Call center depot offers eResoercePlanner. (Strategic Alliances).
CallCenterDepor.com, Inc. and eResourcePlanner, Inc. have entered a
global marketing agreement to provide a workforce management solution to
the call center industry. eResourcePlanner is a series of Web-based,
secure, self-service modules that empower employees to manage their
schedules and time off work With eResourcePlanner, employees can access
their schedule, request time off, report themselves absent, select,
trade and modify their shifts, request additional hours and more by
simply logging into a password-protected environment and completing
their request. These exceptions can be automatically input into any
workforce management package like IEX, Blue Pumpkin, TCS/Aspect,
Pipkins, GMT, etc., and/or HR or payroll systems. EResourcePlanner was
created to serve as a useful tool for employees, managers, operations
and human resources professionals. eResourcePlanner reduces the
administrative time spent on managing processes that employees can
perform themselves. In addition, it can positively impact morale and
reduce turnover by creating greater flexibility in the work environment.
eResourcePlanner is a user-friendly, Web-based solution that is
available on a subscription basis with a predictable monthly fee
structure. It can reduce the normal initial expense burden of selecting
and implementing an application that requires software and hardware
investment. It is a customizable solution that can be rapidly deployed
and puts big system capability within the reach of any company,
regardless of size, number of locations or work strategies.