CTT's iceCube based on NMS Communications hardware.Computer Talk Technology (CTT CTT Correios (Portuguese Postal Service) CTT Certified Technical Trainer CTT Charity Technology Trust CTT Cholesterol Treatment Trialists' (collaboration) CTT Common Task Training ), a provider of enterprise communications solutions, has announced that the latest version of its all-in-one solution, iceCube, will be based on hardware from NMS See NetWare Management System. Communications. NMS' offerings are based on open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced and engineered to provide a seamless path for migration to IP networking. NMS future-proofs investments by supporting both switched and packet networks on the same hardware platform. NMS said its technology is easy to deploy, integrates with any legacy environment and utilizes a common development platform across hardware, operating system and network. CTT said iceCube is a flexible, scalable contact solution that manages multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple communication, allowing contact centers to focus on customer care. NMS' scalable and flexible platform provides CTT with the ability to support 400 agents, iceCube provides speech self-service through Voice I/O (Input/Output) The transfer of data between the CPU and a peripheral device. Every transfer is an output from one device and an input to another. See PC input/output. I/O - Input/Output (speech recognition, digitized prompts and text-to-speech) in a single-box solution. iceCube's point-and-click workflow tools let users design and implement workflows and scripts without the additional costs or delays of vendor intervention. www.computer-talk.com [ILLUSTRATION OMITTED] |
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