Call Center & CRM Solutions 2001 Exhibitor Profiles.

Business Editors/High-Tech Writers

Call Center 2001

DALLAS--(BUSINESS WIRE)--Jan. 22, 2001

Call Center & CRM Solutions runs this week, Jan. 22-24, at the Wyndham Anatole Hotel, Dallas. For more information about Call Center & CRM Solutions 2001, go to http://www.callvoice.com/cc2001/.

Listed below are Call Center and CRM Solutions 2001 exhibitor profiles. These profiles and additional exhibitor advisories, press releases and press kits can be found online at http://www.tradeshownews.com.

Business Wire is the official news wire for Call Center & CRM Solutions 2001.

Company:  ASC
Booth:  638
Contact:  Tony Procops
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.asctelecom.com

ASC, the leading, full-service, global provider of integrated
digital recording and call center solutions, announces the debut of
INSPIRATIONpro, the most advanced multimedia based quality-monitoring
solution for contact centers. With more than 35 years experience, ASC
serves 20,000 customers worldwide.

Setting a new standard amongst recording solutions, INSPIRATIONpro, a
fully integrated, Windows-based agent evaluation and training system,
is expected to emerge as the premier solution for the Contact Center.
The advanced technological design includes a Browser-Based
Architecture and a robust Multi-Media Recording Platform. The
exclusive migration of technologies allows for easy deployment, thus
providing customers with lower costs. The multimedia system monitors
voice, screen capture, video, fax, data, e-mail, web chat, web
collaboration and web browsing.

Company:  Avaya, Inc.
Phone: [phone] or 800-784-6104
Web:  www.avaya.com

Avaya, formerly the Enterprise Networks Group of Lucent Technologies,
is a leading provider of communications systems for enterprises,
including businesses, government agencies and other organizations. We
offer voice, converged voice and data, customer relationship
management, messaging, multi-service networking and structured cabling
products and services. We are a worldwide leader in sales of messaging
and structured cabling systems and a U.S. leader in sales of
enterprise voice communications and call center systems.

Avaya has nearly one million business customers in more than 90
countries, including more than three-quarters of the Fortune 500.

Company:  BackWeb Technologies
Booth:  1419
Contact:  Liz Hammonds
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.backweb.com

BackWeb Technologies is a leading provider of push communications
infrastructure for e-business that enables companies to proactively
communicate time-sensitive, business-critical information throughout
Internet and Wireless networks to customers, partners and employees.
Corporations such as Compaq, HP, Verizon Wireless, and Pacific Bell
have deployed BackWeb's Polite* push communications infrastructure for
helping call center managers meet business needs in all areas of the
enterprise. From tech support to customer service and sales, BackWeb
breaks through the noise that surrounds call center reps to ensure
they are alerted to critical data and armed with the very latest sales
information. For information visit www.backweb.com.

Company:  CB Richard Ellis Call Center Solutions Group
Booth:  612
Contact:  Jim Trobaugh
Phone:  [phone] or 800-368-8976 x5599
E-mail:  [e-mail]
Web:  http://www.siteselectionservices.com

CCSG assists clients with site selection consulting, incentives
negotiations, real estate transaction work and project implementation
services.

We can add value to your company's site selection decision by
selecting a community with:

-- A labor force to fit your demographic and economic requirements

-- Reduced or non-existent labor competition

-- Appropriate economic drivers in place

-- Substantial under-employment

-- Optimal real estate options

-- Competitive financial offerings

-- Substantially reduced labor costs

Company:  Comdisco
Booth:  272
Contact:  Michele Qualtier
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.comdisco.com

With Web and customer relationship management (CRM) initiatives
turning call centers into high-tech customer interactive centers,
Comdisco, Inc. recently introduced InTouch(superscript: sm) integrated
continuity solution, the first single continuity solution that
supports all aspects of a customer interactive center including voice,
e-mail, interactive voice response (IVR), as well as planning and
technical expertise. InTouch(superscript: sm) is specifically designed
to support the expanded voice and data needs in a single solution to
protect call centers from downtime, while supporting business'
critical front line operations for customer satisfaction and revenues.
Comdisco offers its InTouch(superscript: sm) service in tiers and with
a variety of add-on options and customization. To learn more about
Comdisco and their new InTouch(superscript: sm) service, please visit
www.comdisco.com.

Company:  Compression Techniques Corporation
Booth:  158
Contact:  Alison Wines
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.compressiontech.com

Compression Techniques Corporation, Herndon VA, has been
delivering quality hand held testing equipment to the telecomm
industry for over 17 years. Today they offer a leading edge,
affordable solution to testing needs from DS0 up to OC192. The NEW
T-STAR 4000 offers a complete range of testing capabilities including
T3, T1, E1, ATM, SONET, SDH, PDH and VO IP. T-Star's modular design
allows for complete customization and upgrade capabilities. Equipped
with a brilliant transreflective touch screen, familiar Windows CE GUI
applications, and powerful lithium ion battery, the T-Star is a
leading-edge test set in an easily portable 6 lb. package.

Company:  CosmoCom, Inc.
Booth:  1017
Contact:  Anne Strauss
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.cosmocom.com

CosmoCom, Inc., is the leading provider of new generation call
center platforms. Its unified, all-IP product, CosmoCall Universe, is
a carrier-class system for service providers and large scale corporate
users that supports multimedia customer interactions via all channels
- telephone and internet, live and message-based, fixed and wireless -
in one high capacity, high availability, multi-tenant platform. The
company's mission is to maintain its technology and market leadership
in the growing new generation call center market, with a focus on the
increasing number of service providers offering call centers as a
network-based, hosted application. Frost and Sullivan report that
CosmoCom's large and growing installed base represents a 50 percent
share of the US IP-ACD market.

Company:  Daktronics, Inc.
Booth:  371
Contact:   Cory Van Duyn
Phone: [phone] (South Dakota office) or 800-356-6625 (Dallas,
TX office)
E-mail:  [e-mail]
Web:  www.dakticker.com

For over 30 years Daktronics, Inc. (NASDAQ: Dakt) has been a
recognized world leader in the field of electronic display system
design and manufacture. With our unparalleled commitment to product
quality and customer satisfaction, Daktronics excels at providing
solutions while maintaining competitive market prices. Our
comprehensive line of Trading Display Systems and Financial Tickers,
which combine real time market data, news headlines, and messaging
with the unique visibility of Light Emitting Diode (LED) technology,
provide clients with the information display tools to maintain a
competitive edge. Daktronics display systems are designed to suit your
specific environment using your choice of display types, colors and
sizes, and are available for purchase or lease.

Company:  Digisoft Computers, Inc.
Booth:  622
Contact:  Andrew Davidson
Phone:  [phone] x 105
E-mail:  [e-mail]
Web:  www.digisoft.com

Digisoft provides technological expertise in inbound and outbound
call center applications, helping to increase contact center
efficiency and productivity. Digisoft's focus is to provide customized
call center solutions for global businesses and organizations to help
cultivate, develop and maintain profitable client relationships.
Telescript 5.2 is call center management software that manages
multiple inbound and outbound projects simultaneously using an open
ODBC compliant database design. Telescript also includes scripting,
reporting, database integration, Internet connectivity, fulfillment,
CTI & appointment scheduling. Telescript is used for telemarketing,
customer service, market research, lead generation, telesales, fund
raising, appointment scheduling, political action and countless other
applications.

Company:  Envision Telephony
Booth:  917
Contact:  Laura Brandsma
Phone:  [phone] x187
E-mail:  [e-mail]
Web:  www.click2coach.com

Envision Telephony will demonstrate award-winning Click2Coach - a
contact center solution that provides training, quality monitoring and
evaluation tools for supervisors and eLearning for agents to provide
superior customer service - in Booth 917 at the Call Center & CRM
Solutions Dallas Conference and Exhibition on January 23-24, 2001.

Envision will also announce an exciting new addition to
Click2Coach that brings thousands of eLearning courses and materials
to the contact center. Rodney Kuhn, Founder and CEO will speak at the
"Training and Coaching for Maximum Productivity," session on Tuesday,
January 23 at 1:30 pm.

Company:  eshare communications, Inc.
Booth:  809
Contact:  Rebecca Kelly
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.eshare.com

eshare communications, Inc. (www.eshare.com - Nasdaq: ESHR)
provides industry-leading Customer Interaction Management (CIM)
solutions that help both Internet-based and traditional businesses
establish and maintain high-quality relationships with their
customers. The solutions and expert services offered by eshare have
been the choice of more than 2,200 businesses worldwide when facing
e-mail, voice, chat, live interaction, hosting, and wireless
challenges. eshare's solutions are comprehensive, scalable, and fully
integrated, and work seamlessly with a company's existing efforts in
marketing and technology to optimize customer lifetime value and build
brand loyalty. Add this efficiency-based integration to eshare's
superior worldwide technical support and a growing roster of strategic
business partners, and it's clear why business has come to count on
eshare for the best products in the industry.

Company:  e-talk Corporation
Booth:  801
Contact:  Debbie Clark
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.e-talkcorp.com

Formerly Teknekron Infoswitch, e-talk Corporation (Irving, Texas)
is the global leader in monitoring and performance management
technologies for building stronger customer relationships over
multiple types of media, such as phone or web chat. Formed in 1983,
e-talk has extensive experience in helping customer contact centers
achieve the highest levels of customer service quality. Our quality
software has launched companies such as AT&T Wireless, Blue Cross and
Blue Shield, Prudential, and GE to award-winning status. e-talk has a
national support and training organization for monitoring and
recording systems and a consultant certification program that ensures
e-talk customers get maximum value for their technology investment.

Company:  Extraprise
Booth:  602
Contact:  Catherine Dube
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.extraprise.com

Turn to Extraprise to build or optimize your contact center. Join
Extraprise thought leaders on January 24 for two sessions. Linda
Holbrook, Contact Center Practice Manager, will address "Serenity Now:
Ensuring Customer Service Stability in a Constantly Changing World" at
1:30 PM. Dan Merriman, Vice President of Strategy, will present
"Evolving Call Centers in a Multi-Channel World," at 2:30 PM.
Extraprise is an international e-services firm that empowers clients
with innovative growth strategies that span online and offline
channels. The company delivers strategy, creative and technology
solutions to corporations worldwide. For more information, visit
www.extraprise.com, call [phone], or email [e-mail].

Company:  Eyretel, Inc.
Booth:  1507
Contact:  Angela Peters
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.eyretel.com

Eyretel is a leading provider of integrated voice and data
recording and analysis solutions. Its comprehensive suite of quality
recording, monitoring, and improvement products are designed to
provide the right information and tools to develop best practice
modeling, refine processes, and improve agent performance for the CRM
activities of customer interaction centers. Eyretel's software and
hardware systems allow the complete recording and visual analysis of
all electronic customer communication and interaction so that contact
centers can manage call quality, identify problems, and select areas
for improvement and training.

Company:  Genesys
Booth:  111
Contact:  Elaine Weichsel
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.genesyslab.com

Genesys Telecommunications Laboratories, Inc., an independent
wholly owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), is the
leading provider of universal queue interaction management solutions
for complete customer relationship management. Genesys offers an
integrated suite of open, infrastructure-independent applications that
manage interactions across all media types, networks and applications.
Headquartered in San Francisco, Genesys has served Global 2000
enterprises and major telecommunications carriers and service
providers worldwide for more than for 10 years. Today, Genesys has
offices around the world and maintains a global network of strategic
partners, including IBM Global Services, Alcatel and Siemens. Visit
www.genesyslab.com or call 1-888-GENESYS (in the U.S.) for more
information.

Company:  GMT Corp
Booth:  3511
Contact:  Ed Starke
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.gmtcorp.com

GMT Corp is a provider of workforce management software solutions.
The aim of the company's flagship product, GMT Planet (offered in
Jupiter and Mercury Editions), is to make companies more profitable
through the effective use of their workforce. GMT products are,
therefore, designed to be accurate in forecasting work volumes,
feature-rich, and easy to use.

GMT has been in the workforce management business since 1989, with
focus in the call center arena since February 2000. In banking, GMT
Planet is now installed in more bank branches, world-wide, than any
other workforce management system; in hospitality, GMT Planet is
widely used in hotels, retail stores, restaurants, theme parks,
security services, and processing centers.

GMT is devoted to providing leading-edge technology. The features
most desired by customers and consultants are continually, elegantly
incorporated into a software solution that workforce managers find
invaluable and easy to use.

Company:  GM Voices
Booth:  666
Contact:  Marcus Graham
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.gmvoices.com

GM Voices is the Voice in Voice Messaging! For more than fifteen
years, GM Voices' innovative telephony communications have brought
sophistication to recorded messages for companies all over the
world--from mom and pop shops to Fortune 1000 corporations. First
impressions are important. GM Voices helps companies project
professionalism over the telephone with marketing-driven, scripted
messages delivered by professional voice talent produced in our
state-of-the-art digital recording studio. From telemessages to
voicemail newsletters, international translation to innovative on-hold
programs, voice prompts to after-hours programs, GM Voices is the
industry leader in quality and service. GM Voices is Your Voice to the
World!

Company:  Gold Systems, Inc.
Booth:  170/171
Contact:  Tricia Saunders
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.goldsys.com

Gold Systems, Inc. makes it easier for Global 2000 companies to
empower their customers with instant access to information and
transactions by combining the power of speech recognition with the
Wireless Web. Using standards-based technology for speech recognition
and Wireless Web interfaces, its primary product, Vonetix(tm),
simplifies business-to-customer communications and data access while
leveraging existing infrastructures. Gold Systems counts 11 of the
Fortune 20 companies as clients and was named to the 1998 Inc. 500 and
Deloitte & Touche Fast 500 lists of fast-growth, privately held
companies. Information about Gold Systems can be found at
www.goldsys.com or by calling 303-447-2774.

Company:  Hyperion
Booth:  3405
Contact:  Claudine Martini
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.hyperion.com

Hyperion eCRM Analysis complements operational customer
relationship management (CRM) with a complete family of analysis
solutions that will enable customer relationship analysis across all
touch points and business channels, providing a full panoramic view of
your customers, allowing sales, service and marketing to make critical
decisions based on in-depth analysis of the customer relationship.

Hyperion is the world leader in business analysis solutions.
Respected industry analysts and more than 6,000 organizations around
the world continually endorse our performance and values. In tandem
with our business partners, we create new levels of information from
the dynamic data that your functional IT systems capture and is
presented in new perspectives that can move planning from being
reactive to proactive.

Company:  Interactive Quality Services
Booth:  104
Contact:  Melissa Peterson
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.iq-services.com

IQS does not sell hardware or software, or help you to select
them. IQS is not a systems integrator or a provider of project
management services. IQS helps you to test your systems with real
telephone calls and real internet transactions that are launched from
our location to your installation. IQS brings nothing to your site.
Most tests require no special changes to your systems or applications.
IQS uses a powerful automated testing tool that provides customized
transactions and detailed reports to meet your testing requirements.

Company:  Interalia
Booth:  453
Contact:  Nancy Spangrud
Phone:  [phone]  x115
E-mail:  [e-mail]
Web:  interalia.com

If you haven't seen us lately, stop by - we offer more products,
applications, and services then ever before. Our products deliver
customized Call Center/ACD announcements, reduce the cost of Call
Processing and Audiotex, and provide the platform for dynamic on-hold
music and messaging. Interalia: we're not just announcements anymore!

Company:  InterVoice-Brite. Inc.
Booth:  1001
Contact:  Carol Wingard
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.intervoice-brite.com

iVB Enterprise Solutions, a division of InterVoice-Brite, is a
software and professional services company, focused on advanced speech
applications, services that enable voice portals and call automation
to support Customer Relationship Management (CRM). We are the number
one provider of interactive voice response (IVR) systems for
enterprises with an installed base of nearly 19,000 systems in 70
countries. iVB Enterprise Solutions is uniquely positioned to offer
the choice between a system purchase and a communications application
service provider (CASP) arrangement. InterVoice-Brite has been
providing businesses with value added services and solutions since
1983. For more information, please visit our website at
www.intervoice-brite.com.

Company:  KnowledgeTech
Booth:  3512
Contact:  Jon Campbell
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.knowledgetech.cc

KnowledgeTech, a custom enterprise training company, has acquired
BusinessCortex, a CRM training and consulting firm. Together, the
firms' services include business process documentation, instructional
design, custom training development, instructor-led delivery, WBT,
CBT, and train-the-trainer courses.

BusinessCortex is rolling out three new CRM curricula for
strategic CRM education and to prepare organizations for the imminent
changes effected by CRM implementations. The courses (CRM Strategies,
CRM Project Lifecycle, and CRM Technology) are presented as workshops
and can be customized for your business. If you're thinking about CRM,
you need this!

Talk to KnowledgeTech about custom training and documentation for
your call center.

Company:  Lernout & Hauspie
Booth:  1407
Contact:  Jack L. Wilkins
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.lhs.com

Lernout & Hauspie provides an array of speech and language
products to manage the customer experience while increasing business
efficiency. Providing state-of-the-art telephony solutions such as
automatic speech recognition and L&H's RealSpeak text-to-speech
engines can dramatically improve customer service. L&H's Dictaphone
Solutions, such as the award winning Freedom Recording System and
daVinci QMS/CMS, give contact centers the recording and quality
monitoring technology needed to function at optimum efficiency.

Company:  Marketswitch Corporation
Booth:  114
Contact:  Jamie Simpson
Phone:  [phone] x263
E-mail:  [e-mail]
Web:  www.marketswitch.com

Marketswitch is the global leader and industry standard in True
Optimization for Enterprise Marketing. It is the sole provider of
real-time, marketing optimization software for web, call center, and
traditional outbound marketing, enabling its customers to maximize the
profitability of their marketing campaigns across multiple customers,
products, and channels. The Marketswitch TRUE Suite of marketing
optimization software products allows companies to meet their
customers' needs while simultaneously achieving their own financial
goals and satisfying their real-world business constraints. The
software integrates easily with existing campaign management, call
center, database, and server software.

Company:  Microlog Corporation
Booth:  1109
Contact:  David Burd
Phone:  [phone] x4227
E-mail:  [e-mail]
Web:  www.mlog.com

Microlog Corporation is an interactive communications software
company that provides leading-edge Web-based customer interaction
management products and services for businesses seeking to better
serve their customers. Microlog offers uniQue, an integrated suite of
products and services which blend with existing corporate applications
and infrastructure to accomplish both automated response functions
(IVR, email, and Web), as well as intelligent interactions between
customers and contact center agents. Visit Microlog at Call Center &
CRM Solutions Booth 1109 to discuss such interactions like Web chat,
Web callback, Web collaboration for customer contact centers. For
additional information, call [phone] or visit Microlog at
www.mlog.com.

Company:  NEC America, Inc.
Booth:  1009 in Trinity I
Contact:  Sydney Burton
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.cng.cec.com

NEC America's Corporate Networks Group is highlighting CCDesign(tm)
- a suite of products and services that address the design and
deployment of next-generation customer contact centers. Showcased
products include multimedia contact center capabilities, web-enabled
applications, call center routing applications; supervisor
applications including real time status and historical reporting;
service monitoring and call logging and agent applications. NEC will
also feature applications enhancing customer service such as Callback,
Estimated Time to Answer and Queue Depth Announcements. Other
integrated capabilities include networked contact center applications,
e-mail integration and web callback. NEC America, Inc. manufactures a
complete line of advanced communications products and software for
public and private networks.

Company:  Pyderion Contact Technologies Inc.
Booth:  126
Contact:  Sonia Mokbel
Phone:  [phone] x4005
E-mail:  [e-mail]
Web:  www.pyderion.com

Pyderion Contact Technologies Inc. launches the eContact.Center
Server (eCCS) at Call Center & CRM Solutions 2001, booth 126. The
eContact.Center Server provides enterprises with the e-Business
Analytics applications to analyse, manage, manipulate and effect
control over the data at their customer touch points.

Pyderion's eContact.Center Server (eCCS) Software provides
enterprises with centralized management control over their
decentralized contact center environments. eCCS offers consolidated
reporting and real-time views across multi-location, multi-vendor,
multimedia sources. eCCS consolidates the current status agent
information, historical reporting, workforce management, text chat and
email router softwares in your contact center(s). The open client
server architecture supports multiple PBXs (Nortel, Avaya, Intecom,
Siemens) and contact center servers with a consistent interface,
making data more compatible across your enterprise. eCCS provides the
Key Performance Indicators (KPIs) that drive your business. eCCS
presents the contact center's metrics in easy to read formats to help
you supervise and monitor your customer contact center effectively.

Company:  SBC Call Center Solutions
Booth:  701
Contact:  Naomi Kotek
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.ameritech.com/products/callcenter

SBC Call Center Solutions, is a distributor of call center
technology, professional services provider, and systems integrator for
comprehensive call center solutions. SBC's focus is building world
class call centers, delivered through an industry-leading team of
experienced consultants and partners of call center technologies and
services. Technology offerings include: automatic call distributors,
intelligent routing applications, interactive voice response systems,
digital recording systems, workforce management software, predictive
dialers, computer telephony integration, and web enabled technologies.
Professional services include: systems integration, staffing,
tele-services, operations and technology consulting, strategic
location planning and training. SBC designs, implements and supports
solutions that address people, process and technology.

Company:  Siebel Systems, Inc.
Booth:  211
Contact:  Clay Helm
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.siebel.com

Siebel Systems provides an integrated family of eBusiness
application software enabling multi-channel sales, marketing and
customer service systems to be deployed over the Web, call centers,
field, reseller channels, retail, and dealer networks.

With Siebel Call Center, organizations can transform their call
centers into next generation multi-channel contact centers that enable
agents to manage, synchronize, and coordinate service, support, and
sales interactions across a broad range of communication channels
including the telephone, Web, email, fax, text-based chat, and voice
over IP. This application allows organizations to be competitive and
successful while providing superior customer service, generating
increased revenue, and creating an integrated information flow
seamlessly across multi-channel sales, marketing, and customer service
operations.

Company: SYMON Communications, Inc.
Booth: 423
Contact: Steve Verboom
Phone: [phone]
E-mail: [e-mail]
Web: www.symon.com

Installed in 2,000+ contact centers, SYMON monitors ACDs, IVRs,
trunk lines, call tracking systems, client/server platforms, host
systems, LANs, network links, databases & more to automatically
deliver intelligent real-time alerts. Outputs to color LED displays,
panels, Windows workstations, pagers, VGA devices, e-mail,
Intranet/Internet pages & more. SYMON will be announcing its new
Publisher 6.0 Portal data collection and distribution software at the
show. Its advanced architecture provides enhanced flexibility for
creating custom messages and alerts. This provides contact center
agents with more delivery options of critical real-time information to
help them perform their tasks more efficiently.

Company: TARGUS Information Corporation
Booth:   1413
Contact: Kimberly Ho Schoelen
Phone:   [phone] or 800-6-TARGUS
E-mail:  [e-mail]
Web:     www.targusinfo.com

Founded in 1993, TARGUSinfo is the nation's leader in providing
Real Time Intelligence about who is contacting you. Every day, call
centers query the TARGUSinfo Intelligence Portal to instantly identify
and profile customer and prospect transactions. Through patented
processes, TARGUSinfo links virtually every U.S. household telephone
number with a name, address and predictive scores on buying behavior
with lifestyle activities.

TARGUSinfo introduces SpeechCapture Express incorporating speech
recognition technology to automatically capture a caller's exact name
and address. In solving one of the most repetitive tasks inbound call
centers face, TARGUSinfo SpeechCapture Express(TM)eliminates operator
time and costs associated with requesting and manually transcribing
exact name and address information.

Company:  TEAC America, Inc.
Booth:  600
Contact:  Dennis White
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.teac-recorders.com

TEAC Corporation is a one and a half billion-dollar Manufacturing
Company specializing in high-end audio and digital storage devices.
TEAC Communications Recorders enjoy a reputation for solid performance
at reasonable cost.

Financial Institutions, Call Centers, Public Safety, and others
use TEAC Digital Communication Recorders. In the voice logging
business since 1987, TEAC is currently developing the Polaris line of
recorders to address the present and future needs of customers using
CTI to create seamless contact center solutions. Full time recording
scheduled recording and recording on demand are some of the features
being incorporated into a product to record all aspects of a
transaction including VoIP, screen capture, and data.

Company:  Telecorp Products Inc.
Booth:  132
Contact:  Robert J. Ruby
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.telecorpproducts.com

A 16-year veteran innovator in the call center industry, Telecorp
Products Inc. answers the needs of our clients with solutions that
provide real-time call statistics, historical reporting, and quality
monitoring of agents. We specialize in cost-effective, optimal
solutions for the needs of Call Center and Contact Center Executives.
With Telecorp's Total E-Call, Instant E-Play, and Rapid E-Port
solution suites, you will be fully equipped to view and manage your
operation, for maximum profitability with a minimum level of stress.
We make managing your center "as easy as child's play", so you can
concentrate on maximizing your profits.

Company:  Texas Digital Systems, Inc.
Booth:  614
Contact:  Ralph Youngdale
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.txdigital.com

QuickCOM Enterprise for Windows NT automatically displays
real-time critical system status information from ACDs, help desk
packages, mainframes, automation packages, network monitoring
packages, or any RS-232 source. Concise, multi-colored messages
combined with audible tones alert users of system changes on single or
multi-lined LED displays, web pages, e-mail, VGA/TV monitors,
networked workstations, and pagers. Multi-administrator access and an
intuitive user interface make system administration easy. Using
QuickCOM Enterprise, Call Center and Help Desk personnel can create
and maintain a powerful, proactive communication system, resulting in
improved service level quality and faster problem resolution.

Company:  Thales Contact Solutions formerly Racal Recorders
Booth:  1315
Contact:  CJ Elias-West
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.racalrecord.com

Thales Contact Solutions (formerly Racal Recorders) is one of the
world's leading vendors of voice and data recorders and sophisticated
application software for customer contact performance management. The
extensive global customer base includes call centers, financial
institutions, emergency services, public utilities and airport
authorities the world over. The company has national headquarters in
the US, UK, Germany, Holland and France, and affiliates in
Australasia, Hong Kong and the Middle East. A network of partners
worldwide serves customers in more than 140 countries. Thales Contact
Solutions is a member of $8.1bn Thales, a global electronics group
with substantial businesses in information technology and services,
aerospace and defense.

Company:  Trango Software Canada
Booth:  624
Contact:  James Lawton
Phone:  [phone], ext 1103
E-mail:  [e-mail]
Web:  www.trangosoft.com

Trango Software Canada is a premier developer of Computer
Telephony Integration (CTI) and messaging solutions for companies
around the world. Specializing in call center technology, Trango is
dedicated to delivering 'best of breed' CTI products, software
development and integration services. Trango's suite of enterprise
products addresses the needs of any CTI environment, including
solutions for the visually impaired. The Trango enterprise suite of
products includes MessageStream, MessageBridge, and BrailleStream.
Trango also develops superior custom solutions to meet specific
customer needs.

Company:  Vertical Networks, Inc.
Booth:  465
Contact:  Denise Beardsley
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.vertical.com

Vertical Networks recently announced the first complete portfolio
of integrated call center solutions for its InstantOffice
Communications Platform (ICPs)--with two solutions: entry-level Call
Routing and Queuing (CRQ) and the applications-enabled InstantOffice
Contact Center (IOCC) by Interactive Intelligence.

With these offerings, Vertical Networks provides branch offices
and small to medium businesses with real choices for improving
customer relationships. These call center solutions give smaller
offices the functionality of a large system, without the cost and
complexity of today's call centers, typically designed for larger
enterprises. Vertical Networks is the leading provider of ICPs, and is
the first to combine voice, data, and applications into one
affordable, remotely manageable platform for smaller sites.

Company:  Voice Print International
Booth:  1022
Contact:  Gene Silvers or Sue Bell
Phone:  [phone]
E-mail:  [e-mail] or [e-mail]
or [e-mail]
Web:  www.digitalvoicelogging.com

The NEW Voice Print ProActiv! Suite includes:

ProActiv! Voice digitally records calls from unlimited channels.
Non-proprietary hardware, SQL database and Windows NT based, reliable,
easily maintained and upgradeable, fault-tolerant and user-friendly.

ProActiv! View captures electronic fax, e-mail and web
communication continuously to supplement traditional call information
for total integrity. Network friendly, lowest LAN impact, allows
highest number of concurrent recording sessions.

ProActiv! QA combines inputs from Voice and View and enables
evaluation of multi-media interactions to reconstruct the total
customer experience and the effectiveness of your sales and service
tools.

Sold and implemented separately, each seamlessly integrates with
the next.