Call Center Las Vegas 2003 Exhibitor News Summary Through Wednesday, Feb. 12, 2003.

Business Editors/Technology Writers

Call Center & CRM Solutions Las Vegas 2003

LAS VEGAS--(BUSINESS WIRE)--Feb. 12, 2003

Advanstar's Call Center Las Vegas convenes this week, Feb. 10-13, at the Mandalay Bay Convention Center. For more information visit: http://vegas.iccm.com/.

Listed below is the Call Center Las Vegas 2003 exhibitor news summary through Wednesday, Feb. 12. News releases, advisories and press kits are available at http://www.tradeshownews.com. Business Wire and Virtual Press Office are the official news services for Call Center Las Vegas 2003.

FEB 11,2003       15:29 PACIFIC      18:29 EASTERN

( BW)(NV-ADVANSTAR-COMM) Customer Relationships Are the Focus of
Call Center Las Vegas Tuesday Keynote

FEB 11,2003       9:01 PACIFIC      12:01 EASTERN

( BW)(NV-QARBON.COM) The New ViewletBuilder 3.5 Makes It Easier
Than Ever to Build Compelling, Animated Online Presentations

FEB 11,2003       8:00 PACIFIC      11:00 EASTERN

( BW)(GA-WITNESS-SYSTEMS)(WITS) Witness Systems Extends
Performance Analysis Capabilities with CallMiner Partnership to Help
Companies Identify Trends in Captured Customer Interactions

FEB 11,2003       4:03 PACIFIC      07:03 EASTERN

( BW)(TX-ETALK) etalk Announces a New Integrated eLearning
Application for Contact Centers

FEB 10,2003       14:15 PACIFIC      17:15 EASTERN

( BW)(NV-TRADESHOWNEWS) Call Center Las Vegas 2003 Exhibitor Profiles

FEB 10,2003       13:34 PACIFIC      16:34 EASTERN

( BW)(CT-DICTAPHONE) Dictaphone Corporation Introduces Freedom iQ,
Bringing 'Intelligent Quality' to Contact Centers

FEB 10,2003       6:05 PACIFIC      09:05 EASTERN

( BW)(NV-ENVISION-TELEPHONY-2) ADVISORY/Envision Telephony Among
Industry Leaders Participating in the 13th Annual Call Center Las
Vegas Conference and Exposition

FEB 10,2003       6:03 PACIFIC      09:03 EASTERN

( BW)(NV-ENVISION-TELEPHONY) Envision Unveils Click2Coach with
SmartAgent; Industry's first intelligent delivery technology optimizes
the contact center workforce

FEB 07,2003       8:00 PACIFIC      11:00 EASTERN

( BW)(CA-ADVANSTAR-COMM) Call Center Las Vegas Conference Opens
Monday; Call And Contact Center Professionals Meet under Pressure to
Improve Customer Service

FEB 05,2003       13:00 PACIFIC      16:00 EASTERN

( BW)(CA-ADVANSTAR-COMM) Special Events Add Depth to Call Center
Las Vegas Exposition; The ``Show Within a Show'' Always Keeps Exhibit
Hall Buzzing

FEB 05,2003       10:49 PACIFIC      13:49 EASTERN

( BW)(NV-RICHARDSON) Richardson to Attend Call Center Conference
in Las Vegas, February 10-13, 2003

FEB 05,2003       6:02 PACIFIC      09:02 EASTERN

( BW)(WA-ENVISION-TELEPHONY) Office Depot Selects Envision's
Click2Coach to Take Customer Service to a New Level

FEB 04,2003       8:00 PACIFIC      11:00 EASTERN

( BW)(CA-ADVANSTAR) More Than 115 Exhibitors Set to Showcase New
Products and Solutions at Call Center Las Vegas Exposition

JAN 27,2003       8:02 PACIFIC      11:02 EASTERN

( BW)(CA-ADVANSTAR-COMM) Internationally Known ``Business Guru''
to Keynote Call Center Conference; Best-Selling Author Will Urge
Executives to Rethink Business Strategies

JAN 17,2003       11:00 PACIFIC      14:00 EASTERN

( BW)(CA-ADVANSTAR-COMM) Facing a Tight Economy, Executives Go
``Back to the Basics''; Call Centers Play Key Role When Customer
Satisfaction and Retention Are Most Vital

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