Cable/Sat Rated by Survey.
With this in mind, satellite providers Dish Network and DirecTV were rated the best pay-TV services, with the MSO InterMedia Partners a distant third. Cable providers Time Warner Cable (12.6 million subscribers) and Tele-Communications (13.1 million subs) are two of the largest MSOs in the U.S., however, they ranked 11th and 13th respectively on J.D. Powers' satisfaction index.
Following are two graphs plotted by J.D. Power and Associates. The pie chart weighs customer satisfaction among cable and satellite TV providers and the bar chart plots the customer satisfaction index scores for the individual companies.
Satellite Service Providers Dish Network 130 DirecTV 128 Cable Service Providers InterMedia 109 Cox 108 Adelphia 105 Industry Average 103 Century 102 Comcast 101 Cablevision 100 MediaOne 99 Time Warner 99 Jones 95 TCI 95 Charter 91 Narcus 95 Falcon 83 Reception Quality 8% Equipment & Service Capabilities 9% Customer Service 12% Image/Credibility/ Billing 16% Program Offerings 27% Cost of Service 28%
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|Title Annotation:||J.D. Power and Associates research|
|Publication:||Video Age International|
|Article Type:||Brief Article|
|Date:||Nov 1, 1999|
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