Cabletron expands worldwide customer service and support programs.ROCHESTER, N.H.--(BUSINESS WIRE)--Feb. 21, 1995--In support of its newly announced Synthesis framework for migrating customers to virtual switched internetworks, Cabletron Systems (NYSE NYSE See: New York Stock Exchange : CS) today unveiled expanded service and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for its worldwide customer base of over 70,000 customers. The expansion includes a new support facility at its Rochester, N.H. headquarters and installation of a new global call tracking system used to increase efficiency in customer support services. "The more we work on the network, the more we appreciate the Cabletron approach to servicing its customers," said Barbara Maaskant, director of computing at Emory University Emory University (ĕm`ərē), near Atlanta, Ga.; coeducational; United Methodist; chartered as Emory College 1836, opened 1837 at Oxford. It became Emory Univ. in 1915 and in 1919 moved to Atlanta. School of Public Health. "As we continue implementing ATM throughout our network, Cabletron's proven technical support makes us confident that we will successfully achieve our networking goals in a timely and cost-effective manner." "With over 1,600 employees dedicated to service and support throughout the world, Cabletron has the facilities to provide unparalleled support services to help our customers enter the age of switched virtual networks," said S. Robert Levine, Cabletron's president and chief executive officer. "We are the only vendor to provide 7x24 worldwide coverage, with free telephone support during normal business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a ." The new call tracking system allows technicians to configure customer networks instantaneously and address questions using data compiled from previous calls. The system provides more efficient call handling and overall customer service, with calls being answered and issues resolved 98.8 percent of the time on the first call. It also allows for data from the global customer database to be retrieved and shared by manufacturing, engineering and quality assurance groups to further increase a product's performance. As part of increased customer support, Cabletron also recently announced a $1.2 million investment in a fleet of LANVAN mobile tractor-trailer networking showcases for customer support and education. The company has also unveiled the Executive Express, a fleet of vehicles to educate customers about advanced technologies and how Cabletron can help them continue enhancing the investment they have made in current technologies. Headquartered in Rochester, N.H., United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Cabletron Systems employs over 4,600 people and is the worldwide modular hub A network hub that is configured by adding different modules, each supporting a topology, such as Ethernet, Token Ring, FDDI, etc. See hub. market leader(a). Cabletron is ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 certified and develops, manufactures and markets Ethernet, Token Ring, FDDI (Fiber Distributed Data Interface) Often pronounced "fiddy," it was a LAN and MAN access method that had its heyday in the mid-1990s. FDDI was an ANSI standard token passing network that transmitted 100 Mbps over optical fiber up to 10 kilometers. and ATM networking products based on its Synthesis product framework. Cabletron now directly services more than 70,000 customer sites around the globe. Cabletron's common stock is traded on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. under the symbol CS. The company reported revenue of $598.1 million and earnings of $119.2 million for the fiscal year 1994, with combined revenue for the last four quarters of $753 million. -0- (a) Source Dataquest Inc.; February, 1994. CONTACT: Cabletron Systems Darren Orzechowski, 603/337-3364 |
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