CYGCOM Supporting the Microsoft Speech Server Platform as a Microsoft OEM with SpeechWatch Monitoring and Alarming Console and eSupport Offering.PHOENIX and TORONTO -- CYGCOM today announced its new status as a Microsoft(R) Platinum OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and for the Microsoft Speech Server The Microsoft Speech Server is a product from Microsoft designed to allow the authoring and deployment of IVR applications incorporating Speech Recognition, Speech Synthesis and DTMF. . Through CYGCOM, channel partners can now acquire pre-configured and fully integrated, Microsoft Speech Server based system on an industry standard open computing platform - UNYCOM(TM). CYGCOM & Microsoft will promote the Microsoft Speech Server based UNYCOM systems providing the channel with a knowledgeable source for system assembly, field services, channel support, and on-site maintenance through CYGCOM's systems integration facilities in Phoenix and Toronto. CYGCOM has taken the complexity out of the systems integration and provided channel customers with a new ease of procurement. In addition, CYGCOM also announced the availability of SpeechWatch(TM) as a Monitoring & Alarming agent for the Microsoft Speech Server environment. The SpeechWatch(TM) Console monitors utility computing and Intel telephony resources within the Speech Server computing network using industry standards - Simple Network Management Protocol (SNMP (Simple Network Management Protocol) A widely used network monitoring and control protocol. Data are passed from SNMP agents, which are hardware and/or software processes reporting activity in each network device (hub, router, bridge, etc. ), the Intelligent Platform Management Interface The Intelligent Platform Management Interface (IPMI) specification defines a set of common interfaces to computer hardware and firmware which system administrators can use to monitor system health and manage the system. Several dozen companies support IPMI. (IPMI (Intelligent Platform Management Interface) A protocol for monitoring server hardware for temperature, voltage, chassis intrusion, etc. Introduced in 1998 by Intel, HP, NEC and Dell, IPMI defines a standard set of messages for the characteristics of hardware ) and the Windows Management Instrumentation Windows Management Instrumentation (WMI) is a set of extensions to the Windows Driver Model that provides an operating system interface through which instrumented components provide information and notification. (WMI (Windows Management Instrumentation) A programming interface (API) in Windows that allows system and network devices to be configured and managed. WMI is based on WBEM, which stores all definitions in a CIM database. ) - including the condition and performance of web servers, CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. servers, SQL servers and other Microsoft Speech Server dependent systems. By delivering unified granular control capabilities through standard management interfaces, SpeechWatch(TM) eases the integration of mainstream speech solutions into the enterprise data center and SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. IT infrastructures. "The SpeechWatch(TM) Console, powered by UXComm, brings significant value add to the Microsoft Speech Server channel partners and customers by lowering the post installation cost for supporting an aggregated platform like the Speech Server through the immediate identification of system status regardless of the original equipment manufacturer. We have taken technical parameters and turned them into colors and provided the IT manager with a system-wide web console to visually drill down on system status," comments Jeff Valliant, CYGCOM's President & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Our goal is to make Speech Server support easy and inexpensive while increasing system up time and performance. SpeechWatch(TM) is not an application; it's our first step in a series of support offerings included on Intel's servers aimed at automating support and maintenance for the Microsoft Speech Server." A free SpeechWatch(TM) evaluation can be obtained through the CYGCOM website. "By providing an integrated Microsoft Speech Server based system and other value added offerings like SpeechWatch and eSupport, CYGCOM has added to the Microsoft value proposition of significantly reducing the cost and complexity of developing and deploying speech applications," comments Piyush Dogra, Director, Business Development and Strategic Alliances, Microsoft. "We welcome CYGCOM as a new Microsoft Platinum OEM." About CYGCOM Integrated Technologies Inc. Founded in 1994, CYGCOM is a leading Microsoft Speech Distribution Partner, Microsoft OEM and an authorized Value Added Distributor of Intel products. CYGCOM distributes speech and telephony products from the industry's most reputable software and hardware manufacturers. CYGCOM offers solutions that are complete, scalable, and capable of running mission-critical enterprise voice communications applications. Through it's US and Canadian facilities, CYGCOM provides products, consulting, on-site implementation and technical support, eSupport, support desk, helpdesk, systems integrations, education and marketing services for channel customers. CYGCOM sales staff has application expertise and can review the merits of different hardware and software products for CT and IP based voice communication solutions. CYGCOM's technical services are trained in the complexities of CO, PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , and IP integration and provide a solutions based support service on a 24/7 basis. For more information, please visit www.cygcom.com. |
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