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Browse Call center software topic

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Articles

1-100 out of 100 article(s)
Title Author Type Date Words
Altitude Software and Digium Partner to Deliver Advanced Contact Center Applications Suite over Leading IP Communications Platform. Nov 30, 2009 765
United States: Five9 partners with Bluewolf to deliver call center solutions in the cloud. Nov 20, 2009 225
Japan : Brekeke and Consona CRM Partner to Build Japanese Contact Center Solution. Company overview Nov 14, 2009 375
United States: MCM Services Group Improves Operations with Contactual's SaaS-based Contact Center Software. Nov 12, 2009 474
United States: Agent Alliance selects inContact as preferred contact center software provider. Nov 10, 2009 207
United States: Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE. Nov 7, 2009 413
United States: Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service. Nov 6, 2009 408
Agent Alliance Selects inContact as Preferred Contact Center Software Provider. Nov 5, 2009 685
United States: ASKO Improves Operations Using Zeacom s Call Center Software. Nov 2, 2009 416
HardMetrics (www.hardmetrics.com). Brief article Nov 1, 2009 97
United States: Famous Dave Selects Hosted VoIP & Call Center App from Telesphere. Oct 31, 2009 275
Famous Dave's Utah Barbeque Chooses Hosted VoIP & Call Center Application from Telesphere. Oct 28, 2009 467
Acme Packet Dials Up IP Contact Center Solution for TruGreen. Oct 27, 2009 1053
United States: Virtual Call Center Solutions Ideal for Facilitating the 'Informal' Call Center. Oct 26, 2009 444
United States: TelCentris, Altitude Partner on Hosted Call Center Solution. Oct 24, 2009 446
United states : Altitude Software, TelCentris Partner on Hosted Contact Center Solution. Oct 24, 2009 439
Altitude Software and TelCentris Partner to Deliver Feature-Rich Hosted Contact Center Solutions Over Innovative IP Telephony Platform. Oct 21, 2009 767
United States : iPass Melds Disparate Contact Center Locations into Cohesive Whole Using Contactual's Contact Center Software. Oct 20, 2009 401
Coveo Launches Enterprise Search-based, B2B Customer Service and Call Center Solution. Oct 19, 2009 561
United Arab Emirates : Dubai Road & Transport Authority Picks Nortel s Contact Center Solution. Oct 16, 2009 292
UNited States : Speech Analysis Software targets contact center environment. Oct 14, 2009 75
United States: Five9 Launches New on-Demand Call Center Software. Oct 9, 2009 317
United States : Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer for Salesforce Users. Oct 6, 2009 306
United States : Call Center on Demand Provider Releases New On-Demand Call Center Software. Oct 6, 2009 420
United States : Vertical's New Wave IP Applications to Land on Contact Centers, Offices. Oct 6, 2009 437
Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions. Oct 5, 2009 470
United sates : Consilium Software is Again Recognized by Cisco as Contact Center Enterprise Authorized Technology Provider. Oct 1, 2009 355
Convergys. Brief article Oct 1, 2009 86
Interactive Intelligence. Brief article Oct 1, 2009 99
Smoothstone IP Communications. Brief article Oct 1, 2009 58
United States: Virtualization a Key Advantage of SaaS-based Call Center Software. Sep 26, 2009 482
Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for Salesforce.com AppExchange. Sep 15, 2009 332
Dominican Republic: Rococo Investments Selects Cisco Contact Center Solution to Expand its Business. Sep 9, 2009 356
United States: Oracle Partner Promero Upgrades Call Center Software. Sep 3, 2009 353
Enhancements to Aspect. Brief article Sep 1, 2009 146
LiveVox. Brief article Sep 1, 2009 65
Nexidia. Brief article Sep 1, 2009 145
Nuance Unveils Vocalizer 5.0 Text-to-Speech Solution: The Only Complete Spoken Output Engine for Contact Center and Mobile Applications. Aug 26, 2009 790
ICT GROUP Receives 2009 Frost & Sullivan North American Hosted Contact Center Product Differentiation Innovation Award. Aug 20, 2009 565
United States : PlantCML Fully Integrates its Call Processing Solution in Okaloosa County. Aug 19, 2009 346
United States : PlantCML Delivers Next-Generation Call Processing Solution to Okaloosa County, Florida, Primary Public Safety Answering Point. Aug 18, 2009 296
Yucheng Partners with Convergys to Expand the Contact Center Product & Services Market in China. Company overview Aug 5, 2009 705
United States : IntelePeer, Transera Launch Virtual Contact Center Solutions. Aug 5, 2009 324
United States : IntelePeer and Transera Team to Offer Virtual Contact Center Solutions With Global Reach. Aug 5, 2009 401
Presbyterian improves customer experience; call center transformation involves software to create business rules for virtually any contact type, while improving the customer experience and access. Aug 1, 2009 1045
Avaya. Brief article Aug 1, 2009 193
Envision Telephony. Brief article Aug 1, 2009 108
United States: Contactual's On-Demand Contact Center Software Now Interoperable with Sylantro's Synergy Platform. Jul 30, 2009 449
Call Compliance Inc. Signs Letter of Intent for Exclusive Licensing Agreement with Execuserve Corp. to distribute Hire-Intelligence[TM] Employee Evaluation software Worldwide, Targeting Contact Call Centers. Jul 27, 2009 593
United States: Promero Signs OEM Agreement with Informavores to Integrate Oracle's Call Center Anywhere Software with Informavores' Scripting and Business Orchestration Solution. Jul 18, 2009 418
Philippines: Vector BPO to Implement On-Demand Contact Center Software by inContact. Jul 9, 2009 354
Five nine. Brief article Jul 1, 2009 78
Noble Systems Corporation. Brief article Jul 1, 2009 120
Verint. Brief article Jul 1, 2009 152
Enterprise Workforce Optimization Solution Provider GMT Partners with Contact Center Solution Provider Syntellect in a Strategic Selling Agreement. Company overview Jun 16, 2009 750
CallMiner Announces Agreement to Integrate Speech Analytics into ZOOM International's Suite of Software Solutions for Contact Centers. Company overview Jun 16, 2009 622
Trinidad and Tobago : Telecommunications Services of Trinidad and Tobago Deploys Volt Deltas OASIS Call Center Solution. Jun 6, 2009 413
Amcom Software Releases Enhanced Smart Console Call Center Solution. Jun 4, 2009 557
Lagan call center solution used by Manitoba government. Solomon, Frank Brief article Jun 1, 2009 146
Supplier Survey: IP contact center solutions. Jun 1, 2009 696
United States: Contact Center Solutions Analysis Featured Article. May 4, 2009 279
United States: Neocase Software Partners With FOX Systems to Deliver Contact Center Solutions for the Healthcare Market. May 2, 2009 428
Newfound communications. Brief article May 1, 2009 91
CosmoCom's CosmoCall Universe version 6. May 1, 2009 439
Toshiba's Strata ACD Call Center Solution Receives Unified Communications Magazine's 2008 Product of the Year Award. Apr 15, 2009 715
Aspect. Brief article Apr 1, 2009 181
Contactual's. Brief article Apr 1, 2009 139
Supplier survey: unified communications. Apr 1, 2009 775
EPICAcce Delivers the Industry's First PBX Agnostic Enterprise Grade Contact Center Solution. Mar 26, 2009 350
Seton Hall University Leverages Five9's On-Demand Call Center Software to Provide Innovative Insights into Topical Sports Issues and Ethics. Mar 23, 2009 494
CosmoCall Universe Version 6 Debuts. Mar 16, 2009 439
United States: Extending Existing Infrastructure with Hosted Contact Center Solutions. Mar 6, 2009 149
Interactive Intelligence Receives Product of the Year Awards for Its Contact Center and Enterprise IP Telephony Software. Mar 3, 2009 562
United States: AMC Technology Releases New Version of Application Adapter Contact Center CRM. Feb 13, 2009 106
united states : Indosoft call centre software fuels eCreek Call Center expansion. Feb 7, 2009 285
Altitude Software to Help Contact Centers Close More Deals in Uncertain Times. Company overview Feb 4, 2009 899
United States: Call center software firm SDC Solutions sold. Feb 4, 2009 150
Mobile call center management. Brief article Feb 1, 2009 98
SpeechCycle Launches Platform-as-a-Service for Contact Center Voice Applications. Jan 27, 2009 537
United States: Study Shows Hosted Contact Center Solutions Can Reduce TCO. Jan 15, 2009 459
Amcom Software Adds RFID to Call Center Capabilities. Company overview Jan 13, 2009 524
United States: Castel Contact Center Solutions Help Clients Receive High Marks. Dec 23, 2008 317
OnviSource Reports Success Story for Canadian Answering Service Due to Upgrade to OnviCenter 6 Call Center Solutions. Company overview Dec 16, 2008 544
India: ANTs software Announces First Commercial Deployment of the ANTs Compatibility Server. Dec 11, 2008 190
United States : ANTs software Announces First Commercial Deployment of the ANTs Compatibility Server. Dec 9, 2008 422
United States: Call Center Software: Moneris Solutions Selects inContact by UCN. Dec 6, 2008 362
United kingdom: Pinacl Solutions to Offer Interactive Intelligence Contact Center Solutions in the U.K. Dec 2, 2008 449
United States: Contact center software gains SMS support. Nov 26, 2008 176
Interactive Intelligence Adds SMS to All-in-One Multi-Channel Contact Center Software Suite. Nov 24, 2008 658
Envision Telephony launches Centricity. Brief article Nov 1, 2008 149
Information Access Technology Selects Payment Vision(R) to Offer Payment Gateway Services to Customers of its Call Center Software, CT Center and CT Impact. Oct 22, 2008 549
United States: Transera Communications Implements Virtual Contact Center Solution for Office Depot. Oct 21, 2008 123
Transera Communications Implements Virtual Contact Center Solution for Office Depot. Company overview Oct 20, 2008 574
United States: Cooking.com Selects inContact from UCNTop Online Housewares Retailer Upgrades to UCNs On-Demand Contact Center Solution. Oct 16, 2008 437
OnviSource Introduces Explora Highly Affordable Speech Analytics Software, the Latest Workforce Optimization Application in its Integrated Contact Center Suite, OnviCenter 6. Oct 14, 2008 702
A Study of Latin American Contact Center Solutions Markets - Examine Forecasts, Trends and Competitive Landscape of the Market. Report Oct 9, 2008 165
Eone intros Contivio virtual contact center Solution. Oct 1, 2008 94
Genesys debuts Genesys Voice Platform 8 for IVR. Oct 1, 2008 86
OAISYS Launches version 5 of Tracer call center software. Oct 1, 2008 147
UCN releases InContact Outbound Dialer v2.0. Brief article Oct 1, 2008 133

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