Cable/Sat Rated by Survey.
According to according to
1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. the J.D. Power and Associates 1999 Cable/ Satellite TV Customer Satisfaction Study, cost of pay-TV services and actual program offerings were the two most important factors in deciding customer satisfaction. Quality reception and service capabilities were the least important factors.
With this in mind, satellite providers Dish Network See DBS. and DirecTV were rated the best pay-TV services, with the MSO (1) (Multiple System Operator) Typically refers to a cable TV organization that owns more than one cable system, but it may refer to an operator of only one system. InterMedia Intermedia - A hypertext system developed by a research group at IRIS (Brown University). Partners a distant third. Cable providers Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. (12.6 million subscribers) and Tele-Communications (13.1 million subs) are two of the largest MSOs in the U.S., however, they ranked 11th and 13th respectively on J.D. Powers' satisfaction index.
Following are two graphs plotted by J.D. Power and Associates. The pie chart A graphical representation of information in which each unit of data is represented as a pie-shaped piece of a circle. See business graphics. weighs customer satisfaction among cable and satellite TV providers and the bar chart plots the customer satisfaction index scores for the individual companies.
Satellite Service Providers Dish Network 130 DirecTV 128 Cable Service Providers InterMedia 109 Cox 108 Adelphia 105 Industry Average 103 Century 102 Comcast 101 Cablevision 100 MediaOne 99 Time Warner 99 Jones 95 TCI 95 Charter 91 Narcus 95 Falcon 83 Reception Quality 8% Equipment & Service Capabilities 9% Customer Service 12% Image/Credibility/ Billing 16% Program Offerings 27% Cost of Service 28%