CTI2 Launches InTouch Messaging Platform for Service Providers.Business Editors/High-Tech Writers 3GSM World Congress 2003 CANNES, France and SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Feb. 17, 2003 New product supports multiple enhanced services -- from enhanced voicemail to unified multi-media communications -- on a single platform CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Squared (CTI2), a leading developer of communications and messaging solutions for wireless and wire line service providers, announced the availability of InTouch. This messaging platform meets the needs of service providers for flexible messaging offerings and provides a smooth upgrade path from legacy voicemail platforms to next generation IP-based platforms. InTouch enables service providers to deploy multiple enhanced services in a modular fashion to targeted groups of customers using a single platform. The product's modular design In the context of systems engineering, modular design — or "modularity in design" — is an approach aiming to subdivide a system into smaller parts (modules) that can be independently created and then used in different systems to drive multiple functionalities. and open architecture enable service providers to shake off restrictions of legacy systems, reduce reliance on multiple application vendors, improve time-to-market and profitability by deploying services with proven business models, and lower the total cost of ownership. "One of the major benefits of CTI2's InTouch platform is that it represents a next generation solution with IP capabilities, from which migration to unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and support for additional enhanced services can be offered incrementally," said Ronald Gruia, program leader for Enterprise Communications Solutions at Frost & Sullivan. With InTouch, CTI2 has unbundled its unified communications offering into separate applications. These applications are easier to sell by the service provider, easier to understand and use by their subscribers, leverage previous infrastructure investments, and provide a faster Return on Investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ). For example, one of the unbundled applications included with InTouch is Voicemail-PLUS. It is a small step from legacy voicemail into the world of IP enhanced services providing carriers a competitive edge. Voicemail-PLUS smoothly replaces any legacy voicemail platform, but offers additional benefits to users such as: visual access to voicemails via Web, WAP (1) (Wireless Access Point) See access point. (2) (Wireless Application Protocol) A standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages. , MMS (Multimedia Messaging Service) An enhanced transmission service that enables graphics, video clips and sound files to be transmitted via cellphones. Developed as part of the 3GPP project, MMS phones are generally backward compatible with SMS and EMS. , or 2.5/3G enabled phones with J2ME (Java 2 Platform, Micro Edition) A version of Java 2 for cellphones, PDAs and consumer appliances. J2ME uses the K Virtual Machine (KVM), a specialized Java interpreter for devices with limited memory. clients, PDAs, as well as enhanced call management and message notification capabilities. "One size does not fit all," claimed Boaz Gruener, vice president of marketing and product management of CTI2. "Our customers want services that will increase their ARPU (Average Revenue Per User) A calculation often used to determine the overall value of an application. It is also used to rate particular customers, especially in the wireless space, by comparing someone's account to the overall average. (revenue per user) while decreasing their operations costs and investments. With InTouch, service providers are able to pick-and-choose the services that make sense to their business situation and user needs. The modularity of our product will lower their risk, and the variety of services will give them and their users an unmatched selection of features -- all available on one platform." InTouch InTouch is an IP-based messaging platform that includes a suite of enhanced services applications. The platform is standards-based and stores email, voicemail, fax, SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. and multi-media messages in a single mailbox. InTouch integrates with any message store, including Critical Path, Openwave, Mirapoint, MS Exchange, and others. It also interoperates with any cellular, fixed-line, IP, and Cable network, and integrates with billing and operations and support systems (OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. ). Service providers can pick-and-choose from a variety of messaging solutions available with the InTouch platform to create unique service packages targeted at specific classes of customers, such as business, residential, and mobile. Applications include:
-- OPEN-Voicemail An IP-based alternative to legacy systems
-- Voicemail-PLUS Next Generation Voicemail with visual
access and revenue generation features
-- Email-Plus An upgrade to existing email service,
providing a package of applications and
enhanced user interfaces for mobile access
-- Virtual-Fax Provides a virtual fax number and desktop
fax services
-- Unified Communications One mailbox for all message types together
with ubiquitous, real-time access -
anywhere anytime
-- Multi-Media Messaging Integrated multi-media MMS messaging,
voice, text picture, and video as an
extension of email and mobile messaging.
In addition, InTouch applications include Message Delivery and Notification service, Find Me - Follow Me and Single Number Reach, Mobile Mail and a variety of customized services. InTouch also makes it possible for service providers to offer hosted services to corporate customers using the same platform. Services include unified communications and voicemail; fax services, as well as email and calendar services. New Website Supports InTouch CTI2 has re-launched its website to provide up-to-date information about InTouch. The new site can be found at: www.CTI2.com. For more information about InTouch, contact CTI2 in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. at 1-800-257-0666 and in Europe at +972-9-960-5200. About CTI2 CTI2 develops and markets open, standards-based, enhanced messaging and communications platforms deployed worldwide by service providers and enterprises. For service providers, CTI2's InTouch(TM) communication and messaging platform provides a unique telco-grade solution that enables rapid deployment of customized suites of the value added Value Added The enhancement a company gives its product or service before offering the product to customers. Notes: This can either increase the products price or value. messaging services that end users desire. CTI2's W.W.Office(TM) enterprise platform enables businesses to enhance their employees' productivity and improve customer service while reducing the cost of ownership. As a market leader, CTI2's platforms fully integrate data and voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. services over Internet and Intranet, PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. , cellular, cable and enterprise networks. CTI2 partners with industry-leading companies to provide integration, service, and support around the world. CTI2, the CTI2 logo, InTouch, W.W.Office, OPENVoicemail, VoicemailPLUS, and EmailPLUS are trademarks of CTI Squared Ltd. All other trademarks are property of their respective owners. |
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