CUSTOMER SUCCESS: BMC Software Drives Improved IT Efficiency and Responsiveness at Sony Pictures Entertainment.HOUSTON -- Famous for the computer wizardry wiz·ard·ry
n. pl. wiz·ard·ries
1. The art, skill, or practice of a wizard; sorcery.
a. A power or effect that appears magical by its capacity to transform: behind many Hollywood blockbuster films, Sony Pictures Entertainment also focuses tightly on driving IT's business impact. To meet its ever-escalating demands for business support, Sony Pictures' IT organization selected BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. [NYSE NYSE
See: New York Stock Exchange :BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. ] to consolidate service desk operations across the company.
"BMC Software enables us to integrate our people, processes, and technology into a well-designed system that improves the quality and cost effectiveness of the IT services we provide throughout the organization," said Michelle Veo, executive director of enterprise systems at Sony Pictures.
Sony Pictures successfully consolidated its service desk operations by deploying BMC Remedy IT Service Management - a cornerstone of BMC's Business Service Management (BSM BSM Business Service Management
BSM Basic Security Module
BSM Best Stations Memory (Pioneer car stereos)
BSM Business Systems Modernization
BSM Bronze Star Medal
BSM Black Student Movement
BSM Benilde-St. ) platform. In the wake of that implementation, the company's IT organization moved rapidly to improve its responsiveness to incidents and globalize glob·al·ize
tr.v. glob·al·ized, glob·al·iz·ing, glob·al·iz·es
To make global or worldwide in scope or application.
glob its Service Desk function. These accomplishments have helped Sony Pictures curtail cur·tail
tr.v. cur·tailed, cur·tail·ing, cur·tails
To cut short or reduce. See Synonyms at shorten.
[Middle English curtailen, to restrict IT service costs and successfully achieve their overall ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). (IT Infrastructure Library) initiative.
"Sony Pictures Entertainment recognized IT's growing complexity and cost, as well as how these trends might impact their ability to meet the needs of the business," said Dev Ittycheria, president of BMC's Enterprise Service Management business unit. "Working with BMC, Sony Pictures' IT organization has established a repeatable, effective, and efficient operational approach that maximizes business value and controls costs."
SPE's global operations Global Operations is a first-person shooter computer game developed by Barking Dog Studios and published by both Crave Entertainment and Electronic Arts. It was released in March of 2002, following its public multiplayer beta version which contained only the Quebec map. encompass motion picture, television, home video, studio, entertainment technology, and film distribution spanning more than 130 countries worldwide.
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster, and stronger. That's why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended December 31, 2008, BMC revenue was approximately $1.86 billion. Visit www.bmc.com for more information.
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