Call Center Las Vegas 2003 Exhibitor Profiles.

Business Editors/Technology Writers

Call Center & CRM Solutions Las Vegas 2003

LAS VEGAS--(BUSINESS WIRE)--Feb. 10, 2003

Advanstar's Call Center Las Vegas convenes this week, Feb 10-13, at the Mandalay Bay Convention Center. For more information visit: http://vegas.iccm.com/.

Listed below are profiles from Call Center Las Vegas 2003 exhibitors. New releases, advisories, and press kits are available at http://www.tradeshownews.com. Business Wire and Virtual Press Office are the official news services for Call Center Las Vegas 2003.

Company: Agility Recovery Solutions
Booth: 1120
Media Contact: Hunter Blankenbaker
Phone: [phone]
E-mail: [e-mail]
Company URL: www.agilityrecovery.com

Company Description: For the past 13 years, Agility has been a
premier provider of onsite recovery solutions across North America.
Formerly a division of GE Capital IT Solutions, the company has a long
and successful history in the industry. Services include: Mobile
Recovery, Mobile Satellite Solutions & ACD Capability, Guaranteed
Technology Replacement and Consulting.

Product Description: Our satellite solutions utilize dedicated
bandwidth and advanced technologies to enable complete communications
solutions virtually anywhere. When used in conjunction with our Mobile
Recovery Services, Satellite Solutions can provide a fully networked
data center, office space, telephone capability and Internet access.

Company: AIM technology
Booth: 1009
Media Contact: Michelle Diedrich
Phone: [phone]
E-mail: [e-mail]
Company URL: www.aimtechnology.com

Product description: AIMCall is an application that analyzes and
reports on data from disparate data sources seamlessly, to provide a
complete picture of contact center performance. Through real-time
monitoring and analysis, AIMCall gives the user the ability to
accurately assess and improve performance across many different
measurements. AIMCall provides a consistent view of reporting,
reducing the time spent by management and analysts compiling reports
and investigating the data that your call/contact center systems
provide you. The online analysis and comparison of business metrics
from different areas of the business help you provide a more balanced
view of contact center performance.

Company description: AIM technology delivers enterprise analytic
applications for contact centers. AIM technology's solutions provide
actionable information from multiple data sources for increased
profitability, performance management and contact center
effectiveness. The AIM solution suite, along with AIM technologys
Accelerated Solutions Approach, provides cost-effective analytical
applications that are easy to use and focused on managing contact
centers.

Company: American Teleservices Association
Booth: 1031
Media Contact: Kevin Brosnahan
Phone: [phone]
E-mail: [e-mail]
Company URL: www.ataconnect.org

Product Description: The ATA Online Membership Directory provides
access to all ATA member companies, with full contact information.
Available free to ATA members, this is one resource you cannot afford
to miss! -The ATA Online Buyers' Guide helps connect businesses to
those offering the products and services for which they search. A free
to service to the public, only ATA member companies can receive the
benefits of the referrals.

Company Description: The American Teleservices Association (ATA)
represents the call centers, trainers, consultants, and equipment
suppliers that initiate, facilitate, and generate telephone, Internet,
and email sales, service, and support. The ATA represents members'
interests by advocating on Capitol Hill and statehouses nationwide,
providing professional education opportunities, and acting as the
industry's information clearinghouse.

Company: Aspect Communications Corporation
Ticker Symbol:  Nasdaq: ASPT
Booth: 321
Media Contact:  Lakshmi Bakshi
Investor Relations Contact: Carrie Kovac
Phone:  [phone]
E-mail: [e-mail]
Company URL: www.aspect.com
Press Kit URL: http://www.aspect.com/news/presskit.cfm

Product Description: Aspect's products help companies effectively
manage multichannel customer communications and sales and service
representatives in a single or multisite contact center operation.
Software includes the Aspect Call Center, Aspect Contact Server,
Aspect Customer Self-Service, Aspect Customer DataMart, Aspect
eWorkforce Management, Aspect Web Interaction and the Aspect IP
Contact Suite.

Company Description: Aspect provides business communications
solutions for companies seeking to improve customer satisfaction,
reduce operating costs, gather market intelligence and increase
revenue. A trusted mission-critical partner with over two-thirds of
the Fortune 50, Aspect develops contact center software now managing
more than 3 million customer sales and service professionals
worldwide.

Company: Banks & Dean
Booth: 0928
Media Contact: Kathy Dean
Phone: [phone]
E-mail: [e-mail]
Company URL: www.banksanddean.com

Product description: Integrated Staffing Solution: Web-enabled
recruiting/hiring management system including online & IVR screening,
communications assessment, predictive psychometric assessments:
Quality Service Profile, Call Center Sales Profile, Management
Potential Profile, Selection Partner (science, behavior-based
interview and cultural fit component), Benchmark studies,
team-building systems, call center leadership development and career
pathing.

Company description: Discover why Banks & Dean was awarded Best of
Show Recruiting & Staffing Solution. We provide predictive
assessments, systems, and strategies so you can hire and retain the
best performers for customer service, call center sales and
management. Our clients have:

-- Increased sales & productivity
-- Increased quality of candidate
-- Reduced turnover

Company: BTeLocations (British Telecommunications Plc's inward
investment unit)
Ticker Symbol: BT.L
Booth: 839
Media Contact: Jenny Marks
Phone: [phone]
E-mail: [e-mail]
Company URL: www.bt.com/btelocations

Product description: ventureSmart, a service which helps
companies, entering the UK market, minimise financial risk and add
greater flexibility and scalability to their call center operations;
the BTeLocations Portfolio, a selection of UK business parks,
pre-equipped with the latest fiber optic communications; and
LocationSearch, helping companies find the right site for their call
center businesses.

Company description: BTeLocations specialises in finding the right
location and technology solutions for UK-based and overseas companies,
setting up a UK call centre. In addition to the products above, call
center customers can also benefit from BT's portfolio of over 4,000
products and services, backed up by BT's 300 million Pounds
Sterling per annum investment in research and development.

Company: Call Center Learning Solutions (CCLS)
Booth: 932
Media Contact: Ellen Greene
Phone: [phone]
E-mail: [e-mail]
Company URL: www.callcentertraining.com
Press Kit URL:

Product Description: CCLS offers call center skills training for
agents and their leadership teams. CCLS offers on-site training
delivery, e-Learning online, and e-Books online. Agent Curriculum
includes 20+ courses covering Customer Care, Call Center, and Sales
skills. Leadership Skill Curriculum includes: CIAC Call Center
Operations Management Certification, Communication, Team Performance,
Compliance, and Diversity.

Company:  Castel
Booth:    1022
Media Contact:  Walter Elicker
Phone:  [phone]
E-mail:   [e-mail]
Company URL:   www.castel.com

Product & Company Description: Castel's DirectQuest is an
enterprise contact management solution that seamlessly integrates to
your existing platforms and can significantly reduce the cost of each
contact. The resulting call efficiencies mean greater profits.

DirectQuest also provides complete compliance to all state and
federal regulations concerning, "dead air", abandoned calls, and the
dynamic presentation of meaningful Caller IDs. Because DirectQuest
communicates directly with the public telephone network at the command
and control level, it delivers higher outbound capacity, greater
performance, and enhanced accountability. This has an immediate,
positive impact on your bottom line.

Company: Centergistic Solutions
Booth: 829
Media Contact: Susan Saldibar
Phone: [phone]
E-mail: [e-mail]
Company URL:  www.centergistic.com

Product Description: Award-winning AgentView(R) brings integrated,
real-time alerts and reporting to contact centers. It collects and
combines queues and information from ACDs, e-mail, web-service and
others. It creates a single unified view on the desktop, to pagers,
web sites, e-mail, plasma, TV or LED display. It also provides
combined historical reporting.

Company Description:  Centergistic provides integrated real time
information delivery systems that help companies dramatically improve
performance throughout the enterprise. Our value lies in the ability
to collect critical subsets from any system, application or database
and combine them for targeted alerts and reports. Centergistic
products are used by over 3,000 contact centers worldwide.

Company: Contour Design, Inc.
Booth: 215
Media Contact: Kim Adams
Phone: [phone]
E-mail: [e-mail]
Company URL: http://www.contourdesign.com
Press Kit URL: http://www.contourdesign.com/rollermouse.htm

Product Description: The Contour RollerMouse is an innovative new
option to a computer mouse and a remarkably simple solution to
implement in your company. Its ergonomic design places cursor control
just below the spacebar of any keyboard... making data entry faster,
safer, and more comfortable for right- or left-handed computer users.

Company Description: Contour Design, Inc. specializes in the
development, research and design of top quality alternative computer
input devices. Contour Design's devices can significantly reduce
muscular discomfort while maximizing productivity. During the
development stage, we rigorously refine our prototypes with extensive
testing and continuous user feedback. We really go the extra mile
improving and reworking not stopping until the product is perfected.

Company:  Cyber M@rketing Services
Booth:  544
Media Contact:Sheri Greenhaus
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  http://www.crmxchange.com

Product description: CRMXchange is the premiere place on the
Internet for the exchange of information on customer relationship
management, sales, and call center issues. The site offers a variety
of resources for the CRM professional including access to information
on products and services; white papers and case studies; job postings;
and an on-line meeting place for suppliers and potential distributors.
The site sponsors multi-vendor "Great Debates" as well as regular
on-line sessions hosted by individual vendors.

Company description: Founded in 1995 Cyber M@rketing Services
provides vendors with integrated marketing programs designed to
provide them with visibility in their market sectors, and to generate
high quality leads.

Company: DCC
Booth: 107
Media Contact: Gina Graffius
Phone: [phone] & 615-790-2882
E-mail: [e-mail]
Company URL: www.dccusa.com

Product Description: Frontwave from DCC (Dialogic Communications
Corporation) offers IVR, CTI, web response, speech recognition and
Reciprix(tm) -- messaging for complete customer relationship
management. This proven product suite provides subscribers access to
information 24/7 by phone or online. Cable providers utilize Frontwave
for account balance inquiries, appointment notifications, billing
reminders and much more.

Company Description: DCC (Dialogic Communications Corporation) is
a leading provider of interactive communications solutions to over
1,400 clients worldwide. Products include Frontwave -- IVR, CTI & web
response for customer contact centers; Reciprix -- corporate messaging
solutions for enterprise-wide communications and The Communicator! --
high-speed notification system for the mission-critical environment.

Company:  Dictaphone Corporation
Booth:  433
Media Contact:  Pat Shearman
Investor Relations Contact:  Tim Ledwick
Phone:  [phone], ext. 4838
E-mail: [e-mail]
Company URL:  www.dictaphone.com
Press Kit URL:  http://www.dictaphone.com/news/prCRS.asp

Product Description: Freedom iQ brings Intelligent Quality to
contact centers. Using the business rules-based recording options,
voice, screen data, web chats, and e-mail interactions can be recorded
and analyzed. Through an extensive suite of applications, Freedom iQ
provides powerful tools for analyzing customer satisfaction and
deriving business intelligence from the recorded interactions.

Company Description: Dictaphone Corporation is a leading provider
of communications recording and quality management systems for contact
centers, financial services, securities environments, public safety
agencies, and many others. Headquartered in Stratford, CT, Dictaphone
has over a century of experience in voice technology and is propelled
for growth by a wave of newly developed and acquired technologies.

Company: EADS TELECOM North America, Inc.
Booth: 421
Media Contact: Tina Young
Phone: [phone]
E-mail: [e-mail]
Company URL: www.eadstelecom-na.com
Press Kit URL: http://www.eadstelecom-na.com/news_pr_award.htm

Product Description: Products include: PointSpan(TM), the most
powerful voice infrastructure in the industry; Centergy(TM), an ideal
call center management and reporting solution for companies with
multi-site call centers and outsourcers with multiple clients, and
Centergy Remote(TM), which extends contact center and enterprise
telephony to agents working anywhere -- without replacing hardware.

Company Description: EADS TELECOM North America develops and
deploys innovative approaches to telecommunications, including
centralized, high-volume, scalable voice architecture, IP telephony
and customer contact center solutions. EADS Telecom is a subsidiary of
the European Aeronautic Defense and Space (EADS) Company's
Telecommunications Division. North America is the primary growth
market for EADS Telecom.

Company: eGain Communications Corporation
Ticker Symbol: EGAN
Booth: 833
Media Contact: Anand Subramaniam
Investor Relations Contact: Eric Smit
Phone: [phone]
E-mail: [e-mail]
Company URL: www.egain.com
Press Kit URL:  www.egain.com/pages/Level2.asp?SectionID=6&PageID=37

Product description: eGain Service 6 is the first complete
customer service management solution for global businesses seeking
competitive advantage through service. It includes a comprehensive
suite of contact center and web self-service applications, and
provides end-to-end service process automation. Based on an open
platform, the solution enables unified multi-channel assisted customer
service and effective self-service.

Company description: eGain is a leading provider of customer
service management solutions for global enterprises. 24 of top 50
global companies rely on eGain to transform their call centers into
profit centers. Headquartered in Sunnyvale, California, eGain has an
operating presence in 18 countries and serves over 800 customers,
including ABN AMRO, DaimlerChrysler, and Vodafone.

Company: Envision Telephony, Inc.
Booth: 327
Media Contact: Carolyn Freeborn
Phone: [phone] ext. 137
E-mail: [e-mail]
Company URL: www.envisiontelephony.com
Press Kit URL: www.envisiontelephony.com/news/pressroom.asp

Product description: Envision's Click2Coach(R) is an agent
development solution that delivers integrated quality monitoring,
performance evaluation and personalized training directly to the
agents' desktops. Click2Coach provides a complete set of tools to
coach agents for success, allowing contact centers to develop and
retain top-notch agents who provide superior customer service.

Company description: Envision Telephony is a leading provider of
contact center software solutions that empower businesses to maximize
every contact with their customers. The company's solutions offer
easy-to-use tools for training, evaluating agent skills and measuring
performance. Envision's products serve some of the world's most
customer-focused companies in a variety of industries.

Company:  eOn Communications
Ticker: EONC
Booth:  521
Media Contact: Heather Pitts
Investor Relations Contact:  [e-mail]
Phone:  [phone] or 770-423-2200
E-mail:  [e-mail]
Company URL:  www.eoncommunications.com

Product description: The eOn eQueue Multi-Media Contact Center
Solution offers a comprehensive, unified solution for customer
interaction management. The eQueue applications include multi-media
routing of all interaction types with robust ACD functionality,
complete telephony capability, e-mail, Web chat, integrated voice
response, unified messaging, workforce management, quality assurance
recording and a complete range of desktop devices and applications.

Company description: eOn Communications is a leading provider of
unified voice, e-mail and Web-based communications systems and
software for customer contact centers and general business
applications. eOn helps enterprises communicate more effectively with
customers, convert inquiries into sales, and increase customer
satisfaction and loyalty. eOn serves a wide variety of industries -
including banking, insurance, government, emergency, service bureaus,
and catalogue and reservation companies.

Company: ePrize LLC.
Booth: 105
Media Contact: Josh Linkner
Investor Relations Contact: Robb Lippitt
Phone: [phone]
E-mail: [e-mail]
Company URL: www.eprize.net

ePrize is the leader in Incentive Relationship Marketing(tm).
ePrize develops interactive sweepstakes, direct-marketing programs,
and chance-to-win promotions to help corporate clients drive customer
acquisition and retention. As an interactive promotions agency, the
firm uses its experience and technology to create hand-raisers,
motivate specific consumer behavior, and give customers a reason to
react.

Headquartered in Farmington Hills, Michigan, ePrize has offices in
New York and Los Angeles and has administered more than 600 successful
promotions for clients such as GE, MasterCard, adidas, United,
Kimberly-Clark and General Motors. More information on ePrize can be
found at www.eprize.net.

Company: e-talk Corporation
Booth: 305
Media Contact: Kelly Nolan
Phone: [phone]
E-mail: [e-mail]
Company URL: www.etalk.com
Press Kit URL: www.etalk.com/newsevents/PressReleases/index.cfm

Product description: The etalk suite of integrated solutions,
including the Qfiniti(tm), JASS(tm), Recorder(tm), Advisor(tm),
Expert(tm) and Survey(tm), improve both customer service and the CRM
decision-making process. Using etalk advanced call center
technologies; customers can achieve higher incremental sales, revenue
per customer, and overall profits while increasing customer
satisfaction and loyalty.

Company description: e-talk Corporation, headquartered in Irving,
Texas, is a global leader of performance impact solutions for
enterprise contact centers. Since 1983, etalk solutions have been used
to build valuable long-term customer relationships at more than 1,500
worldwide contact centers, including insurance, telecom, financial,
technology and manufacturing companies.

Company: eTelecare International
Booth: 938
Media Contact: Natalie Fischer
Phone: [phone]
E-mail: [e-mail]
Company URL:  www.etelecare.com

eTelecare International (www.etelecare.com) outsources contact
center operations for leading firms in the financial, technology,
telecommunications and other sectors. eTelecare hires only university
graduates and invests heavily in technology, training and quality
practices to provide award-winning service. Since going live with 25
agents in September 2000, eTelecare has grown to more than 1100 agents
serving 15 programs, including PC technical support and mutual funds
brokerage for Fortune 50 firms. In 2003, eTelecare plans to open a
second US data center and lay the groundwork for three additional
Philippine call centers.

Company: Exstream(TM) Software
Booth: 333
Media Contact: Kelley Sloane
Phone: [phone] ext. 105
E-mail: [e-mail]
Company URL: www.exstream.com

Product description: Dialogue(TM) WebVerse (TM) is powerful software
that allows business users to rapidly build and deploy web
applications using an intuitive graphical user interface -- without
Java programming. The wizard-like web applications are used by CSRs,
sales agents and prospects or customers themselves to interactively
generate fully personalized web pages and documents.

Company description: Headquartered in Lexington, KY, Exstream(TM)
Software helps businesses around the world connect with the
eGeneration through higher quality, fully personalized customer
communications -- delivered by mail, email and the Internet. Companies
in the financial services, insurance, telecommunications, retail,
service bureau, and other industries benefit from increased revenue
through improved customer retention and faster time to market.

Company:  GMT Corp
Booth:  529
Media Contact:  Kaarin E. Soma
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  www.gmt.com

Product Description: GMT Planet(TM) is workforce management software
for contact centers. GMT Planet optimizes staff time while maintaining
service goals and containing labor costs. Provides planning tools for
sound workforce decisions. Features costing/budgeting analysis,
real-time adherence, skill-based scheduling, "what-if" analysis,
meeting/vacation planners, and two next-generation features: Mission
Control and Web-Based Employee Time Center.

Company Description: GMT's commitment to building long-term
customer relationships and developing new software solutions that best
meet our customer's needs are at the heart of GMT's success in the
contact center industry. GMT is privately held and entirely self
funded. The company has no debt and has been profitable for the past
six years.

Company: Gold Systems
Booth: 417
Media Contact: Tricia Saunders, [e-mail]
Phone: [phone]
E-mail: [e-mail]
Company URL: www.goldsys.com

Product Description: Vonetix provides a single infrastructure for
integrating speech recognition, IVR, back- and front-end office
systems, and text-to-speech technologies with an enterprise's existing
customer communication interfaces. Vonetix offers a portfolio of
plug-ins to further enhance connectivity and allow the enterprise to
deploy customer support solutions more economically using standard
development tools.

Company Description: Gold Systems helps Global 1000 companies
improve profitability and increase customer satisfaction by optimizing
efficiency with custom, voice-driven solutions that implement the
latest in IVR, speech recognition and text-to-speech technologies.
Gold Systems offers application expertise, a flexible and robust
delivery process, and data integration via its innovative Vonetix
product suite.

Company:  Group 1 Software
Ticker Symbol: GSOF
Media Contact: David Peikin
Phone: [phone]
E-mail: [e-mail]
Company URL:   www.g1.com/DOC1

Product Description: Group 1 Software is a leading provider of
software solutions for data quality, customer communications
management, database marketing, and direct marketing applications.
Group 1's software systems and services enable organizations worldwide
to market smarter by helping them find, reach and keep customers. The
company's customer base includes such recognized names as Charles
Schwab, Entergy, GEICO, L.L. Bean, Wal-Mart and Wells Fargo.

Company Description: Group 1's DOC1 Archive, a high-performance
central repository, provides real-time storage, compression and fast
retrieval of business documents. DOC1 Archive enables users to archive
and view millions of documents and maintain years of historical
billing and statement data online. Using next-generation compression,
indexing techniques and industry-standard hardware, DOC1 Archive
minimizes the investment traditionally required in storage and host
platforms. Customer Service instantly accesses exact replica documents
for handle-time reduction. And, customers can view self-service
documents online 24/7, from the same repository.

Company:  IEX, a Tekelec company
Ticker Symbol: TKLC
Booth: 605
Media Contact: Brian Spraetz, 972-301-1255, [e-mail]
Investor Relations Contact: Michael Attar, 818-880-7821,
[e-mail]
Phone: [phone]
E-mail: [e-mail]
Company URL:  http://www.iex.com
Press Kit URL: http://www.iex.com/Press/pressrelease.asp

Product Description: The TotalView Workforce Management system
ensures the right agents are in the right place at the right time to
deliver outstanding service levels to their customers consistently,
and at a lower cost. From forecasting and planning through scheduling
and intraday management, to reporting and analysis, TotalView helps
contact centers perform at their peak.

Company Description: IEX provides workforce management software
products for multimedia contact centers and traditional call centers.
Focusing on solutions to improve productivity and reduce operating
costs, IEX products assist contact center managers with personnel
scheduling, forecasting and monitoring. IEX was founded in 1988 and
became a Tekelec company in May of 1999.

Company: Incoming Calls Management Institute
Booth:  339
Media Contact: Linda Harden
Phone: [phone]
E-mail: [e-mail]
Company URL: www.incoming.com
Press Kit URL:
www.virtualpressoffice.com/presskit/index.jsp?companyId=1041927264021

Product Description: Call Center Management training and
accreditation services, consulting services, publications and a
Membership Program. ICMI's services are dedicated to providing call
center managers with relevant resources that enhance their management
knowledge and facilitate their efforts to improve call center
operations.

Company Description: Incoming Calls Management Institute (ICMI),
offers the most comprehensive training programs, consulting services
and educational resources available for call center management
professionals. Established in 1985 and the first to offer training on
incoming call center management, ICMI has grown into a global leader
whose capabilities and depth of experience are unparalleled.

Company: Inova Corporation
Booth: 927
Media Contact: Matt Schwabel
Phone: [phone] x155
E-mail: [e-mail]
Company URL: www.inovacorp.com

Product description: Inova solutions help you harness the
information generated by your existing systems, turning volumes of
disparate and inaccessible data into timely and relevant alerts and
reports. This real-time access enables informed decision-making from
agents through executives, boosting overall performance in command
centers, the enterprise, and call centers of all sizes.

Company description: Inova develops systems that distribute,
monitor and manage real-time and historical information.

We provide enterprise-wide metrics monitoring, analysis and
reporting, enabling more informed decision-making and improving
productivity and efficiency.

We're experts at real-time and historical information management,
with 18 years of call center experience and over 2,500 successful
implementations worldwide.

Company: InStranet, Inc.
Booth: 912
Media Contact: Charlotte Kullen, 212.473.4442,
[e-mail]
Company URL: www.instranet.com

Product description: InStranet's Channels In-Line Application
(CIL), is the first enterprise software application designed to
automate the content-rich processes of distributing targeted,
time-sensitive marketing information such as promotions, new product
collateral, and price lists to diverse multi-tiered distribution
channels. Targeted to telecommunications marketers, technology
companies, retail firms and the financial services market, CIL also
collects user feedback from the point-of-sale, and includes unique
built-in analytics that monitor and measure the impact of marketing
content usage on sales.

Channels In-Line is the first application to address these
industry-specific challenges. The result of many years working with
customers in high technology, retail and telecommunications
industries, InStranet's Channels In-Line application leverages content
management functionality and intranets/extranets to automate the best
practice business processes of securely creating, segmenting and
delivering targeted marketing materials to a diverse network of sales
channels and retail outlets.

Company description: InStranet provides multiple business
applications that address specific information-exchange problems
within vertical markets such as telecommunications, retail, banking
and insurance. Each vertical application provides industry-specific
business process support, along with a sophisticated application
infrastructure and a secure content repository. Using corporate
intranets and extranets and InStranet's browser-based software,
enterprises can quickly populate live Web sites with the precise
information for action that each business user needs.

Company: Interactive Intelligence Inc.
Ticker Symbol: Nasdaq: ININ
Booth: 333
Media Contact: Christine Holley
Investor Relations Contact: Keith Midkiff
Phone: [phone]
E-mail: [e-mail]
Company URL: www.ININ.com
Press Kit URL:
www.virtualpressoffice.com/bw/presskit/detail.jsp?companyId=982240290220

Product Description: Customer Interaction Center(tm) (CIC) by
Interactive Intelligence is a bundled software communications
application suite specifically designed to meet the demanding
performance requirements of customer-driven organizations. CIC's
comprehensive all-in-one architecture eliminates the cost and time
associated with multi-vendor integration solutions. Features include
PBX/IP-PBX, voice mail, fax services, ACD, IVR, screen pop, Web chat,
remote support and more.

Company Description: Interactive Intelligence is a global
developer of communications software that enables contact centers to
more easily manage multi-channel interactions resulting in reduced
TCO, increased productivity and improved customer service. Interactive
Intelligence was founded in 1994 and has more than 900 customers.
Recent awards include Software Magazine's 2002 Top 500 Global Software
and Services Companies.

Company: Interactive Quality Services, Inc.
Booth: 827
Media Contact: Gregg Williams
Phone: [phone]
E-mail:  [e-mail]
Company URL: http://www.iq-services.com/

Product Description: Now you can get cost-effective load testing
and availability monitoring for IVR, web, CTI, email, screen-pop,
speech recognition, VoIP, VXML, text-to-speech, outbound, and more.
IQS provides end-to-end remote testing services with detailed reports
and helpful information. IQS does not sell hardware or software. Test
with IQS, not with your customers.

Company Description: Interactive Quality Services, Inc. (IQS) is
dedicated to supporting our customers in developing and implementing
affordable quality assurance and testing programs that ensure systems
work before and after they are put into production with your
customers. IQS expertise includes professional services and testing of
call routing, IVR applications, CT Servers, Web Servers, Screen Pop,
Host and DB system interaction.

Company:  Mercom
Booth: 1026
Media Contact: Ellen Pensky
Phone:  [phone] ext 210 or 925-699-7921
E-mail:  [e-mail]
Company URL:  www.mercom.com

Product description: The Mercom Call Center Suite features
next-generation Audiolog 3.1 call recording server, IRIS scheduling
software and Mercom's Interaction Quality (IQ) software for agent
evaluation. The product suite decreases the cost of ownership through
the use of industry-standard PC components, ease of installation and
training and intuitive operation.

Company description: Mercom Systems, Inc. is a leading provider of
advanced multimedia recording solutions. Mercom's solutions are
installed in thousands of leading call centers, government agencies,
utilities, and financial institutions around the world. For two years,
Mercom was named one of the fastest-growing companies in the USA by
Inc magazine. The company is privately held and headquartered in
Lyndhurst, New Jersey.

Company: NICE Systems
Ticker Symbol: NICE (Nasdaq)
Booth: 513
Media Contact: Kevin Levi - 201-964-2682, [e-mail]
Investor Relations Contact: Claudia Gatlin - 973-960-9300,
[e-mail]
Phone: [phone]
E-mail: [e-mail]
Company URL: www.nice.com

Product description: NICE offers a market-leading, comprehensive
suite of CEM tools to help companies capture, evaluate, analyze and
improve the customer experience. More specifically, CEM lets customers
enjoy these benefits:

--Improved quality of customer experiences with results in greater
satisfaction
--Increase in customer satisfaction
--Accurate transaction verification
--Lower agent turnover
--Increased first call resolution
--Reduction in the costs of quality management and training

Company description: NICE Systems (NASDAQ: NICE) is the pioneer
and worldwide leader in Customer Experience Management (CEM) which
includes solutions for quality management, multi-media recording, call
center analysis, e-learning and related professional services.
Currently serving 67% of the Fortune 100, NICE introduced the concept
of Customer Experience Management (CEM) to help organizations turn
customer interactions into customer intelligence for improved business
performance.

Company: Oracle Corporation
Ticker Symbol:  (Nasdaq: ORCL)
Booth: 145
Investor Relations Contact: Oracle Investor Relations
Phone: [phone]
E-mail: [e-mail]
Company URL:  http://vegas.iccm.com
Press Kit URL: www.oracle.com/investor

Product Description: Oracle offers a complete line of call center
products to lower costs, generate revenue, and keep customers.
Oracle's E-Business Suite includes CRM applications from service,
sales, marketing, and collections functions, all integrated together
to ensure a consistent customer experience. Businesses can implement
Oracle offerings quickly using Oracle Business Flow Accelerators,
which are prepackaged sets of software and consulting services to
address a typical business process, such as Call to Resolution for
call centers. For more information, please go to: www.oracle.com.

Company Description: Oracle Corporation (Nasdaq: ORCL) is the
world's largest enterprise software company, providing enterprise
software to the world's largest and most successful businesses. With
annual revenues of more than $10.8 billion, the company offers its
database, tools and application products, along with related
consulting, education, and support services. Headquartered in Redwood
Shores, California, Oracle is the first software company to develop
and deploy 100 percent Internet-enabled enterprise software across its
entire product line: database, server, enterprise business
applications, and application development, and decision support tools.

Company: Peppers and Rogers Group
Booth: 716
Media Contact: Kathryn Kavicky
Phone: [phone]
E-mail: [e-mail]
Company URL: www.1to1.com
Press Kit URL:

Company Description: Peppers and Rogers Group is a management
consulting firm recognized as the world's leading authority on
customer-based business strategy. The company is dedicated to helping
enterprises leverage customer data to drive profits and build more
valuable customer relationships. We help clients devise high-level
strategies for building their business around customer value; assist
them in the operational implementation of their customer initiatives;
and maintain momentum by offering training, research, workshops and
keynote presentations.

Company: QAS
Booth: 427
Media Contact: Cecilia Hellman
Phone: [phone]
E-mail: [e-mail]
Company URL: www.qas.com/us
Press Kit URL:
www.virtualpressoffice.com/bw/presskit/detail.jsp?companyId=1030347442604


Product description: QAS' QuickAddress products capture, clean,
maintain and enhance address records within any organization. The
products are based on data secured from national postal authorities,
including the US Postal Service. In addition, QAS works with a wide
range of Business Partners, integrating QuickAddress software within
their own applications, including organizations such as Oracle Corp.,
Siebel Systems, Inc., PeopleSoft and J.D. Edwards

Company description: Established in 1990, QAS is a pioneer in
address verification systems. QAS has over 8,500 customers worldwide
in the finance, insurance, retail, travel, healthcare, education,
telecommunications and media sectors. The Group's headquarters are
based in the United Kingdom, QAS' US headquarters are in Boston, MA.
The company has offices throughout the US, Europe and Australia.

Company: Qwiz Inc.
Booth:  633
Media Contact:  Natalie Hamlett
Investor Relations Contact:  Noel Sitzmann
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  www.qwiz.com
Press Kit URL:  http://www.qwiz.com/default.cfm?action=news

Product Description: Qwiz Call Center assessments simulate
real-life scenarios. This gives candidates a preview of actual call
center tasks and, at the same time, helps you identify those with
superior skills, as well as pinpoint training needs. In addition, each
assessment is short, scores calculate automatically, and score reports
are accessible immediately.

Company Description: Qwiz, Inc., the industry leader in competency
assessments, provides CD and web-based applications that positively
match candidates to roles. Our assessments provide an evaluation of
skills, knowledge, personality and behavioral traits, and training
needs analysis. Qwiz, recognized globally, is working in more than
40,000 systems worldwide.

Company: SAP
Ticker Symbol: NYSE: SAP
Booth: 817
Media Contact: Jim Dever
Investor Relations Contact: Stefan Gruber
Phone: [phone]
Company URL: www.sap.com/crm

SAP is the world's leading provider of business software
solutions. Through the mySAP Business Suite, people in businesses
around the globe are improving relationships with customers and
partners, streamlining operations, and achieving significant
efficiencies throughout their supply chains. Today, more than 19,300
companies in over 120 countries run more than 60,100 installations of
SAP(R) software. With subsidiaries in over 50 countries, the company
is listed on several exchanges including the Frankfurt stock exchange
and NYSE under the symbol "SAP." (Additional information at
http://www.sap.com.)

Company: Society of Workforce Planning Professionals (SWPP)
Booth: 1119
Media Contact: Vicki Herrell
Phone: [phone]
E-mail: [e-mail]
Company URL: www.swpp.org

The Society of Workforce Planning Professionals (SWPP) is an
organization designed specifically to facilitate professional
development of any individual with resource planning and management
responsibilities within the call center. SWPP provides its membership
with many benefits, including quarterly newsletters, regional
networking meetings, online forums, educational offerings, and an
annual conference.

Company: Spectrum Corporation
Booth: 732
Media Contact: Brenda McClelland
Investor Relations Contact: Dan Boehm
Phone: [phone]
E-mail: [e-mail]
Company URL: www.specorp.com

Product description: Our telecommunications products include
Spectrum Wallboards, ACD clocks, V-Display software, Ultra Link II
software and Ultra Data software.

Company description: Spectrum Corporation has been a manufacturer
and solution provider of electronic signs since 1971. By listening to
customers needs, we have developed leading products and support
services.

Company: SpeechWorks International
Ticker Symbol: SPWX
Booth:  113
Media Contact:  Marie Ruzzo
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  www.speechworks.com
Press Kit URL:  www.speechworks.com

Product Description: SpeechWorks provides speech recognition,
text-to-speech (TTS) and speaker verification for network and embedded
environments, including new multimodal devices with both an audio
interface and visual display. Customers using SpeechWorks' products
include carriers, corporations and government organizations such as
America Online, Citibank Europe, CIBC Bank, Deutsche Telekom,
McKesson, Microsoft and Thomas Cook.

Company Description: Organizations around the world trust
SpeechWorks to manage their customer conversations. As the leading
provider of speech technologies and services, SpeechWorks helps
companies create and implement unique Speech Strategies that ensure
maximum financial return and the highest levels of caller
satisfaction. With SpeechWorks solutions, callers use natural language
to carry out day-to-day business transactions -- bringing an end to
the frustration of the touch-tone menu.

Company: SYMON Communications, Inc.
Booth: 1013
Media Contact: Virginia Brooks
Phone: [phone]
E-mail: [e-mail]
Company URL: www.symon.com

Product description: SYMON VISTA creates real-time browser-based
reporting displays of key metrics, calculations and filtered data from
many different business sources. It is paramount to understand your
business operations to control risks and opportunities. You can manage
your enterprise productivity and profitability using VISTA dashboards
and scorecards with powerful drilldown views.

Company description: SYMON specializes in real-time reporting,
messaging and alerting systems along with an advanced infrastructure
for consolidating real-time information. SYMON also provides
revolutionary web-based workforce management solutions. Installed in
over 2,500 contact centers, help desks and operations centers
worldwide, SYMON has provided award-winning products for almost twenty
years.

Company: TantaComm
Booth: 1027
Media Contact: Paul Ackermann
Phone:  [phone]
E-mail: [e-mail]
Company URL: www.tantacomm.com

Product Description: Among TantaComm's solutions with demonstrated
ability to impact the bottom line are Quality Monitoring, DartQA, and
Total Call Recording, DartCONTACT. These solutions are defined as
follows: a flexible solution that can capture, record, evaluate and
playback the contact experience between your agents and the consumer
for quality, verification or compliance purposes.

Company Description: TantaComm's goal is to provide the most cost
effective, reliable, and intuitive solutions for the challenges you
face in providing your customers, investors, and employees the most
advanced tools and services available. Our platform enables us to
provide customized solutions designed to exceed customer requirements
regardless of network environment.

Company: TargetVision(R)
Booth: 101
Media Contact: Heidi Marcin, 800-724-4044 x281,
E-mail: [e-mail]
Investor Relations Contact: Kevin M. Halpin, 585-325-5760
Company URL: www.targetvision.com

Product Description: Enterprise by TargetVision(R) combines the data
delivery function of a readerboard with the power of familiar, trusted
and vibrant display mediums. Contact centers use proprietary
TargetVision software to create a continuous slide show of ongoing
performance statistics, company and industry news, training
reinforcement and employee recognition and deliver it to strategically
placed television monitors, flat-panel displays and desktop PCs.

Company Description: TargetVision(R) is a leading provider of
communication software and visual systems for office, manufacturing
and call center environments. A privately held company headquartered
in Rochester, NY, TargetVision has been in the business of developing,
selling and supporting its solutions for more than 15 years. Today,
TargetVision communication systems are in use at 20 percent of the
Fortune 500.


Company:  Texas Digital Systems, Inc.
Booth:   627
Media Contact:  Lacy Aswell
Phone:  [phone] x1142
E-Mail:  [e-mail]
Company URL:  www.txdigital.com

Product description: QuickCOM Enterprise displays real-time,
critical system status information from ACD systems, help desk
packages, mainframes, automation packages, network monitoring
packages, ODBC databases, and serial data sources. Multi-colored
messages and audible tones alert users of system changes on LED
display units, VGA/TV monitors, workstations, pagers, Web browsers,
and e-mail applications.

Company description: Texas Digital Systems, Inc. (TDS) is a
leading provider of integrated electronic display solutions for the
direct markets of call centers, help desks, network data centers,
distribution centers, and quick-serve restaurants. TDS' innovative
solutions include real-time information reporting systems, drive-thru
order confirmation displays, and digital menu systems.

Company: The Call Center School
Booth: 1117
Media Contact: Penny Reynolds
Phone: [phone]
E-mail: [e-mail]
Company URL: www.thecallcenterschool.com

The Call Center School provides a full range of training and
education services for the call center professional. Capabilities
include a comprehensive e-learning curriculum for front-line agents, a
35-topic web seminar program entitled The Masters Series in Call
Center Management delivered weekly via the web, and a variety of
traditional classroom courses delivered as public seminars or as
private on-site programs.

Company: The WorkForce Management Group, Inc. (WFMG)
Booth: 314
Media Contact: Daryl Gonos
Investor Relations Contact:  Todd Cotharin
Phone: [phone]
E-mail:[e-mail]
Company URL:  www.wfmg.com

Company Description: The WorkForce Management Group, Inc. (WFMG)
is recognized as a leading authority on workforce management systems
and practices. The company provides services and solutions that
leverage core workforce management technologies. WFMG assist their
clients with the selection, deployment and optimization of workforce
management technologies. Solutions include CenterBridge -- Strategic
Planner, eResourcePlanner -- Web Empowering Agent Service and
InfoQuire -- Integration Solution. Their e-newsletter "The WFMG
Manager" is published bi-monthly. For more information visit the web
site at www.wfmg.com or contact them at [e-mail] or 877.575.WFMG
(9364).

Company: UNICOR -- Federal Prison Industries
Booth: 227
Media Contact: Frank Hurst
Phone: [phone]
E-mail: [e-mail]
Company URL: www.unicor.gov

Product Description: UNICOR offers cost effective and native
English/Spanish speaking resources to commercial outsourcing firms
who would otherwise be sending their work off-shore. UNICOR's focus is
on order capture/entry to the Manufacturing, IT, and Communication
sectors, as well as offering voice based inbound customer and
technical support.

Company Description: UNICOR is the trade name for Federal Prison
Industries, a wholly owned government corporation with the mission of
employing and training federal inmates. UNICOR, which has been in
existence for nearly 70 years, now offers call center services as a
viable alternative to outsourcing outside the United States.

Company: Verint Systems, Inc.
Ticker Symbol: NASDAQ: VRNT
Booth: 905
Media Contact: Kathryn Morris, [e-mail], 845-635-9828
Investor Relations Contact: Alan Roden
Phone: [phone]
E-mail: [e-mail]
Company URL: www.verintsystems.com

Product description: Verint's ULTRA Intelligent Recording solution
is an enterprise platform that enhances the contact center and helps
turn it into an important asset for achieving business goals. ULTRA
retains, analyzes and archives customer interactions, generating
actionable intelligence to facilitate better marketing and sales
strategies, improve business performance and maximize
revenue-generating opportunities.

Company description: Verint Systems is a leading global provider
of Intelligent Recording and analytic solutions for contact centers.
Verint's solutions deliver business insight about customers, agents
and processes to the desktops of key decision makers at global
enterprises, enabling them to optimize contact center performance and
deliver a consistent, branded customer experience.

Company: Versadial Solutions
Booth: 714
Media Contact: Gene Shennikov
Phone: [phone]
E-mail: [e-mail]
Company URL: www.versadial.com
Press Kit URL:

Product Description: Versadial voice recording systems -- line of
multi-channel digital voice recorders and do-it-yourself kits.
Recording 4 to 256 channels from DROM different inputs. Analog audio
or telephones, digital PBX extensions, ISDN, T1, E1, PRI.

Company Description: Developer and provider of voice recording
software and systems. Our solutions are found where reliability and
low-cost maintenance are priorities. Voice recording system
integrators, government agencies, privately operated call centers
throughout the United States and around the world rely on our
field-proven services and products.

Company:  Vocent Solutions
Booth:  1025
Media Contact:  Chris McKie
Investor Relations Contact:  Bruce Dougherty
Phone:  [phone]
E-mail:  [e-mail]
Company URL:  www.vocent.com
Press Kit URL:

Product Description: Vocent is announcing the availability of
Voice Secure-Confirmed Caller, a packaged voiceprint-based solution
that automates the process of authenticating identities in call center
transactions, thus significantly reducing the cost of agent-based
authentication. Unlike solutions that use only pin numbers or
knowledge-based content that can be compromised, Voice
Secure-Confirmed Caller authenticates people using their unique
voiceprints.

Company Description: Vocent is the leading developer of voiceprint
authentication solutions. The company uses industry standards to
deliver packaged, platform-independent voice applications that
securely automate a wide range of business transactions. Through its
Voice Secure solutions, Vocent eliminates the need to choose between
security and convenience by offering products that authenticate users'
identities.

Company:  Voice Print International Inc.
Booth:  526
Media Contact: Kari Lovequist
Phone: [phone] x5276
E-mail:   [e-mail]
Company URL:   www.VoicePrintOnline.com
Press Kit URL: http://www.voiceprintonline.com/news.asp

Product Description: Voice Print International's Activ! Customer
Experience Management Suite includes the ultimate solutions for
digital call recording, screen capture, and quality assurance. Used in
conjunction with each other, each application provides contact center
managers and supervisors with tools to gather valuable insight into
the contact center, evolving marketplace, and customer needs. Activ!
is ideal for any size "best of class" contact center that require the
tools necessary to improve agent performance, and ultimately increase
its bottom line.

Company Description: Based in Camarillo, CA, Voice Print
International (VPI) is a global leader and innovator in the digital
multi-media voice/data/screen recording and quality assurance
industry. Since its inception, VPI has been dedicated to expanding the
capabilities of digital recording in multiple industries and is
blazing new trails into customer experience management (CEM). From
Fortune 500 giants to small public safety dispatch centers, companies
benefit form VPI's non-proprietary, flexible, software based design.
Designed around the familiar, intuitive Microsoft NT/2000/XP operating
system and constructed of Commercially Off the Shelf (COTS) hardware,
upgrades and maintenance are effortless. VPI is dedicated to providing
its clients with the industry's most flexible and reliable solution,
saving them precious time, money and, most importantly, giving them
peace of mind. Voice Print is a private corporation that is 100%
American owned and operated. For more information about VPI, visit our
website at www.voiceprintonline.com or call 1-800-200-5430.

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