Call Center and CTI leaders to converge.RARITAN N.J.--(BUSINESS WIRE)--June 11, 1996--An urgent gathering of Call Center and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. industry leaders is taking place at a special PELORUS pe·lo·rus n. pl. pe·lo·rus·es A fixed compass card on which bearings relative to a ship's heading are taken. [Origin unknown.] Group conference, July 9 and 10. The purpose: Discuss candidly, and in detail, the impact of new technologies and capabilities on the converging Call Center and Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration markets. Included in the array of market luminaries scheduled to speak at the event are: Ms. Sheila McGee-Smith and Ms. Blair Pleasant, The PELORUS Group; Ms. Pat Shafer, Lucent Technologies; Mr. Max Fiszer, Siemens Rolm; Mr. Greg Borton, Nabnasset; Mr. Bill Price, MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. ; Mr. Vince Damelio, Sprint; Ms. Vicky Marvisch, Nortel; Mr. Steve Clemente Steve Clemente (born Esteban Clemento Morro) (November 22, 1885—May 7, 1950) is a Mexican actor known for his many villainous roles. He began acting in his teens, signing up for his first movie, The Secret Man, in 1917. , Lucent Technologies; Mr. Tony Karre, Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. ; Mr. John Dretler, The Info Group; and Mr. Michael Corbitt, Envoy Global. Entitled "Call Centers and CTI: Path To Profits," this exclusive event will convene in Washington D.C., at the Washington Marriott Hotel. Over 100 attendees are anticipated for what promises to be the most hard-hitting and information-packed discussions ever directed at these exploding opportunities. Among the issues to be addressed: In the year 2000, how will the strategies of Call Center vendors differ from those of today? What will emerge as the CTI/Call Center solution of choice? Where will the software revolution take us over the next critical 12 to 24 months? Will Carriers continue to profit from the Call Center/CTI market explosion? The rate of alliances is accelerating. What does the future hold for companies searching for a collaboration? Call Centers, CTI, and the Internet - how important will this combination of capabilities become? Stand-alone ACD systems Incorporated in 1989, ACD Systems Ltd. evolved into a software developer for the nascent CD-ROM cataloguing industry. It was realized that a key technological advantage could be found if ACD provided the fastest software JPEG decoder on the market. ...PBX-integrated systems...CO-based services - What does The PELORUS Group foresee happening for each major category? This special conference is designed solely to provide answers to the most difficult questions confronting us today. This major two-day event has been structured to deliver the most intensive information flow possible: Multiple sessions dedicated to adapting to the new - and demanding - Call Center environments; sessions carefully structured to relay the specific impact of Call Center and CTI changes - and the strategies required to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. those changes; sessions specifically designed to provide insights into evolving market requirements; and much more. CONTACT: The PELORUS Group Greggory S. Blundell, 908/707-1121 Fax: 908/707-1135 Email: PELORUSGRP@AOL.COM |
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