Call Technologies Service Management Systems Selected by BC Telecom to Automate Customer Services.RESTON, Va.--(BUSINESS WIRE)--Aug. 12, 1998-- Call Technologies Software Augments Efficiency and Customer Care Call Technologies Inc. announces that BC Telecom (BC Tel), Canada's second largest telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firm, with 2.5 million customers, purchased Call Verify(TM) service assurance and Call Notify(TM) service notification software. Call Verify reviews customer service orders and automatically verifies that services are provisioned accurately and on-time. Call Notify informs customers when services and features are activated activated a state of being more than usually active. In biological systems this is usually brought about by chemical or electrical means. Commonly said of pharmaceutical and chemical products. , when line troubles are cleared and educates subscribers about available services and products. Call Notify is capable of processing more than 6,500 customer notification service calls per day for BC Tel. Call Notify, installed in many of the world's largest telephone companies, makes over 1 million notification calls per month world-wide. Installed Call Verify systems check more than 5.4 million service orders per month. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. BC Tel's Technology Manager Carl Frey, "We became aware of Windows NT-compatible Call Notify during a conference sponsored by GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) . We talked with colleagues at GTE and other `telcos' (including Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for ) who confirmed the great utility of both Call Notify and Call Verify. "We decided to install these two products for purposes of revenue generation, customer service enhancement and process improvement. Call Technologies is a customer-focused, progressive company; we look forward to a very satisfying and beneficial relationship." Jack Fleming, General Manager for Call Technologies' Operational Support System division, said, "We are excited to add BC Tel to our growing list of customers." With offices located in the high-tech Dulles corridor (Reston, Va.), Call Technologies Inc. is a leader in hardware-independent, value-added enhanced service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; software and operational support systems for telecommunications service providers A Telecommunications Service Provider or TSP is a type of Communications Service Provider that has traditionally provided telephone and similar services. This category includes ILECs, CLECs, and mobile wireless companies. . It provides a comprehensive suite of messaging, provisioning and service assurance systems. Call Technologies' family of open system products enable wireline and wireless telecommunications service providers to deliver innovative revenue-producing network management and messaging systems Software that provides an electronic mail delivery system. It is made up of the following functional components, which may be packaged together or independently. Mail User Agent more quickly and at lower cost than proprietary competitive solutions. Call Technologies can be found on the web at www.calltec.com.
CONTACT: Call Technologies Inc.
Sheldon Avenius, 703/995-2000
Internet: www.calltec.com
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