Call Center Industry Names Managers of the Year.Business Editors ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men 2003 CHICAGO, Ill--(BUSINESS WIRE)--Aug. 27, 2003 Call and customer contact center executives meeting this week in Chicago recognized eleven of their peers today for outstanding achievements over the past twelve months. The 2003 Global Call Centre Manager of the Year Awards In Major League Baseball, the Manager of the Year Award is an honor given annually since 1983 to the best managers in the American and National Leagues. The award is voted on by 28 members of the Baseball Writers Association of America. were announced at the 15th Annual International Call Center Management (ICCM) Conference and Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. being held at the Lakeside Center at McCormick Place McCormick Place is an enormous exposition complex located in Chicago, Illinois. through Thursday. The highly prestigious award is given to call center managers who excel in their jobs and are recognized by their employers, employees and customers for performance excellence. Call center associations in Australia, Austria, Brazil, France, Germany, New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. , South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. , Switzerland, the United Kingdom and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. selected a Manager of the Year for each respective organization. This year's recipients are:
Country Position/Company Winner
Australia Contact Centre Manager Margaret Hill
UCMS Contact 360
Austria Postbus Information Center Robert Sluka
Austrian Postbus Inc.
Brazil Contact Center and Sales Manager Luciana Rodriguez
Intelig
France Bank Contact Center Manager Francoise Leroy
Credit du Nord
Germany Call Duisburg Norbert Brandstadter
City of Duisburg
New Zealand Datacom Brett Logan
Kiwibank Chris Sturgeon
South Africa Manager, Internet and Technical Kate Paley
Service Support
The Absa Group
Switzerland Customer Service Manager Marina Grun
Swiss Post International
United Kingdom Royal Automobile Club Ian Praed
United States Manager, Call Center Services Larry Eiser
Cinergy Corp.
The annual awards are among numerous highlights of the four-day event at which attendees will see hundreds of new products and attend educational seminars. Over 150 companies are exhibiting at the event. The complete ICCM-Chicago schedule can be viewed at www.iccm.com. Principal sponsors of ICCM-Chicago 2003 are Microsoft and Oracle. About the International Call Center Management Conference & Exhibition ICCM-Chicago is the world's largest and most comprehensive event for call center managers and customer management professionals. Now in its 15th year, ICCM provides an opportunity for professionals in the call center, e-commerce and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology and make invaluable industry contacts from around the world. For more information go to www.iccm.com About Advanstar Communications ICCM-Chicago is produced and managed by the Call Center & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. markets with high quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, health care, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and travel/hospitality. The company has over 1,300 employees. For more information go to www.advanstar.com |
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