Call Center Las Vegas Conference Opens Monday; Call And Contact Center Professionals Meet under Pressure to Improve Customer Service.Business Editors & High-Tech Writers Call Center & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. 2003 SANTA ANA Santa Ana, city, El Salvador Santa Ana (sän'tä ä`nä), city (1993 pop. 129,873), W El Salvador. It is the second largest city in the country and the commercial and processing center for a sugarcane, coffee, and cattle region. , Calif.--(BUSINESS WIRE)--Feb. 7, 2003 Monday, Feb. 10, marks the opening of the 13th Annual Call Center Las Vegas Conference and Exposition as thousands of call and contact center executives and managers meet to examine technologies, solutions and strategies that will define the future of the customer-care industry; (http://vegas.iccm.com) Regardless of the economic circumstances, customers still expect and demand high levels of service. The gathering of call center professionals comes at a time when businesses and organizations are facing the challenge of finding new and better ways to generate customer satisfaction and retention without increasing costs. Tuesday and Wednesday's Exposition highlights the four-day event as more than 115 companies showcase the newest products and services designed to help companies meet customer expectations for quality and performance. Additionally, four industry specific educational forums and 19 in-depth company presentations by leading exhibitors are held on in the exhibit floor. The Conference opens on Monday with six workshops covering the basics of call and contact center management. Tuesday and Wednesday's schedule includes technical and management workshops and sessions presented by end users, analysts, consultants and vendors highlighted by a keynote address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. on Tuesday by business guru and author Martha Rogers. Dr. Rogers has co-authored five best-selling best·sell·er also best seller n. A product, such as a book, that is among those sold in the largest numbers. best books on customer-driven strategies and was named by Business 2.0 as one of the "19 most important business gurus of all time." The 1st Annual Sales, Marketing & Enterprise Customer Management Conference (Feb. 11-12) is specifically targeted for sales and marketing executives and focuses on integrating sales and marketing initiatives with the customer interaction center to achieve bottom-line results. Members of the media are invited to attend the industry's first annual call center conference and tradeshow. Registration is free at http://vegas.iccm.com/press. Principal sponsors of Call Center Las Vegas 2003 include AG Communications Systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. , AVAYA, Oracle, Peppers and Rogers Group The Rogers Group is a Mauritius-based conglomerate. The Group has a portfolio with interests in sectors such as aviation and tourism, logistics, financial services, distribution and industrials. The Group employs almost 3,000 people. , SAP, and Siebel. About Advanstar Communications Call Center Las Vegas is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, health care, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality. The company has more than 1,300 employees and currently operates from multiple offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe and Asia. For more information, visit www.advanstar.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion