Cable & Wireless Improves Customer Service and Reduces Operating Costs with Expanded Deployment of InfoVista.PARIS Paris, in Greek mythology Paris or Alexander, in Greek mythology, son of Priam and Hecuba and brother of Hector. Because it was prophesied that he would cause the destruction of Troy, Paris was abandoned on Mt. & HERNDON, Va. -- Real-time Performance Management, Flexible Customer Reporting and Ease of Integration Meet External and Internal Customer Requirements InfoVista (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : IVTA IVTA Intravitreal Injection of Triamcinolone Acetonide - Nouveau Marche Nouveau Marche An equity market unit of the Paris Bourse that deals solely in innovative, high-growth companies. : FR0004031649), the leading service-centric performance management software company, today announced that Cable & Wireless is expanding its deployment of InfoVista to help enhance customer service while reducing operating costs operating costs npl → gastos mpl operacionales . Cable & Wireless chose InfoVista as its single performance management vendor for the support of their managed Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) services, which include IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , IP VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. and server management. Performance management is becoming a strategic initiative for service providers like Cable & Wireless whose ability to thrive in an increasingly competitive market for communications services depends on their success providing new services and better support to customers. Increasing its edge in the market, Cable & Wireless selected InfoVista's solutions over a range of options on the market based on InfoVista's service-centric approach to performance management. InfoVista was the only provider able to deliver both historical and real-time information on network performance. These critical capabilities enable Cable & Wireless to provide the reporting flexibility and visibility into network events that its customers require. In addition, it is able to speed time to market for new services, ensuring end users experience new offerings with the highest performance possible from the outset. "As a leading communications company, we continually strive to enhance the customer experience while optimizing our infrastructure to manage costs," said John Bateman, Director of Network Support Systems, Cable & Wireless. "InfoVista has the technology and creativity to help support our business in the delivery of innovative services for our customers." InfoVista's uniquely adaptive and real-time technology platform provides Cable & Wireless with new and powerful capabilities including: an advanced portal to quickly change and adapt customer reporting as required; scalability to support both IP and non-IP data and consolidate management; real-time visibility to optimize network performance; and an open architecture to integrate with existing systems and maximize use of the current infrastructure. External customers as well as operations and engineering divisions between various levels of the organization will reap the benefits of these capabilities. "In order to survive and thrive in this time of widespread and rapid convergence, top-notch organizations must take a service-centric approach to performance management while paying careful attention to the bottom line," said Julien Dahan, Senior Vice President, Europe Sales for InfoVista. "We are gratified grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. that Cable & Wireless has turned to us once more as they expand their service offering and continue to strive for the highest levels of customer satisfaction." About Cable & Wireless Cable & Wireless is one of the world's leading international communications companies. It provides voice, data and IP (Internet Protocol) services to business and residential customers, as well as services to other telecoms carriers, mobile operators and providers of content, applications and internet services. Cable & Wireless' principal operations are in the United Kingdom, continental Europe, Asia, the Caribbean, Panama and the Middle East. For more information about Cable & Wireless, go to www.cw.com. About InfoVista InfoVista is the Service-Centric Performance Management Software Company that assures the optimal delivery of business-critical IT services. Driven by a uniquely adaptive and real-time technology foundation, InfoVista solutions improve business effectiveness, reduce operating risk Operating risk The inherent or fundamental risk of a firm, without regard to financial risk. The risk that is created by operating leverage. Also called business risk. , lower cost of operations, increase agility and create competitive advantage. Eighty percent of the world's largest service providers as ranked by Fortune(R), as well as leading Global 2000 enterprises, rely on InfoVista to enhance the business value of their technology assets. Representative customers include Allstream, Banques Populaires, Banque de France Banque de France National bank of France, created in 1800 to restore confidence in the French banking system after the financial upheavals of the revolutionary period. Napoleon was one of its founding shareholders. , Broadwing Communications, Defense Information Systems Agency (DISA 1. (body) DISA - Defense Information Systems Agency. 2. (standard) DISA - Data Interchange Standards Association. ), Deloitte & Touche, Deutsche Telecom, France Telecom, Savvis Corporation, SingTel, US Cellular and Verio Inc. InfoVista stock is traded on the NASDAQ (IVTA) and the Nouveau Marche (FR0004031649). For more information about the company, please visit www.infovista.com. |
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