Center Software Receives 2011 CRM Excellence Award. |
|
|
Jun 14, 2011 |
540 |
| Manpower's Contact Center Solutions Help Businesses Retain Agents, Improve Productivity and Enhance Customer Service. |
|
|
Jun 9, 2011 |
876 |
| AMAC's Call Center Solutions Awarded Three Year, $3M Contract for Pharmaceutical Communications Services. |
|
|
May 23, 2011 |
486 |
| Altivon to Showcase Utilities Contact Center Solution at CS Week 35. |
|
|
May 19, 2011 |
422 |
| Community Behavioral Health of Philadelphia Provides Top-Notch Caller Assistance with Amcom Software Contact Center Solutions. |
|
|
May 17, 2011 |
610 |
| CosmoCom Wins Software Award for Contact Center Reporting. |
|
|
May 14, 2011 |
613 |
| New Medallia Contact Center Solution Delivers a Unified View of the Customer Experience for Large, Global Contact Center Operations. |
|
|
May 3, 2011 |
977 |
| SIP Print's on-target contact center applications. |
Read, Brendan |
|
May 1, 2011 |
1507 |
| CTI Group. |
|
Brief article |
May 1, 2011 |
118 |
| Promero Signs IP Contact Center Solution Reseller Agreement with InConcert. |
|
|
Apr 21, 2011 |
374 |
| Infratel and SugarCRM: Delivering Integrated Contact Center Solutions to SMBs. |
|
|
Apr 4, 2011 |
689 |
| OAISYS. |
|
Brief article |
Apr 1, 2011 |
172 |
| Hosted contact center solutions: setting the record straight. |
Jones, Roe |
|
Apr 1, 2011 |
1104 |
| PRTA Australia Chooses Ameyo Contact Center Software for More Efficient Telemarketing Processes. |
|
|
Mar 31, 2011 |
432 |
| Intrado Expands Positron VIPER Call Processing Product Suite. |
|
|
Mar 31, 2011 |
457 |
| Research and Markets: Asia Pacific Contact Center Applications Market H1 2010. |
|
|
Mar 28, 2011 |
682 |
| Research and Markets: Speech Recognition Applications for Contact Centers Market 2010-2013 - Use of Speech Recognition Applications in Contact Centers on the Increase. |
|
|
Mar 23, 2011 |
542 |
| Acqueon Launches New Multichannel Outbound Notification Software Application for Contact Centers and Enterprises. |
|
|
Mar 22, 2011 |
658 |
| Five9 Virtual Call Center Software Fuels Rapid Growth at Vivint. |
|
|
Mar 21, 2011 |
508 |
| Ameyo Call Center Software Offers International Toll-Free Service with Skype. |
|
|
Mar 17, 2011 |
376 |
| Five9 Sponsors Aberdeen Group Research on Benefits of On-demand Contact Center Solutions. |
|
|
Mar 15, 2011 |
493 |
| Avtex Develops Contact Center and UC Applications That Help Clients Optimize Interactions. |
|
|
Mar 2, 2011 |
936 |
| Zeacom Contact Center Solution Supports Microsoft Lync. |
|
|
Mar 1, 2011 |
510 |
| prairieFyre Software Announces the Release of prairieFyre Contact Center for Microsoft Lync. |
|
|
Feb 22, 2011 |
639 |
| Reportlinker Adds Latin American Contact Center Applications Market 2010. |
|
|
Feb 17, 2011 |
366 |
| Altivon Wins Award for Excellence in Contact Center Solutions for the Insurance Industry. |
|
|
Feb 10, 2011 |
393 |
| The SCOOTER Store Implements Interactive Softworks' Customer Engagement Software to Increase Contact Center Effectiveness. |
|
|
Feb 8, 2011 |
730 |
| Telax Hosted Call Center Solution Selected by Cancer Care Ontario. |
|
|
Jan 14, 2011 |
371 |
| EGPI Firecreek, Inc. Subsidiary Terra Telecom Provides Call Center Solutions to Cut Costs and Increase Efficiency for a New England Municipal Utility Company. |
|
|
Jan 13, 2011 |
970 |
| Oaisys. |
|
Brief article |
Jan 1, 2011 |
152 |
| Hosted versus on-premises contact center solutions. |
|
|
Jan 1, 2011 |
781 |
| Interactive Intelligence Multichannel Contact Center Software Now Available on Salesforce.com AppExchange 2. |
|
|
Dec 7, 2010 |
954 |
| Proposal Software, Inc. Launches Best-in-Class U.S.-Based Call Center. |
|
|
Nov 30, 2010 |
440 |
| Five9 Announces New Major Release of Market-Leading On-Demand Call Center Software. |
|
|
Nov 15, 2010 |
606 |
| Consona (www.consona.com)'s. |
|
Brief article |
Nov 1, 2010 |
105 |
| eGain (www.egain.com). |
|
Brief article |
Nov 1, 2010 |
162 |
| Nice Systems (www.nice.com). |
|
Brief article |
Nov 1, 2010 |
105 |
| SysAid Technologies (www.sysaid.com). |
|
Brief article |
Nov 1, 2010 |
150 |
| Leading Advanced Positioning Technology Solutions Provider Selects Incontact Cloud-Based Contact Center Solution. |
|
|
Oct 14, 2010 |
514 |
| WorkForce Management Software Group Sponsors the Credit Union 2010 Contact Center Conference October 17-20 at the Monte Carlo Resort and Casino. |
|
Conference news |
Oct 14, 2010 |
398 |
| inContact Brings Leading Cloud-Based Call Center Software to the Growing Philippines Market. |
|
|
Sep 30, 2010 |
909 |
| US Airways Deploys ITA Software's QPX in Call Centers. |
|
|
Sep 24, 2010 |
382 |
| Quinn Data Philippines Achieves PCI DSS Compliance with Ameyo Call Center Solution. |
|
|
Sep 22, 2010 |
501 |
| Alameda Alliance for Health Implements inContact Cloud-Based Call Center Solutions to Enhance Service to Members and Physicians. |
|
|
Sep 15, 2010 |
747 |
| Internap Enables ecenta's New SME Hosted Contact Center Solution Driven by SAP Business Communications Management Software. |
|
|
Sep 8, 2010 |
1231 |
| CosmoCom and Eason Tech Successfully Deploy Unified Call Center Solution Into Finance and Telecom Sectors. |
|
Company overview |
Sep 1, 2010 |
770 |
| dvsAnalytics. |
|
Brief article |
Sep 1, 2010 |
121 |
| ShoreTel. |
|
Brief article |
Sep 1, 2010 |
144 |
| Recording the experiences. |
Read, Brendan |
|
Sep 1, 2010 |
1496 |
| Silver Networks Revolutionizes Hosted Contact Center Solutions. |
|
|
Aug 22, 2010 |
447 |
| prairieFyre Software Announces the Release of prairieFyre Contact Center for Microsoft Communications Server 2007 R2. |
|
|
Aug 18, 2010 |
679 |
| MDLsolutions Releases a Low Cost/High Quality Windows Based Call Center Solution. |
|
|
Aug 18, 2010 |
299 |
| Chrysalis Software Launches Outbound Notification Service for Contact Centers. |
|
|
Aug 17, 2010 |
813 |
| CosmoCom Honored for Advanced Real-Time Contact Center Reporting Technology. |
|
Company overview |
Aug 12, 2010 |
528 |
| Skullcandy Selects Telesphere Hosted VoIP & Call Center Application to Meet Growth Demands. |
|
|
Aug 3, 2010 |
558 |
| ANGELCOM DEBUTS IQ ON DEMAND IVR CALL CENTER SOLUTION. |
|
|
Jul 30, 2010 |
284 |
| Nexidia Enhances Contact Center Product Portfolio. |
|
|
Jul 28, 2010 |
931 |
| United States : Pegasystems Unveils Warranty Claims Contact Center Solution. |
|
|
Jul 28, 2010 |
107 |
| VPI's Analytics-Driven Quality Monitoring Software Wins Contact Center Technology Innovation of the Year Award at ContactCenterWorld's Top Ranking Performers Conference. |
|
|
Jul 2, 2010 |
728 |
| Wandy Introduces the Cloud Contact Center Solution for the First Time at the 11th Annual Call Center Week in Las Vegas. |
|
|
Jul 1, 2010 |
348 |
| Chunghwa Telecom Wins “Best Use of Technology of the Year” Award from Asia Pacific Customer Service Consortium with CosmoCall Universe. |
|
Company overview |
Jun 30, 2010 |
683 |
| Canvas on Demand Deploys inContact Cloud-Based Call Center Solution. |
|
|
Jun 28, 2010 |
691 |
| U.S. Department of Defense Approves Amcom Software's 911 Call Center Software. |
|
|
Jun 24, 2010 |
528 |
| Frost & Sullivan Hosts Webinar: Software as a Service: Is the Call Center Ready to Switch Over? |
|
|
Jun 4, 2010 |
720 |
| Answering Service Celebrates 12 Years of Providing Contact Center Solutions. |
|
|
May 29, 2010 |
418 |
| College of the Canyons Selects NEC's UCB Contact Center Solution to Improve Overall Customer Service. |
|
|
May 25, 2010 |
554 |
| New York Daily News Accelerates Advertising Renewals by Deploying Five9 On-Demand Call Center Software With Integrated CRM From Salesforce.com. |
|
|
May 24, 2010 |
578 |
| OKI Launches "CC Navi(TM) for CTstage" Front-End Application Software to Support "CTstage(R)5i" Call Center System. |
|
|
May 20, 2010 |
669 |
| Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide. |
|
|
May 18, 2010 |
779 |
| Siemens Enterprise Communications Contact Center Solution Now Optimized for the Data Center and Virtualized Environments. |
|
|
May 4, 2010 |
988 |
| Hosted contact center solutions: setting the record straight. |
|
|
May 1, 2010 |
715 |
| Drishti Offers Custom Contact Center Solutions for Tier II and III Regions. |
|
|
Apr 22, 2010 |
567 |
| Monet Software Opens New East Coast Sales Office to Address Growing Demand for Call Center Workforce Management Software. |
|
|
Apr 22, 2010 |
290 |
| Five9 Virtual Call Center Software Receives 2010 CRM Excellence Award From Customer Interaction Solutions Magazine. |
|
|
Apr 19, 2010 |
452 |
| Ensuring hosted solution performance. |
|
Product/service evaluation |
Apr 1, 2010 |
221 |
| Calabrio Unveils Industry's First Software-Based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando. |
|
|
Mar 22, 2010 |
1058 |
| Verint Witness Actionable Solutions Extends Enterprise Workforce Management Leadership with Enhancements to Impact 360 Contact Center and Back-Office Software. |
|
|
Mar 19, 2010 |
1308 |
| Stream Global Services and Aspect Software Inc., Partner to Improve Contact Center Performance. |
|
|
Mar 18, 2010 |
745 |
| CIMCO Communications Announces Affordable Hosted VoIP Contact Center Solution. |
|
|
Mar 2, 2010 |
503 |
| Jacada Advisor Simplifies and Enhances Complex Call Center Applications. |
|
|
Feb 25, 2010 |
585 |
| Officescape[R] Offers Distributed Call Center Software as a Part of Telework Solution. |
|
|
Feb 25, 2010 |
413 |
| Research and Markets: An Essential Report on the Latin America Contact Center Applications Market. |
|
Report |
Feb 11, 2010 |
1236 |
| Research and Markets: Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012. |
|
|
Feb 9, 2010 |
338 |
| Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%. |
|
|
Dec 15, 2009 |
525 |
| Nexidia Launches ESI--Quality Application for Contact Centers. |
|
|
Dec 15, 2009 |
868 |
| Veteran Call Center Software Executive Joins Five9 as Senior Vice President of Enterprise Sales. |
|
|
Dec 14, 2009 |
474 |
| NTI Selects Five9's Market Leading On-Demand Call Center Software as Platform for Delivering Virtual Call Center Staffing Solutions for Work-at-Home Call Center Market. |
|
|
Dec 3, 2009 |
549 |
| Altitude Software and Digium Partner to Deliver Advanced Contact Center Applications Suite over Leading IP Communications Platform. |
|
|
Nov 30, 2009 |
765 |
| Agent Alliance Selects inContact as Preferred Contact Center Software Provider. |
|
|
Nov 5, 2009 |
685 |
| HardMetrics (www.hardmetrics.com). |
|
Brief article |
Nov 1, 2009 |
97 |
| Famous Dave's Utah Barbeque Chooses Hosted VoIP & Call Center Application from Telesphere. |
|
|
Oct 28, 2009 |
467 |
| Acme Packet Dials Up IP Contact Center Solution for TruGreen. |
|
|
Oct 27, 2009 |
1053 |
| Altitude Software and TelCentris Partner to Deliver Feature-Rich Hosted Contact Center Solutions Over Innovative IP Telephony Platform. |
|
|
Oct 21, 2009 |
767 |
| Coveo Launches Enterprise Search-based, B2B Customer Service and Call Center Solution. |
|
|
Oct 19, 2009 |
561 |
| Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions. |
|
|
Oct 5, 2009 |
470 |
| Convergys. |
|
Brief article |
Oct 1, 2009 |
86 |
| Interactive Intelligence. |
|
Brief article |
Oct 1, 2009 |
99 |
| Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for Salesforce.com AppExchange. |
|
|
Sep 15, 2009 |
332 |
| Enhancements to Aspect. |
|
Brief article |
Sep 1, 2009 |
146 |
| Nexidia. |
|
Brief article |
Sep 1, 2009 |
145 |
| Nuance Unveils Vocalizer 5.0 Text-to-Speech Solution: The Only Complete Spoken Output Engine for Contact Center and Mobile Applications. |
|
|
Aug 26, 2009 |
790 |
| ICT GROUP Receives 2009 Frost & Sullivan North American Hosted Contact Center Product Differentiation Innovation Award. |
|
|
Aug 20, 2009 |
565 |
| Yucheng Partners with Convergys to Expand the Contact Center Product & Services Market in China. |
|
Company overview |
Aug 5, 2009 |
705 |
| Presbyterian improves customer experience; call center transformation involves software to create business rules for virtually any contact type, while improving the customer experience and access. |
|
|
Aug 1, 2009 |
1045 |
| Avaya. |
|
Brief article |
Aug 1, 2009 |
193 |
| Envision Telephony. |
|
Brief article |
Aug 1, 2009 |
108 |
| Call Compliance Inc. Signs Letter of Intent for Exclusive Licensing Agreement with Execuserve Corp. to distribute Hire-Intelligence[TM] Employee Evaluation software Worldwide, Targeting Contact Call Centers. |
|
|
Jul 27, 2009 |
593 |
| Noble Systems Corporation. |
|
Brief article |
Jul 1, 2009 |
120 |
| Verint. |
|
Brief article |
Jul 1, 2009 |
152 |
| Enterprise Workforce Optimization Solution Provider GMT Partners with Contact Center Solution Provider Syntellect in a Strategic Selling Agreement. |
|
Company overview |
Jun 16, 2009 |
750 |
| CallMiner Announces Agreement to Integrate Speech Analytics into ZOOM International's Suite of Software Solutions for Contact Centers. |
|
Company overview |
Jun 16, 2009 |
622 |
| Amcom Software Releases Enhanced Smart Console Call Center Solution. |
|
|
Jun 4, 2009 |
557 |
| Lagan call center solution used by Manitoba government. |
Solomon, Frank |
Brief article |
Jun 1, 2009 |
146 |
| Supplier Survey: IP contact center solutions. |
|
|
Jun 1, 2009 |
696 |
| Newfound communications. |
|
Brief article |
May 1, 2009 |
91 |
| CosmoCom's CosmoCall Universe version 6. |
|
|
May 1, 2009 |
439 |
| Toshiba's Strata ACD Call Center Solution Receives Unified Communications Magazine's 2008 Product of the Year Award. |
|
|
Apr 15, 2009 |
715 |
| Aspect. |
|
Brief article |
Apr 1, 2009 |
181 |
| Contactual's. |
|
Brief article |
Apr 1, 2009 |
139 |
| Supplier survey: unified communications. |
|
|
Apr 1, 2009 |
775 |
| EPICAcce Delivers the Industry's First PBX Agnostic Enterprise Grade Contact Center Solution. |
|
|
Mar 26, 2009 |
350 |
| Seton Hall University Leverages Five9's On-Demand Call Center Software to Provide Innovative Insights into Topical Sports Issues and Ethics. |
|
|
Mar 23, 2009 |
494 |
| CosmoCall Universe Version 6 Debuts. |
|
|
Mar 16, 2009 |
439 |
| Interactive Intelligence Receives Product of the Year Awards for Its Contact Center and Enterprise IP Telephony Software. |
|
|
Mar 3, 2009 |
562 |
| Altitude Software to Help Contact Centers Close More Deals in Uncertain Times. |
|
Company overview |
Feb 4, 2009 |
899 |
| Mobile call center management. |
|
Brief article |
Feb 1, 2009 |
98 |
| SpeechCycle Launches Platform-as-a-Service for Contact Center Voice Applications. |
|
|
Jan 27, 2009 |
537 |
| Amcom Software Adds RFID to Call Center Capabilities. |
|
Company overview |
Jan 13, 2009 |
524 |
| OnviSource Reports Success Story for Canadian Answering Service Due to Upgrade to OnviCenter 6 Call Center Solutions. |
|
Company overview |
Dec 16, 2008 |
544 |
| Interactive Intelligence Adds SMS to All-in-One Multi-Channel Contact Center Software Suite. |
|
|
Nov 24, 2008 |
658 |
| Envision Telephony launches Centricity. |
|
Brief article |
Nov 1, 2008 |
149 |
| Information Access Technology Selects Payment Vision(R) to Offer Payment Gateway Services to Customers of its Call Center Software, CT Center and CT Impact. |
|
|
Oct 22, 2008 |
549 |
| Transera Communications Implements Virtual Contact Center Solution for Office Depot. |
|
Company overview |
Oct 20, 2008 |
574 |
| OnviSource Introduces Explora Highly Affordable Speech Analytics Software, the Latest Workforce Optimization Application in its Integrated Contact Center Suite, OnviCenter 6. |
|
|
Oct 14, 2008 |
702 |
| A Study of Latin American Contact Center Solutions Markets - Examine Forecasts, Trends and Competitive Landscape of the Market. |
|
Report |
Oct 9, 2008 |
165 |
| Eone intros Contivio virtual contact center Solution. |
|
|
Oct 1, 2008 |
94 |
| Genesys debuts Genesys Voice Platform 8 for IVR. |
|
|
Oct 1, 2008 |
86 |
| OAISYS Launches version 5 of Tracer call center software. |
|
|
Oct 1, 2008 |
147 |
| UCN releases InContact Outbound Dialer v2.0. |
|
Brief article |
Oct 1, 2008 |
133 |
| RadiSys Targets Contact Center Market with Market-Leading IP Media Server Platform. |
|
|
Sep 18, 2008 |
1158 |
| Hosted Contact Center Solutions Poised for Continued Growth and Market Acceptance in North America. |
|
|
Sep 15, 2008 |
617 |
| Five9 Debuts Call Center Software Community on TMCnet. |
|
|
Sep 2, 2008 |
561 |
| Nuance and Genesys Team to Deliver Customer Care Solutions Through Genesys Voice Platform 8. |
|
|
Aug 19, 2008 |
693 |
| TuVox Announces Support for Genesys Voice Platform 8. |
|
Company overview |
Aug 19, 2008 |
762 |
| OAISYS(R) Announces Latest Release of Tracer Call Center Software. |
|
Company overview |
Aug 18, 2008 |
669 |
| Benefits of the on-demand format for VIP call center solutions. |
Kowalke, Mae |
|
Aug 1, 2008 |
83 |
| Five9 Launches Robust Applications for Virtual Call Centers that Fuel Customer Campaigns. |
|
|
Jul 23, 2008 |
341 |
| Five9 Announces Availability of New Call Center Suite. |
|
|
Jul 23, 2008 |
412 |
| Dial Connection selects Payment Vision(R) to offer electronic payment gateway services to customers of its call center software, Dial Connection Prospecting and Telemarketing System (DPTS). |
|
|
Jul 21, 2008 |
547 |
| Toshiba Strata ACD IP Call Center Suite Wins a 2008 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine. |
|
|
Jul 8, 2008 |
1156 |
| Dickinson Financial Adds Intervoice IP Contact Center. |
|
|
Jun 26, 2008 |
401 |
| OnviSource Introduces Persona, A Highly Affordable, Automated Workforce Management Software, as the Latest Workforce Optimization Application in its Fully Integrated Contact Center Solution Suite, OnviCenter 6. |
|
|
Jun 17, 2008 |
566 |
| VeriSign Communications Services and Tekelec's Advanced IP Routing Solution for Operators Enables Delivery of Multimedia Services. |
|
|
Jun 16, 2008 |
730 |
| Numara Software Receives a 2008 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine. |
|
|
Jun 11, 2008 |
733 |
| Intervoice Recognized with 2008 IP Contact Center Technology Pioneer Award by Customer Interaction Solutions Magazine. |
|
|
Jun 10, 2008 |
567 |
| Jazztel Deploys Verint Witness Actionable Solutions' Impact 360 Workforce Optimization Software in Spanish Contact Center Operation. |
|
|
Jun 3, 2008 |
876 |
| SER Solutions to Deliver Integrated Best-in-Class Predictive Outbound Calling Functionality as Part of the Nortel Contact Center Suite. |
|
|
Jun 2, 2008 |
752 |
| U.S. economic downturn driving growth for hosted contact center solutions market. |
|
|
Jun 1, 2008 |
91 |
| Intervoice Launches Industry-First Contact Portal. |
|
|
May 22, 2008 |
760 |
| Public Services Company of Kuwait Chooses the AMC Technology Multi Channel Integration Suite to Integrate their Microsoft Dynamics CRM Application with their Nortel Contact Center. |
|
|
May 19, 2008 |
473 |
| Pegasystems Launches Industry's First Contact Center Solution Specifically Designed for the Insurance Industry. |
|
|
May 13, 2008 |
716 |
| SynerG intros unified application and contact center solution. |
|
|
May 1, 2008 |
118 |
| Hosted contact center software solutions fit for growth. |
|
|
May 1, 2008 |
128 |
| Nuance Teams with Genesys to Deliver World-Class, On-Demand Self Service Solutions for Enterprises. |
|
|
Apr 29, 2008 |
1009 |
| VoltDelta and Transera Form Strategic Alliance, Expanding Global Footprint with Virtual Contact Center Solutions. |
|
|
Apr 18, 2008 |
859 |
| Qwest Hosted Contact Center Solutions Put Cirro Energy Customers in Control. |
|
Company overview |
Apr 17, 2008 |
377 |
| www.tmcnet.com/1756.1: five tips for picking a virtual call center solution. |
|
|
Apr 1, 2008 |
98 |
| Vettro and IRTH Solutions Unveil Integrated Mobile Workforce Applications to Optimize Call Center Operations. |
|
Company overview |
Mar 26, 2008 |
925 |
| Intervoice Announces IP Contact Center Version 4. |
|
|
Mar 18, 2008 |
480 |
| Next-Generation IP Contact Center Solutions Continue to Gain Momentum as Acme Packet Welcomes Genesys into Pinnacle Partner Program. |
|
|
Mar 17, 2008 |
1008 |
| Five9 Announces $12 Million Financing to Expand Growth. |
|
|
Mar 13, 2008 |
657 |
| Altura Enhances its Cost Effective Call Center Solutions with IntelliCenter 8.1. |
|
|
Mar 6, 2008 |
471 |
| The growth report for contact center applications. |
Sims, David |
|
Mar 1, 2008 |
362 |
| IP communications for the contact or call center. |
Eckman, Eric |
|
Mar 1, 2008 |
1012 |
| AltiGen & VoSKY Partner to Deliver Advanced Skype-Enabled VoIP Call Center Solution for Businesses. |
|
|
Feb 26, 2008 |
883 |
| North American Contact Center Applications Markets Poised for Greater Growth. |
|
|
Feb 12, 2008 |
618 |
| Intervoice Secures New Contracts with End-to-End Contact Center Suite. |
|
|
Feb 5, 2008 |
620 |
| Research and Markets: Gain Insight Into the North American Contact Center Applications Market. |
|
Industry overview |
Jan 28, 2008 |
586 |
| Qwest Enhances Contact Center Solutions Portfolio with 'Qwest Notify'. |
|
|
Jan 24, 2008 |
438 |
| Announcing Retail Industry's First Fully Integrated Cross-Channel Retail Software Suite Built on the Microsoft Platform. |
|
|
Jan 14, 2008 |
488 |
| Telrex issues new release of live monitoring solution. |
Barnard, Patrick |
Brief article |
Jan 1, 2008 |
120 |
| Leveraging speech applications in the contact center, Part Two. |
Barnard, Patrick |
|
Jan 1, 2008 |
1900 |
| Interactive Intelligence unveils new release of IP communications and contact center software. |
Barnard, Patrick |
|
Nov 1, 2007 |
163 |
| Seeking flexibility and efficiency in the insurance industry. |
Schelmetic, Tracey E. |
Company overview |
Nov 1, 2007 |
770 |
| Leveraging speech applications in the contact center, Part One. |
Barnard, Patrick |
|
Nov 1, 2007 |
2816 |
| Datascension Implements Thin Client Call Center Solution Using Devon IT Low-Cost Thin Client Terminals. |
|
|
Oct 30, 2007 |
516 |
| OnviSource Unveils "OnviCenter 6," The Next-Generation Contact Center Software Solution. |
|
|
Oct 23, 2007 |
547 |
| Resolute Announces New Intelligent Contact Center Solution. |
|
|
Oct 16, 2007 |
523 |
| Analytics Tools Scramble the Marketplace for Contact Center Software. |
|
|
Sep 24, 2007 |
386 |
| Verint Witness Actionable Solutions Announces New Call Recording Software Capabilities for SMB Contact Center and Public Safety Markets. |
|
|
Sep 18, 2007 |
1441 |
| Dialogic Improves Densities for VoIP Conferencing and Contact Center Applications. |
|
|
Sep 10, 2007 |
1011 |
| WhiteFence Integrates Online and Call Center Solutions Enabling Energy Providers to Expand One-Stop Home Services. |
|
Company overview |
Aug 24, 2007 |
399 |
| Sify Launches 'Hosted Contact Center Solutions'. |
|
|
Aug 22, 2007 |
596 |
| Increasing Acceptance Drives Hosted Contact Center Solutions as Alternative to Premise-based Solutions. |
|
|
Aug 21, 2007 |
565 |
| Cost and Productivity Benefits Driving the Adoption of Performance Management Software Solutions in Contact Centers. |
|
|
Aug 13, 2007 |
668 |
| www.tmcnet.com/875.1: Merchant Lynx using Amcat's Contact Center Suite to boost agent productivity. |
Schelmetic, Tracey E. |
|
Aug 1, 2007 |
81 |
| CosmoCom Signs Brazil's Leading Hosted Contact Center Provider. |
|
Company overview |
Jul 31, 2007 |
638 |
| Malaysia's Largest Insurance Company Chooses Syntellect for Contact Center Solution. |
|
|
Jul 27, 2007 |
431 |
| Intervoice Receives a 2007 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine. |
|
|
Jul 10, 2007 |
743 |
| Toshiba Receives a 2007 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine. |
|
|
Jul 10, 2007 |
1053 |
| CosmoCall Universe(TM) Powers InstaCC Contact Center Service of VSNL. |
|
|
Jun 26, 2007 |
823 |
| Glowpoint to Unveil its Video Call Center Solution at InfoComm07. |
|
|
Jun 14, 2007 |
632 |
| LiveVox Becomes First to Offer Multi-site Capabilities in a Hosted Contact Center Solution. |
|
|
Jun 12, 2007 |
612 |
| Intervoice Demonstrates Continued Momentum with IP Contact Center. |
|
|
Jun 12, 2007 |
637 |
| Esurance Selects Innovation First Notice's ClaimCapture(TM) Software Platform for Call Center Claim Reporting. |
|
|
Jun 11, 2007 |
574 |
| Korea Telecom Networks Launches IP Contact Center Based on CosmoCall Universe. |
|
Company overview |
May 30, 2007 |
503 |
| Alverno Information Services Cuts Call Times, and Increases the Number of Calls Analysts Process by 20 to 30 Percent. |
|
|
May 29, 2007 |
880 |
| Interactive Intelligence Offers Software as a Service for the Contact Center and Enterprise. |
|
|
May 8, 2007 |
616 |
| Altitude offering new contact center solution. |
Schelmetic, Tracey E. |
|
May 1, 2007 |
86 |
| The top 10 advantages of software as a service for the call center. |
Barnard, Patrick |
|
May 1, 2007 |
1776 |
| Speech analytics: the fastest-growing application in contact center history. |
Campbell, Susan J. |
|
May 1, 2007 |
616 |
| Siemens' Customized Call Center Solutions Improve Customer Service for Copier Company Through Enhancements to Communications Continuity and Employee Availability. |
|
|
Apr 25, 2007 |
833 |
| Siemens Announces SIP-Based Open Virtualized Contact Center Solution for the Enterprise. |
|
|
Apr 17, 2007 |
839 |
| Jajah Introduces a Global Call Center Solution. |
|
|
Mar 16, 2007 |
611 |
| Altitude Software launches release 7.5 of uCI contact center suite. |
Schelmetic, Tracey E. |
|
Mar 1, 2007 |
377 |
| LiveOps develops Secure Exchange. |
Schelmetic, Tracey E. |
Brief article |
Feb 1, 2007 |
245 |
| Data Collection Resources releases CEMS version 6.0. |
Schelmetic, Tracey E. |
Brief article |
Feb 1, 2007 |
167 |
| CosmoCom launches version 5 of CosmoCall Universe. |
Schelmetic, Tracey E. |
|
Feb 1, 2007 |
157 |
| When "getting human" isn't enough: using testing and monitoring to ensure the quality of contact center applications. |
Faulkner, Michelle Goodall |
|
Feb 1, 2007 |
1481 |
| The 2006 Customer Inter@ction Solutions Product of the Year Awards, Part Two. |
Schelmetic, Tracey E. |
|
Feb 1, 2007 |
556 |
| Interactive Intelligence Wins SearchCRM.com's 2006 Product of the Year Award for Best Call Center Suite. |
|
|
Jan 25, 2007 |
702 |
| Speech technology: great gain for just a little pain. |
Schelmetic, Tracey E. |
|
Jan 1, 2007 |
966 |
| Fathead Selects PFSweb to Provide Custom Tailored E-Commerce, Fulfillment and Call Center Solution. |
|
|
Dec 27, 2006 |
830 |
| OnviSource Implements Call Center Recording, Monitoring and Quality Assurance Software Solutions in a Hybrid IP and Traditional Digital Telephony Environment for Austin Radiological Association. |
|
|
Dec 13, 2006 |
555 |
| IT Integration and Ecil Use NMS Communications Media Processing Platform to Launch New Call Center Solution with Interactive Voice Messaging. |
|
|
Dec 11, 2006 |
459 |
| ShoreTel Delivers High Availability Contact Center 4.6 Application With Universal Queue for Voice, Email and Chat. |
|
|
Dec 11, 2006 |
776 |
| CosmoCom Introduces Fifth Generation of its Call Center Software for Unified Customer Communications. |
|
Company overview |
Dec 5, 2006 |
1174 |
| Research and Markets: 2006 Research Available On Avici, Cisco, Juniper Networks and Other Core IP Routing Products. |
|
|
Nov 24, 2006 |
275 |
| FrontRange releases upgraded IP Contact Center solution. |
Schelmetic, Tracey E. |
Brief article |
Nov 1, 2006 |
134 |
| Toshiba Receives TMC Labs 2006 Innovation Award for Customer Interaction Solutions(R) Magazine. |
|
|
Oct 25, 2006 |
952 |
| CaLLogix Counts on TAC Worldwide's Contact Center Solutions to Answer the Call for Prestigious HMO Contact Center. |
|
Company overview |
Oct 17, 2006 |
408 |
| Interactive Intelligence Releases Upgraded Version of Contact Center Automation Software. |
|
|
Oct 11, 2006 |
637 |
| Neocase Software, CosmoCom to Discuss Next Generation of Customer Service at Call Center 2.0 Conference. |
|
|
Oct 11, 2006 |
697 |
| InStranet's Contact Centers In-Line(TM) Knowledge Application Achieves "Powered by SAP NetWeaver(R)" Status. |
|
|
Oct 5, 2006 |
619 |
| LIVEVOX LAUNCHES IMS-BASED VOICE PORTAL. |
|
|
Oct 1, 2006 |
397 |
| Aspect releases Enterprise Contact Server 6.2. |
Schelmetic, Tracey E. |
|
Oct 1, 2006 |
416 |
| TMC Labs Innovation Awards 2006: Part II. |
Keating, Tom |
|
Oct 1, 2006 |
4164 |
| The Church of Return on Investment. |
Schelmetic, Tracey E. |
|
Oct 1, 2006 |
1034 |
| Interactive Intelligence Releases New IP-based Predictive Dialer and Gateway. |
|
|
Sep 26, 2006 |
789 |
| Graham Technology Unveils ciboodle: Flexible CRM for Contact Centres. |
|
|
Sep 26, 2006 |
619 |
| TouchStar Software Announces Strategic Partnership With Telecom Applications. |
|
Company overview |
Sep 26, 2006 |
533 |
| Identify the Contact Center Solutions they are Likely to be Adopted in the Communications Market. |
|
|
Sep 21, 2006 |
404 |
| FrontRange Unveils New Help Desk Capabilities Using Voice Applications; IP Contact Center offers HEAT(R) users major workflow and efficiency enhancements. |
|
Company overview |
Sep 12, 2006 |
803 |
| CosmoCom Enhances Unified Customer Communications Platform; CosmoCall Universe Version 4.6 Improves Reporting, IP Centrex Integration, and NAT Traversal. |
|
|
Sep 11, 2006 |
643 |
| Interactive Intelligence Opens New Regional Headquarters to Better Support Customers and Resellers. |
|
|
Sep 6, 2006 |
882 |
| Amcat ships new soft IP-PBX functionality. |
Schelmetic, Tracey E. |
Brief article |
Sep 1, 2006 |
153 |
| Telrex introduces CallRex Agent Evaluation. |
Schelmetic, Tracey E. |
Brief article |
Sep 1, 2006 |
225 |
| CallMiner launches Speech Tools. |
Schelmetic, Tracey E. |
Brief article |
Sep 1, 2006 |
172 |
| Introducing Call Center 2.0. |
Schelmetic, Tracey E. |
|
Sep 1, 2006 |
1145 |
| FrontRange(TM) IP Contact Center and Ticomix Win ICCM 2006 Best of Show Award. |
|
Company overview |
Aug 31, 2006 |
701 |
| Gain an Overview of the Large Contact Center Solutions Market in the US. |
|
|
Aug 29, 2006 |
148 |
| Toshiba Receives Customer Interaction Solutions(R) Magazine's IP Contact Center Technology Pioneer Award; Toshiba Strata ACD Call Center Lauded for its Innovation. |
|
|
Aug 22, 2006 |
972 |
| Aastra Intecom Announces Strategic Alliance Program for CVCC(TM); Model Allows Sales Agencies to Offer Hosted Contact Center Solution with Low Risk, High Return. |
|
|
Aug 21, 2006 |
361 |
| Sprint Launches Hosted Contact Center Solution; Expansion of VoIP Portfolio with Avaya Offers Versatile, Yet Affordable, Alternative. |
|
|
Aug 18, 2006 |
674 |
| CallMiner Announces New International Partner Program; Providing Leading Speech Analytics for Manufacturers, Resellers and Consultants to Offer Complete, Integrated Call Center Solutions. |
|
|
Aug 15, 2006 |
437 |
| LiveVox Unveils IMS-based Voice Portal at the ICCM Conference; LiveVox Becomes the First Contact Center Carrier, Using IMS to Enable Pre-Integrated Application, Network and Transport Layers. |
|
|
Aug 14, 2006 |
419 |
| OnviSource Releases OnviCenter 5.1.0 Product Portfolio of Integrated Customer Interaction Management. |
|
|
Aug 8, 2006 |
564 |
| Utopy Receives Customer Interaction Solutions(R) Magazine's IP Contact Center Technology Pioneer Award. |
|
|
Aug 1, 2006 |
615 |
| Interactive Intelligence releases enhanced multisite call routing software. |
Schelmetic, Tracey E. |
Brief article |
Aug 1, 2006 |
220 |
| Melissa Data announces Express Entry for call centers. |
Schelmetic, Tracey E. |
Brief article |
Aug 1, 2006 |
163 |
| ASC releases new version of AGENTassistance module. |
Schelmetic, Tracey E. |
Brief article |
Aug 1, 2006 |
183 |
