CTIA `99: HP Lowers the Cost of CDMA Mobile-phone Support.NEW ORLEANS--(BUSINESS WIRE)--Feb. 8, 1999-- Software Enables Point-of-service Testing at Retail Stores for Improved Customer Service and Fewer "No Trouble Found" Phone Returns To help mobile-phone retailers and service providers minimize the cost of returned phones, Hewlett-Packard Company today introduces point-of-service-test (PoST) software that enables quick and easy verification of the performance of CDMA (Code Division Multiple Access) A method for transmitting simultaneous signals over a shared portion of the spectrum. The foremost application of CDMA is the digital cellular phone technology from QUALCOMM that operates in the 800 MHz band and 1.9 GHz PCS band. dual-mode mobile phones. The announcement was made here at the Cellular Telecommunications Industry Association's (CTIA (1) See CompTIA. (2) (Cellular Telecommunications & Internet Association, Washington, DC, www.ctia.org, www.wow-com.com) A membership organization founded in 1984 that is involved with regulatory and public affairs issues in the wireless industry. ) annual conference and convention. The PC-based HP E8290A PoST software for the HP 8924C and 8924E mobile-station test sets automates the testing of CDMA, AMPS and NAMPS NAMPS Narrowband Advanced Mobile Phone Service NAMPS Night-Attack Mission Planning System NAMPS Navy Manpower Programming System NAMPS Narrowband Analog Mobile Phone Service mobile phones. Tests can be run easily with just a few mouse clicks, allowing sales clerks sales clerk n (US) → dependiente/a m/f sales clerk n (US) → commesso/a and other non-technical personnel to perform testing at the point of sale. "Using the PoST software and a Windows(R)-based PC, any test operator can determine instantly if a customer's CDMA phone is faulty," said Jim Rundle, general manager of HP's Spokane (Wash.) Division. Through on-the-spot testing, retailers and service providers can respond more quickly to customer problems. They also can cut costs by handing out fewer replacement phones to customers and by reducing the number of "no trouble found" phones sent back to manufacturers for repair. In addition, the combination of the HP E8290A PoST software and the HP 8924 mobile-station test set is a practical test solution for service providers' mobile-quality and repair groups, and for mobile-phone manufacturers' local service centers, repair depots and verification labs. Two Operating Modes The PoST software offers two modes of operation to ensure ease of use for non-technical operators while providing access to a comprehensive, flexible set of measurement capabilities. In operational mode, test operators with minimal training can make fast, accurate measurements of CDMA phones. They enter customer data on a PC screen, select the preconfigured Set up ahead of time. It implies that the device or software application has been modified to suit the customer or situation. See ghosting server. test for the specified model of phone and click an on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. button to run the test. Help menus with diagrams provide instructions for connecting the mobile phone to the test set. Upon completion of the test, the software displays a pass or fail message and offers the option of printing a summary or detailed report of the test results. In the software's password-protected developmental mode, technical users can access the software's full set of capabilities to create tests for different models of CDMA phones. Test configurations, test plans, test specifications and measurement parameters all can be set up and customized with ease. Data Analysis The detailed and accurate performance data provided by the PoST software can be saved in popular PC database and spreadsheet formats for use in trend-analysis and customer-care applications. For example, a service provider can collect the test results from each of its retail stores. Periodically, the data files can be merged and analyzed by a quality or repair group within the service provider's organization to identify any recurring problems with the CDMA mobile phones. U.S. Pricing and Availability The HP E8290A PoST software is available now for $4,500, or for $2,500 when purchased as Opt. 001 with an HP 8924C or 8924E CDMA mobile-station test set. The HP PoST software runs on PCs with Windows 95 or Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. (R) 4.0 operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. . About HP Hewlett-Packard Company is a leading global provider of computing, Internet and Intranet solutions, services, communications products and measurement solutions, all of which are recognized for excellence in quality and support. HP has 124,600 employees and had revenue of $47.1 billion in its 1998 fiscal year. Information about HP, its products and the company's Year 2000 program can be found on the World Wide Web at http://www.hp.com. Windows and Windows NT are U.S. registered trademarks of Microsoft Corp. 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