California State Automobile Association Chooses New Authoria Manager Advisor to Support Managers and Supervisors.

Business Editors/High-Tech Writers

WALTHAM, Mass.--(BUSINESS WIRE)--March 15, 2004

Authoria, Inc., the leader in personalized, Web-based human resource communication, today announced that the California State Automobile Association (CSAA) has selected Authoria Manager Advisor(TM) as its new software solution to help managers and supervisors. (See related product announcement, "New Authoria Solution Supports Managers, Helps Drive Business Value and Facilitates Corporate Compliance", March 15, 2004.)

Authoria Manager Advisor provides all the information managers require to be effective corporate resources. In addition to maximizing corporate and employee productivity to drive business value, the system can help managers do their jobs better and ensure corporate policy compliance. It also helps HR educate, motivate and monitor managers, ensuring compliance to policy, and tracking and measuring program effectiveness. CSAA is a current Authoria customer. Its purchase of Manager Advisor significantly enhances the capabilities of the Authoria HR(TM) communications solutions already in use at CSAA.

With 4.1 million members in Northern California, Nevada and Utah, CSAA is the second-largest affiliate of the national AAA federation. The company employs more than 6,000 people who provide a wide array of services including insurance, travel, membership and auto services.

With the 2003 introduction of a "Vision and Values" program, CSAA began to review its employee communications strategy and look for tools to help connect employee performance to corporate values. CSAA employees have a responsibility to be aware of the laws, regulations and policies that affect their jobs. Employees are also expected to observe CSAA's internal policies. To that end, CSAA needs to make sure that employees are able to access the most up-to-date information in an easy-to-use format. One of the key initiatives is to revamp the "HR Policies Resource Guide for Leaders," an extensive paper-based manual managers and supervisors use as their guide for policy and procedure.

"Updating and distributing our HR Policies Resource Guide for Leaders to our more than 900 managers and supervisors has become a major issue," said Ron Poole, IT Business Development, CSAA. "Any time a policy needs to be updated, we have to distribute new pages to the entire group and ensure they review the new policy. With Authoria Manager Advisor we'll be able to do this with the touch of a button."

CSAA also saw the opportunity for integration with its recently upgraded PeopleSoft HRMS system. Poole continued, "In addition, Manager Advisor provides advantages a paper manual can never hope to match. Because Manager Advisor is integrated with our PeopleSoft HRMS, our managers won't have to guess what policies apply to which employees. The depth of personalization is a major advantage."

"CSAA has already realized many of the advantages of working with the Authoria HR solution for its employee annual enrollment," explained Ganne Howard, Authoria's vice president of customer care. "Naturally, they wished to extend those benefits to the management team. Manager Advisor helps to mitigate risk by eliminating out-of-date, disparate information and policies, helping managers to interpret this information for each individual."

Authoria Manager Advisor delivers information that is event driven, accurate and meaningful to managers, and reduces the chance of managerial misinterpretation so employees receive personalized, timely and consistent communication. Authoria Manager Advisor helps managers navigate the continuous management lifecycle of employee- and workplace-related issues and allows organizations to:

-- Save managers time with a single point of access to

information

-- Include personalized, context-sensitive information

-- Direct managers to relevant training and content

-- Provide just-in-time coaching

-- Capture analytics, trends and manager behavior

-- Track and drive manager compliance

Authoria Manager Advisor extends to managers the advantages of Authoria HR, Authoria's existing solution. Authoria Manager Advisor integrates with existing CRM, ERP, and financial management tools for a best-in-class desktop that helps educate and motivate managers, ensure compliance to policy, and track and measure program effectiveness.

About Authoria

Authoria is the world leader in personalized, Web-based human resource communication. Authoria HR is the knowledge application standard in the software industry. Over one hundred and fifty organizations worldwide rely on Authoria to dramatically improve employee communication while streamlining costs. Authoria's knowledge applications manage and communicate human resource information to millions of people at some of the world's largest companies, including Boeing, Motorola and Wells Fargo. Among Authoria's partners are industry-leaders PeopleSoft, Towers Perrin, IBM BCS and Accenture. Based in Waltham, MA, Authoria has been ranked four times by Inc. Magazine as one of America's fastest-growing private companies and has been recognized by Deloitte & Touche in the New England Fast 50 four times and the National Fast 500 three times. For more information, please visit www.authoria.com/news5.

Note to editors: Authoria, Authoria Choice, Authoria eSPD, Authoria HR, Authoria Manager Advisor, Authoria Outsourcer, Authoria HR UK Benefits, Authoria HR UK Policies and "Personalized questions. Personalized answers" are trademarks or registered trademarks of Authoria, Inc. in the United States and other countries. All other product names and references contained herein remain the service marks, trademarks or registered trademarks of their respective owners.