Call Center Industry Announces 2003 Users Choice and Best of Show Awards at ICCM-Chicago; Innovations and Achievements Recognized at the World's Largest Gathering of Industry Professionals.Business Editors/High-Tech Writers ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men 2003 CHICAGO--(BUSINESS WIRE)--Aug. 28, 2003 The 15th Annual International Call Center Management (ICCM) Conference and Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. has announced the 5th Annual Users Choice and Best of Show Awards for 2003. Call center and customer management professionals from around the world have been meeting this week in Chicago Chicago, city, United States Chicago (shĭkä`gō, shĭkô`gō), city (1990 pop. 2,783,726), seat of Cook co., NE Ill., on Lake Michigan; inc. 1837. at the Lakeside Center at McCormick Place McCormick Place is an enormous exposition complex located in Chicago, Illinois. . The 5th Annual Users Choice Awards, presented by CRMAdvocate, is a "Best of Class" recognition for customer management products and services as chosen by the people who use them. Voters rate the products and services on fit, quality, and return on investment. In 2002, more then 8,000 users voted for nearly 100 different products.
The 2003 Users Choice Award Winners were presented by Jeff
Chamberlain, vice president of RealMarket:
Category Winner
Assisted Web Support expertcity for DesktopStreaming
Contact Center Management Astute Solutions for PowerCenter
Contact Routing CosmoCom for CosmoCall Universe
eService KnowledgeBase.net for KnowledgeBase
Solutions
Quality Management eTalk Corporation for eTalk Recorder
Satisfaction Measurement CustomerSat for eCEM
The annual Best of Show Awards, presented by ICCM and Customer Interface Magazine, are another highlight of the four-day event at which attendees see hundreds of new products and attend educational seminars. Best of Show recipients are selected by a panel of independent judges and are considered "best of the best" among products and services exhibited at the ICCM Exposition.
Best of Show Awards for ICCM-Chicago, 2003 are:
Category Winner
ACD/PBX eOn Communications
Desktop/Agent Productivity Knowlagent
CRM Product PeopleSoft Inc.
Call Monitoring/Recording Witness Systems
Contact Management/Help Desk System Concerto Software Inc.
Workforce Management Blue Pumpkin
Voice Processing VoiceGenie Technologies Inc.
Reporting Tool Inova Corporation
Training/Coaching Ulysses Learning
Outsourcers/Service Bureaus eTelecare International
Call Center Consulting The Call Center School
Database Mgmt./Knowledge Mgmt. Intelligenxia Inc.
Web/Internet Enabler Lucent Technologies
Outbound Dialer Castel Inc.
Other Nuasis Corporation
Association The American Teleservices
Association
ICCM-Chicago is the worlds' largest and most comprehensive event for call center managers and customer management professionals. Now in its 15th year, ICCM provides an opportunity for professionals in the call center, e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology and make invaluable industry contacts from around the world. For more imformation go to www.iccm.com. About Advanstar Communications ICCM-Chicago is produced and managed by the Call Center & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. markets with high quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, health care, Internet/e-business, manufacturing and processing, pharmaceutical, powersports Powersports are a subset of the generalized category motorsports. Examples of powersport vehicles are motorcycles, ATVs, snowmobiles and PWCs. One of the defining features of any powersport is the use of an engine, in one form or another. , science, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and travel/hospitality. The company has over 1,300 employees. For more information go to www.advanstar.com. |
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