Call Center Industry Announces Corporate ``Stars''.Business Editors & High-Tech high-tech also hi-tech adj. Informal Of, relating to, or resembling high technology. high-tech Adjective same as hi-tech Adj. 1. Writers ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men 2002 CHICAGO--(BUSINESS WIRE)--July 31, 2002 Call and customer contact center executives meeting this week in Chicago have presented their Star Users and Users Choice Awards for 2002. Industry professionals from around the world are meeting at Lakeside Center at McCormick Place McCormick Place is an enormous exposition complex located in Chicago, Illinois. for the 14th Annual International Call Center Management (ICCM) Conference and Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. featuring CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions. 2002 Star Users Award Recipients The 1st Annual Star Users Awards are a "Best of Class" recognition presented to five companies for innovative use of technology to streamline customer contact center operations. 2002 recipients are: Business Technology Solutions Inc. Lissa Eilers-Johnson, president and CEO McKesson Information Solutions Suzanne Jeanson, executive director, Standards TidalWire Greg Autustine TechLogic Inc. John Ricketts, president Continental Airlines Ms. Andre Harris, director, Reservations Training & Quality Assurance 2002 Users Choice Award Recipients The 4th Annual Users Choice Awards recognize companies selected by the editors of Customer Interface Magazine for benefits from technology implementations to the user company and its customers.
2002 recipients are:
Category Company
Assisted/Self Service Expercity
Multi-Channel E-Service Support Wizard
Right Now Technologies
Contact Center Management Astute Solutions
Contact Center Tools Virtual-Agent Services
Customer Satisfaction Measurement CustomerSat.com
Satmetrix
Implementation Services Akibia Consulting
Quality Management Witness Systems
Unified Messaging Webley
The 2002 Users Choice and Star Users Awards are presented by RealMarket and sponsored by Customer Interface Magazine. The annual awards are among numerous highlights of the four-day event at which attendees will see hundreds of new products and attend educational seminars. More than 175 companies are exhibiting at the event. The complete ICCM -- Chicago schedule can be viewed at: www.iccm.com. Principal sponsors of ICCM are Aspect, Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. , e-talk Corp., Oracle, PeopleSoft, SAP and Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. Inc. The Customer Learning Conference is sponsored by Witness Systems. About Customer Contact Week The 4th Annual Customer Contact Week is the colocation of three leading industry events creating the largest gathering of its kind for customer contact and customer relations management professionals. More than 5,000 industry professionals are expected to attend this year's conference and exposition showcasing the latest software, equipment, technologies, applications and services for call centers, help desks and the enterprise front office. Call Center Management Conference & Exposition (ICCM) ICCM -- Chicago is the world's largest and most comprehensive event for call center managers. Now in its 14th year, ICCM provides an opportunity for professionals in the call center, e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology and make invaluable industry contacts from around the world. Customer Relationship Management Solutions Conference & Exposition The CRM Solutions Conference and Exposition focuses on how companies can manage and profit from an efficient and effective understanding of the total view between an organization and its customers in an e-business environment. It is geared toward sales, marketing, customer service and business executives. Customer Learning Conference & Demo In partnership with The MASIE Center, this conference addresses how organizations can use e-learning or collaborative technologies to improve customer relationships. About Advanstar Communications ICCM is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. markets with high quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as: art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, health care, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and travel/hospitality. The company has more than 1,300 employees and currently operates from multiple offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe and Asia. For more information, visit www.advanstar.com. |
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