Calabrio Signs CDW Berbee as a Reseller.MINNEAPOLIS -- Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed CDW CDW - data warehouse Berbee as a reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. of Calabrio's workforce optimization products. CDW Berbee is a full-service integrator of unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and contact center products and a leading Cisco partner, having received global and national awards from Cisco for the past six years. They offer solutions that easily integrate a customer's existing platform and applications with Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express. CDW Berbee will now offer Calabrio Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. and Calabrio Quality Management products as part of the Cisco Unified Contact Center Enterprise solution. "We find the ease of integration with the Cisco contact center platform and desktop to be a key advantage of the Calabrio suite," said Kevin DeMers, Unified Communications solution manager of CDW Berbee. "With Calabrio, we can deliver a reliable solution that helps our customers to continuously improve the performance of their contact centers in order to support the goals of their business." "We are thrilled to have CDW Berbee join us as a reseller," said Ralph Flamini, vice president of Worldwide Channels for Calabrio. "They have built a very strong reputation in the industry for delivering innovative and technically sound unified communications and contact center solutions. Given their in-depth knowledge and experience with contact center applications and proficiency pro·fi·cien·cy n. pl. pro·fi·cien·cies The state or quality of being proficient; competence. Noun 1. proficiency - the quality of having great facility and competence with the Cisco platform, they are well tooled to deliver successful Calabrio solutions to their customers." The Calabrio suite integrates a variety of applications that increase contact center efficiency and effectiveness in key areas, such as improving the customer experience and contributing to improved revenue and profitability goals. At the same time, Calabrio makes it easier for IP-based contact center organizations to deploy, support and use the software so that they can realize results from their investment. For example, Calabrio customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance - all from a common desktop. About CDW Berbee CDW Berbee is a proven partner for IT solutions, including unified communications, security, remote managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , information worker solutions, and virtualization An umbrella term for enhancing a computer's ability to do work. Following are the ways virtualization is used. Hardware Virtualization Partitioning the computer's memory into separate and isolated "virtual machines" simulates multiple machines within one physical computer. and optimization. CDW Berbee's Enterprise Hosting Centers deliver hosted applications, co-location, and managed services to clients nationwide. CDW Berbee is a leading provider of technology for business and is among a handful of companies to achieve the highest level of partnership with our strategic partners Cisco, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , and Microsoft. CDW Berbee has offices in Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin. Additional information about CDW Berbee is available at www.berbee.com. About Calabrio, Inc. Calabrio, Inc. develops and markets a comprehensive suite of customer interaction and workforce optimization software Free and Open Source software
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