Call Center Industry Showcase of New Products Registers Well With Exhibitors.Business Editors & High-Tech Writers Call Center & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. 2003 LAS VEGAS--(BUSINESS WIRE)--Feb. 13, 2003 The Rolling Stones Rolling Stones, English rock music group that rose to prominence in the mid-1960s and continues to exert great influence. Members have included singer Mick Jagger (Michael Phillip Jagger), 1943–; guitarists Brian Jones are a tough act to follow. However, the 13th Annual Call Center Las Vegas Conference and Exposition, which opened three days after the Stones' February 8 Las Vegas concert and closes today, did its best to provide attendees and exhibitors plenty of "satisfaction." Call and customer contact center executives and managers are concluding their annual winter meeting today where they examined technologies, solutions and strategies that will carry the industry forward. Business guru Martha Rogers, Ph.D, Peppers and Rogers Group The Rogers Group is a Mauritius-based conglomerate. The Group has a portfolio with interests in sectors such as aviation and tourism, logistics, financial services, distribution and industrials. The Group employs almost 3,000 people. partner and keynoter key·not·er n. One who gives a keynote address. of the conference, called Call Center Las Vegas an event that "brings together professionals wrestling with day-to-day problems with those who help them think about those problems in the context of the entire enterprise." Call Center Las Vegas was also a showcase of products and solutions from over 115 exhibiting companies. "Call Center Las Vegas provides a unique opportunity to meet with senior industry executives from leading companies and share our perspectives on outsourcing," says Derek Holley, president, eTelecare International. "The contacts we make and develop at this show are invaluable to our business development efforts." SAP's Mary Cauwels, senior product marketing manager, CRM, and Mark Layden, vice president, Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , see the event as an opportunity to reach a well-targeted audience. "Call Center Las Vegas is an opportunity for SAP to demonstrate several very specific aspects of our CRM solution including our sales, service, marketing, workforce management, interaction center, and voice-enabled capabilities and administrative tools for a broad audience all gathered together because of a similar interest." A number of companies use the gathering of call and contact center professionals as an opportunity to introduce new products. "Call Center Las Vegas has proven to be an excellent venue to launch our newest IP contact center application," said Mary Theile, senior manager, public relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most for Avaya. "We've had the opportunity to speak with many customers, media and analysts, and we're pleased with the attention we've been able to generate." "Call Center Las Vegas 2003 gave SYMON SYMON System Monitor Communications a perfect venue to launch our Vista Browser-based real-time productivity reporting and dashboard solution," said Charles Ansley, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The Call Center show focuses on products and services that help contact centers improve the bottom line. That makes it an excellent showcase for SYMON and our offerings." Principal sponsors of Call Center Las Vegas 2003 include AG Communications Systems, AVAYA, Oracle, Peppers and Rogers Group, SAP, and Siebel. About Advanstar Communications Call Center Las Vegas is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, healthcare, internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality. The Company has over 1,300 employees and currently operates from multiple offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Latin America, Europe and Asia. For more information, visit www.advanstar.com. |
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