Call Center Magazine Awards Inference's CBR Express Product Leadership Award; Further Evidence that Company's CBR Technology is Emerging as Strategic Platform.

NOVATO, Calif.--(BUSINESS WIRE)--Aug. 20, 1996--Inference Corporation (NASDAQ:INFR) has been recognized by Call Center Magazine by being named a recipient in the magazine's 50th Anniversary Issue Product Leadership Awards.

Call Center selected Inference's CBR Express problem resolution tool and recognized it as being instrumental in "the development of the help desk from a technological backwater into a highly automated customer management center."

It went on to say, "Inference's system made it easier to codify problems and solutions, and to join that information in a system that tracked customers as well. It automated the creation of cases, as well as the retrieval of solutions to problems."

"We are delighted that Call Center Magazine has recognized CBR Express' leadership in the industry, and we are pleased to be in the prestigious company of those few corporations having been selected," said Peter Tierney, chairman, president and chief executive officer. "This award is further evidence that CBR is emerging as the strategic platform for managing and retrieving content for problem resolution."

About Inference's CBR Products

Inference's CBR2 products facilitate successful dialogue with the customer. This intuitive dialogue-like approach makes CBR2 ideal for use by call center professionals and to deploy knowledge directly to customers in environments such as the World Wide Web.

A typical CBR2 session begins with a description of the problem the user is having or the product a customer wants to purchase. This is matched to descriptions of previously solved problems or to product characteristics that identify likely solutions and products. CBR2 products further guide the user or customers by posing a set of questions that is used to further refine the search until a very likely solution or product is presented.

Inference Corporation

Inference Corporation is a leading provider of software for strategic knowledge publishing, knowledge distribution and content management. Inference's CBR2 products support a wide range of operating and deployment platforms, including file-server, client-server, speech-enabled server, web-server and embedded implementations.

The company also offers a complete line of consulting, support and educational services, as well as pre-packaged knowledge. Based in Novato, Calif., Inference has licensed its products to over 500 customers -- reaching more than 500,000 end users in over 22 countries. For more information, contact Inference Corporation at 415/893-7200 or visit its World Wide Web page at www.inference.com. -0-

Note to Editors: Inference, CBR2, CBR Express and CasePoint are trademarks of Inference Corporation.

CONTACT: Inference Corporation

Susanna Cesar, 415/893-7208

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