Call Center School In Session.
The former management team and senior faculty of Call (Contact)
Center University, Penny Reynolds, Maggie Klenke and Pamela Trickey,
recently announced the formation of The Call Center School. Based in
Nashville, Tennessee, The Call Center School will focus on the
development and delivery of training for call center managers,
supervisors and staff. The company will provide standard call center
courses, customized educational programs and general call center
consulting. Courses will be provided through classroom training,
electronic instructor-led training via the Web and "on demand"
Web-based courses. Initial course offerings run from introductory call
center topics to recruiting, hiring and workforce management concepts.