CTI Group announces hosted VoIP call recording solution.CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Group has released SmartRecord IP, a Web-based call recording solution designed to enable service providers to deliver an improved contact center solution as well as facilitate legal and regulatory recording scenarios, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the company. As contact centers become increasingly distributed and begin to leverage the benefits of hosted VoIP services, CTI Group's SmartRecord IP will help them drive efficiency, automation and distributed workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. into their communications infrastructure. CTI Group's hosted call recording service enables service providers to offer this mission-critical feature to their customers as an enhanced service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; ; the customer does not have to tie up precious capital in hardware or software, further eliminating risk of technology that becomes obsolete. www.ctigroup.com |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion