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CUSTOMS TO UNVEIL NEW APPROACH TO WORKING WITH THE INTERNATIONAL TRADE COMMUNITY

 CUSTOMS TO UNVEIL NEW APPROACH TO WORKING
 WITH THE INTERNATIONAL TRADE COMMUNITY
 On Thursday, April 16, Carlton Brainard, director, Office of Trade Operations for the U.S. Customs Service, Washington, D.C., will visit Champlain, N.Y., to dedicate new Entry Specialist Teams (ESTs). The ESTs are a new concept in the way the U.S. Customs Service does business with the international trade community. The goal of ESTs is to significantly improve service to the trade community through increased trade interaction, streamlined regulatory and compliance processing, and uniformity.
 Joining Brainard at the ribbon-cutting ceremony will be U.S. Customs Northeast Regional Director of Commercial Operations Elaine K. Kwiecien, Boston, and District Director William D. Dietzel of the Ogdensburg office, along with invited guests from the Clinton County business community.
 Details of the dedication are as follows:
 WHAT: Ribbon-Cutting Ceremony for ESTs
 WHEN: Thursday, April 16, 1992 at 10 a.m.
 WHERE: U.S. Customs Office
 Cargo Center
 Champlain, NY
 Photographers and other members of the media are cordially invited to the ceremony. Brainard and other Customs officials will be available for interviews.
 ENTRY SPECIALIST TEAMS (EST) FACT SHEET
 Customs Entry Specialist Teams (EST) are the organization of the Customs workforce to better address the needs of Customs clients (the international trade community). The ESTs change the traditional organization of Customs from detached internal entry units where one person or office handles a specific task for all members of the trade community, to workforce teams that handle the full range of entry requirements for specific trade community clients (customhouse brokers and importers). In this way, the ESTs handle virtually all their clients' questions and entry paperwork, from "cradle to grave."
 Based on pilot tests in New York City and Los Angeles, the ESTs in Champlain will provide the trade community with improved services. Problems will be resolved quicker because clients will be able to contact their ESTs for assistance instead of making numerous calls to various Customs units to determine the status of entry filings. Entry processing will be faster because ESTs will perform the full range of entry processing, minimizing "paper shuffling" between different units. Error reduction will be achieved through improved communications between ESTs and their clients. Moreover, the establishment of ESTs is the foundation for Customs' future introduction of the Business Service Center (BSC).
 A key objective in Customs Five-Year Plan is to significantly improve services to the international trade community through increased trade interaction, improved information dissemination, streamlined processing and uniformity. To meet that goal, Customs is creating the BSC. When introduced, in addition to the EST benefits, the BSC will provide the trade community with automated systems help and liaison with other government agencies. The BSC will also place Customs in a position to operate in a fully electronic, paperless environment.
 CONTACT: Patrick O'Malley, 617-565-6215; or Rodney Ralston, 518-298-8347, of the U.S. Customs Service.
 -0- 4/15/92


PB -- NE007 -- 8561 04/15/92 09:56 EDT
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Publication:PR Newswire
Date:Apr 15, 1992
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