Call Center & CRM Solutions Conference and Expo Draws Over 4,400 Industry Professionals to Las Vegas.Business Editors/High-Tech Writers Call Center & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions 2002 SANTA ANA Santa Ana, city, El Salvador Santa Ana (sän'tä ä`nä), city (1993 pop. 129,873), W El Salvador. It is the second largest city in the country and the commercial and processing center for a sugarcane, coffee, and cattle region. , Calif.--(BUSINESS WIRE)--Feb. 14, 2002 900 Attend Conferences; Best Of Show Awards Announced; and Thousands Network with Over 130 Exhibiting Companies Over 4,400 professionals in the call center industry filled the aisles and meeting rooms of the Las Vegas Convention Center The Las Vegas Convention Center is owned and operated by the Las Vegas Convention and Visitors Authority and is located in Clark County, Nevada. It is one of the largest Convention centers in the world. At the end of 2004, the center had 3. during the Call Center & CRM Solutions exposition and conference, produced by Advanstar's Call Center & CRM Group. Over 130 exhibiting companies showcased the latest software, equipment, technologies, applications, and services for call centers, help desks, and the enterprise front office. "We are thrilled with the move to Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. . The conference was very well attended, we had representation from all over the US and from 17 countries worldwide," said Liz Crawford, General Manager of the Advanstar Call Center and CRM Group. "The success of this show indicated that the call center market is strong and remains the heart of the enterprise." Exhibitors and attendees alike were upbeat and enthusiastic about the show and the industry. Diane Williams Diane Williams is the author of It Was Like My Trying to Have a Tender-Hearted Nature, a novella and stories forthcoming from FC2 in the fall of 2007. She is also the author of Romancer Erector (Dalkey Archive Press, 2001), Excitability: Selected Stories , Director of Marketing for Click2Coach by Envision Telephony said, "We are extremely happy to see health in the industry and have the attendees interested in real business solutions and benefits. They were looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. high level ideas and are ready to move forward with new innovative solutions." Attendee Nick Delis of Daycom Systems said, "The education that I received in the past 2 days was amazing! This show had an incredible display of emerging technology that will help drive our business initiatives for years to come." The show floor was packed with over 130 companies offering their latest products and services. Eighteen Call Center & CRM Solutions exhibitors were presented with the Best of Show Awards, selected by a panel of industry journalists who judged the products. The winners were: Best ACD/PBX Solution- eOn Communications, Best CTI- Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Best Networking/Routing Product- Telephony@ Work, Best Desktop/Agent Productivity Tools- Pro Tech Communications, Best CRM- E.piphany, Best Call Monitoring A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. Recording System- Click2Coach by Envision Telephony, Best Contact Management/Help Desk System- eOn Communications, Best Outbound Dialers- CenterForce Technologies, Best Workforce Management- GMT (Greenwich Mean Time) See UTC. GMT - Universal Time 1 Corp, Best Voice Processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. Product- NICE Systems, Best Database Management/Knowledge Management Systems- NICE Systems, Best Reporting Tools- Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony , Best Internet/Web Enablers- PeopleSoft, Best Call Center Consulting/Systems Integrators- Roundarch, Best Training/Coaching- Knowlagent, Best Workplace Product- Lencore Sound Masking Sound masking is the addition of natural or artificial sound (more commonly though less-accurately known as "white noise" or "pink noise") into an environment to "mask" or cover-up unwanted sound by using Auditory masking. & Acoustics, Best Outsourcers/Service Bureaus- eTelecare, Best Outsourcing- Willow. Over 175 exhibiting companies exhibited on the show floor including Siebel Systems, Aspect, PWC Consulting, e-talk and Avaya Communications. Many of these companies introduced new products and services. According to Megan Castle of e-talk, "We came to this show with high expectations, and they were exceeded. We launched our new product, Qfiniti which is a comprehensive quality monitoring solution which delivers critical accurate data to call center managers and it was well received, and generated a lot of excitement among the attendees." A highlight on the show floor was Multi-Channel Demo, an area that was a real-time demonstration of a functioning, state-of-the-art multimedia customer contact center. PWC Consulting, as project manager and systems integrator, brought together powerful technologies in order to demonstrate the delivery of exceptional customer relationship management. For additional information about Call Center & CRM Solutions 2002 and other Advanstar Call Center & CRM Group events, contact media relations at 714-513-8646, or visit the web site at www.callvoice.com. About Advanstar Communications Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, healthcare, internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality. The Company has over 1,300 employees and currently operates from multiple offices in North America, Latin America, Europe and Asia. For more information, visit www.advanstar.com. |
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