Cable & Wireless Deploys ViewGate's Inteligo Service Delivery Solution to Proactively Manage Customers' VPNs.

Business Editors/Hi-Tech Writers

ALEXANDRIA, Va.--(BUSINESS WIRE)--April 26, 2000

Web-Based Solution Provides Real-Time, On-Demand View of Users

Networks and Services

ViewGate Networks, a leading provider of real-time, end-to-end service management, today announced that Cable & Wireless Communications, the U.K. provider of data, IP (Internet protocol), voice and video solutions for business customers, is deploying ViewGate's Inteligo(TM) Service Delivery Solution.

Ideally suited for large, multi-WAN (wide area network) environments, Inteligo's unique, carrier-class architecture enables Cable & Wireless to proactively manage its customers' asynchronous transfer mode (ATM) and frame relay VPNs (virtual private networks) by effectively measuring quality and illuminating network users' data services.

Inteligo allows Cable & Wireless to share with its customers a real-time, on-demand view of their network and services simply and conveniently via Web browsers.

Inteligo provides detailed statistical information about a variety of performance indicators including bandwidth utilization, network congestion, availability and transmission delays, offering Cable & Wireless' customers the flexibility to cost-effectively scale their services according to the demands of their business.

"With a view to optimizing the efficiency of their VPNs, our customers were increasingly requesting that we provide them with detailed information about their networks' performance," said Neil Wilkinson, IP Applications team product manager, Cable & Wireless Communications. "ViewGate was the only vendor to offer a comprehensive, highly scalable, integrated solution that enables us to meet every aspect of our customers' requirements. ViewGate's proven success in providing large multinational carriers with an exceptional service delivery solution and the fact that they took time to develop a solution that would meet the diverse needs of our customers, were key factors in our decision to select Inteligo."

"We worked closely with Cable & Wireless to develop a hand-in-glove service delivery management solution that offers the company a key competitive advantage," said Sanders Partee, president and chief executive officer, ViewGate Networks. "Our solution offers Cable & Wireless the unique capability to establish a relationship of trust with its customers by offering them a common, Web-based view of their network and services resulting in improved efficiency, optimal performance and maximum service delivery uptime."

Inteligo is built on ViewGate's SmartGate Technology(TM), an intermediary software layer that uses specially developed data collection methods and smart algorithms to gather data from a wide range of multi-vendor information components, including IP routers, and ATM and frame relay switches.

Inteligo comprises four key applications: Inteligo Monitor, Inteligo Diag, Inteligo Reporter and Inteligo VPN Manager. Inteligo Monitor enables pro-active monitoring of exception conditions across the network, resulting in problems being fixed before the customer raises a trouble-ticket.

Inteligo Diag is a diagnostic tool typically used within a service provider's network operations center that offers service providers the tools they need for pro-active and reactive trouble-shooting of service violations end-to-end, across a mixed vendor network, right down to the virtual circuit, virtual path or IP conversation.

Inteligo Reporter is a historical service reporting system that provides convenient, Web-based access to graphical VPN performance reports at both a detailed and a summary level. It provides a high-level summary of VPN information in an easy-to-use format that allows bottenecks and exception conditions to be identified at-a-glance.

Inteligo VPN Manager illuminates service performance in real time, offering service providers a Web-based, up-to-the-minute view of the status of their customers' VPN services.

Inteligo's easy-to-deploy, out-of-the-box functionality, offers service providers a turnkey solution that can be installed quickly, without complex configuration or customization, resulting in lower recruitment and training costs.

"By deploying Inteligo we can pro-actively manage our customers' networks, decreasing the risk of network congestion as their business grows and scaling down areas where cost savings can be made," added Mr. Wilkinson.

About Cable & Wireless Communications

With customers in 70 countries, Cable & Wireless is a major global telecommunications business with revenues of approximately $13 billion in the year ended March 1999 and over 50,000 employees. Its businesses around the world offer a range of services spanning broadband data and Internet services, fixed and mobile voice, as well as interactive entertainment and information.

Cable & Wireless' priority for expansion is the fast growing market of data and IP (Internet protocol) services for business customers. Since November 1998, it has announced major investments in advanced networks in the U.S. and Europe, the restructuring of Cable & Wireless Communications in the U.K., and has acquired full control of Cable & Wireless IDC in Japan to support this strategy.

Cable & Wireless now holds a unique position in terms of global coverage and services to business customers. Website: www.cwplc.com.

About ViewGate Networks

ViewGate Networks is a leading innovator of real-time, end-to-end service management. ViewGate develops solutions that enable service providers to optimize their networks while increasing service levels to their customers.

The company's comprehensive Inteligo(TM) Service Delivery Solution software suite offers unparalleled carrier-class scalability for real-time, on-demand integrated service monitoring, diagnostics and performance reporting for multi-vendor IP, ATM and frame relay networks. ViewGate's corporate headquarters are in Alexandria, Virginia.

The company's European headquarters are located in Sevenoaks, U.K. For more information about ViewGate Networks, visit: www.viewgate.com.

Inteligo and SmartGate Technology are trademarks of ViewGate Networks Inc.