Call Centre & CRM Solutions Canada 2002 Exhibitor Profiles.

Business/Technology Writers

Call Centre & CRM Solutions 2002

TORONTO--(BUSINESS WIRE)--March 25, 2002

Call Centre & CRM Solutions Canada 2002 begins today at the Metro Toronto Convention Centre in Toronto, Ontario. Listed below are profiles from Call Centre & CRM Solutions Canda exhibitors. Exhibitor news releases and press kits are available at http://www.tradeshownews.com.

Business Wire is the official news wire service for Call Centre & CRM Solutions Canada 2002.

Company: Aspect Communications
Booth: 511
Media Contact:  Jennifer Stroud
Phone:  [phone]
E-mail: [e-mail]
Company URL: http://www.aspect.com

   Product description: The Aspect Contact Server connects customer
inquiries via any communication channel (e-mail, voice, Web) to the
correct sales/service representative or contact center self-service
resource and integrates relevant information from throughout the
enterprise (i.e. contact centers, voice self-service applications,
databases, front- and back-office applications, representatives'
desktops) needed for quick and cost-effective resolution. Other
products include Aspect eWorkforce Management staffing software,
Aspect DataMart reporting and analysis software and the Aspect IP
Contact Suite.

   Company description: Aspect is the only company that provides the
mission-critical software platform, development environment and
applications that seamlessly integrate voice-over-IP, traditional
telephony, e-mail, voicemail, Web, fax and wireless business
communications, while guaranteeing investment protection in a
company's front-office, back-office, Internet and telephony
infrastructures. Aspect's leadership in business communications
solutions is based on more than 16 years of experience and over 7,600
implementations deployed worldwide.

Company:  AT&T Canada
Company URL:  http://www.attcanada.com

   Company description: AT&T Canada is Canada's largest competitive
national broadband business services provider, offering a full range
of integrated communications and E-Business solutions to help Canadian
businesses communicate and compete locally, nationally and globally.

   AT&T Canada's capabilities in Internet, managed hosting and
security and E-Business strategies and solutions complement its
excellence in providing core business telecommunications services.

   With approximately 550,000 local access lines in service and
18,700 route kilometres of local and long haul broadband fiber optic
network, AT&T Canada is the largest competitive local exchange carrier
in Canada. With its extensive local and long distance facilities and
interconnection arrangements, AT&T Canada is capable of serving more
than 85% of the Canadian business telecommunications market. The
company has the greatest reach of any competitive carrier with an 11%
market share in the Canadian telecommunications marketplace.

   AT&T Canada's strategic partnership with AT&T Corp. allows it to
provide seamless data, local, Internet and E-Business solutions, and
long distance services to its business customers on a global basis.

   AT&T Canada is a public company with its stock traded on the
Toronto Stock Exchange under the symbol TEL.B and on the NASDAQ
National Market System under the symbol ATTC. Visit AT&T Canada's web
site, www.attcanada.com for more information about the company.

Company:  Barbados Investment & Development Corporation
Booth:  723
Media Contact:  Kenneth Campbell
Phone:  [phone]
E-mail:   [e-mail]
Company URL:  http://www.bidc.com

   Company Description: The Barbados Investment & Development
Corporation is the economic development agency of the Government of
Barbados. It has special responsibility for export promotion and for
facilitating the start-up and expansion of business enterprises in
Barbados, particularly in the areas of contact centres, software
development, information technology and financial services.

Company: Computer Talk Technology Inc.
Booth: 217
Media Contact: George Xavier
Phone: [phone] X 113
E-mail: [e-mail]
Company URL: http://www.computer-talk.com

Product description: ice - ACD-glacier - IVR icescape - Internet
contact center solutions.

   Company description: Computer Talk Technology Inc. develops,
markets and supports industry-leading computer telephony hardware and
software for world-class, multi-capacity contact centers. Open
architecture, PC-based ice, glacier, and icescape solutions ensure
flexibility, increased productivity, portability and investment
protection for unparalleled integrated voice and data services.

Company: Dictaphone Canada
Booth: 422
Media Contact: David Gutteridge
Phone: [phone] x4656
E-mail: [e-mail]
Company URL:  http://www.dictaphone.com

   Product description: Freedom is a next generation recording
technology providing superior functionality and uniquely flexible
design. Freedom provides reliable, scalable, feature rich distributed
recording solutions using a state-of-the-art network appliance
technology. Freedom's modular approach to recording applications
allows each customer to configure a single recording solution that
will suit the individual needs of each business unit.

   Company description: A division of Dictaphone Corporation, the
Dictaphone Communications Recording Systems Group (CRS) is a leading
provider of full-time recording and quality monitoring systems for
public safety, financial services, and call centers. Dictaphone CRS'
principal product is the Freedom network appliance recording system.
The Freedom system's revolutionary design gives call centers all types
of newfound freedom to access and store their voice information
wherever, whenever, and however they want.

Company: Envision Telephony, Inc.
Booth: 323
Media Contact: Carolyn Freeborn
Phone: [phone] ext. 137
E-mail: [e-mail]
Company URL: http://www.envisiontelephony.com
Press Kit URL: http://www.envisiontelephony.com/news/pressroom.asp

   Product description: Envision's Click2Coach(r) represents a new
approach that gives contact center supervisors a complete set of tools
to coach agents for success. Click2Coach provides integrated training,
quality monitoring and evaluation tools for supervisors and eLearning
for agents - allowing contact centers to develop and retain top-notch
agents who provide superior customer service.

   Company description: Envision Telephony is a leading provider of
contact center software solutions that empower businesses to maximize
every contact with their customers. The company's solutions offer
easy-to-use tools for training, evaluating agent skills and measuring
performance. Envision's products serve some of the world's most
customer-focused companies in a variety of industries.

Company: GMT Corp
Booth:  522
Media Contact:  Kelly Maher
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  http://www.gmtcorp.com

   Product description: GMT Planet is workforce management software
for contact centers. GMT Planet optimizes staff time while maintaining
service goals and containing labor costs. Provides planning tools for
sound workforce decisions. Features costing/budgeting analysis,
real-time adherence, skill-based scheduling, "what-if" analysis,
meeting/vacation planners, and two next-generation features: Mission
Control and Web-Based Employee Time Center.

   Company description: GMT Corp is a provider of workforce
management software. The aim of the company's flagship product GMT
Planet, offered in Jupiter and Mercury Editions, is to make companies
more profitable through the effective use of their workforce. GMT
products are designed to be accurate in forecasting, feature-rich, and
easy to use.

Company: Inova Corporation
Booth: 611
Media Contact: Matt Schwabel
Phone: [phone] x155
E-mail: [e-mail]
Company URL:  http://www.inovacorp.com

Product Description: Inova's real-time message and alert systems
deliver critical call centre stats to wallboards, desktops, wireless
devices, the web and more.

   Our full range of scalable products enables us to tailor-fit
systems to any size call centre, from direct-connect wallboards for
single-ACD sites, to advanced server-based systems for large
multi-site operations.

   Company Description: Inova Corporation provides systems for
monitoring and distributing real-time information in call centres and
transit environments. Our core focus is the manufacture of
professional-quality LED display boards and the development of
high-end, real-time message and alert software. Inova is a privately
held company located in Charlottesville, Virginia.

Company: LGS Group, an IBM Company
Booth: 229
Media Contact:  Ania Daleszynska
Phone: [phone]
E-mail: [e-mail]
Company URL:  http://www.lgs.com

   Product description: LGS Interaction Management Solution (IMS)
practice designs, implements, and supports leading applications for
Contact Centres including multi-channel integration, IVR solutions,
e-mail management, web collaboration, as well as agent empowerment
tools such as agent scripting, quality monitoring and recording, work
force management, and more.

   Company description: LGS provides industry-leading technology and
management solutions that include consulting, design, implementation
and support in the areas of Contact Centres, Unified Communications,
Customer Relationship Management (CRM), Application Management
Services (AMS), Microsoft Technical Services, eBusiness, and more. Our
solutions enable companies to meet the constant challenges of growing
revenue, reducing costs, and retaining profitable customers.

Company: SYMON Communications, Inc.
Booth: 707
Media Contact: Patricia Handschiegel
Phone: [phone]
E-mail: [e-mail]
Company URL: www.symon.com

   Product description: SYMON2000 monitors almost any device and can
filter and deliver data instantly to a huge array of output
mechanisms. Version 7.0 adds enhanced functionality to SYMON2000
including new text-to-speech and .wav file capabilities, improved
security features, improved data handling, usability refinements, more
flexible paging functionality, SNMP support for LED displays, and an
advanced message preview capability.

   Company description: SYMON is a leading provider of comprehensive
visual alerting and workforce management solutions with products
installed in over 2,000 call centers, help desks, and data centers.
SYMON allows monitoring of practically any platform or system and
output to LED wallboards and panels, PC desktops, pagers, TV/XVGA
monitors, e-mail, Intranet/Internet pages, databases and more.

Company:  Telnet Inc.
Booth:  108
Media Contact:  Angela MacDougall
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  http://www.telnet.ca

Product Description: Improve your entire customer experience with
Telnet's full line of recording and monitoring solutions.

   Telnet Test Suite ensures that all your integrated systems are
properly configured to receive your customer inquires by generating
actual voice and web traffic.

   Telnet recording solutions allow you to manage your customer
experience with selective and 100% recording as well as playback
analysis for customer and agent interaction.

   What sets Telnet apart is our commitment to customer service. We
do not just pay lip service to the concept. Telnet is in the business
if doing whatever it takes to meet and surpass our customer
expectations.

   Company Description: Telnet Inc is a Canadian distributor of
network testing equipment. Telnet's Contact Team is focused on the
contact centre industry, where recording, quality monitoring and
remote IVR and web testing have proven to be key solutions for the
public safety and contact centre industries.

Company:  TOPCALL
Booth:  116
Media Contact:  Matt Terranova
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  www.topcall.com/us
Press Kit URL:

   Product description: TOPCALL's Communication Server ONE is a
single-vendor cross-platform communication system that allows
companies to integrate internal email platforms and business
applications and enables them to use a variety of communication
services. All inbound and outbound communications can be long-term
archived with an advanced communications archiving solution developed
specifically for Communication Server ONE.

   Company description: TOPCALL is a Unified Communications and
Interaction Management company integrating communication services,
such as Voice, Fax and E-mail, with ERP and CRM platforms, as well as
other business applications. TOPCALL s Communication Server ONE uses
IVR, CTI, WEB and Wireless technologies to ensure that messaging
systems, applications and people inter-operate seamlessly.

Company: Trans-Lux
Booth: 603
Media Contact: Ruby Albert
Phone: [phone]
E-mail: [e-mail]
Company URL: http://www.Trans-Lux.com

Product description: VisionWriters, Plasma Displays, DataWalls,
DynaWalls, PictureWalls, RainbowWalls, Scoreboards, LED NewsJets

   Company description: Trans-Lux is a world leader in the design &
manufacture of cutting-edge visual communication systems.

Company:   VoiceGenie Technologies Inc.
Booth:   117
Media Contact:  Lorraine Neal
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  http://www.voicegenie.com
Press Kit URL:  http://www.voicegenie.com/30200.html

   Product description: VoiceGenie's VoiceXML Gateway is the
best-selling voice-enabling solution for contact centers. Integrates
all leading Automatic Speech Recognition and Text-to-Speech engines,
advanced development and administration tools, Intel/Dialogic
telephony boards, and more. Scalability is unsurpassed. Many
configurations and promotions available. Develop and deploy robust
on-premises Voice Web solutions quickly and inexpensively.

   Company description: VoiceGenie is the leader in VoiceXML
Gateways, Development Environments, and Tools. VoiceGenie's VoiceXML
Gateway--first with 100% VoiceXML 1.0 and 2.0 compliance and full
support for multiple speech- and text-to-speech engines--allows any
phone to access Voice Web applications developed using VoiceXML.
VoiceGenie's customers and partners comprise some of the world's
leading organizations.

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