CTI Group Introduces the First Hosted Patent Pending VoIP Call Recording Solution; The First Completely Outsourced Service That Requires No Equipment on the Customers Premise.INDIANAPOLIS -- CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Group, a global provider of online billing, self-care and communication management solutions, announces the release of SmartRecord IP, a Web-based call recording solution that enables service providers to deliver a superior contact center solution as well as facilitate legal and regulatory recording scenarios. The hosted VoIP services market is a rapidly growing market for service providers. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. industry analyst InfoTech, the hosted IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. market is estimated to grow from $310 million in 2005 to almost $6 billion by the end of this decade; equating to an 80 percent compounded annual growth rate. CTI Group's SmartRecord IP helps service providers ride the rapid growth of the hosted IP PBX (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN. market. As contact centers become increasingly distributed and begin to leverage the benefits of hosted VoIP services, CTI Group's SmartRecord IP will help them drive efficiency, automation and distributed workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. into their communications infrastructure. CTI Group's hosted call recording service enables service providers to offer this mission critical feature to their customers as an enhanced service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; ; the customer does not have to tie up precious capital in hardware or software, further eliminating risk of technology that becomes obsolete. "SmartRecord IP introduces a new ability to enable federal and governmental compliance by service providers with pending VoIP legislation, while still facilitating the essential needs of vertical markets such as contact centers," said Sid Rao, chief technologist of CTI Group. For more information about SmartRecord IP or CTI Group's additional products, visit www.ctigroup.com or call 1-317-262-2223. About CTI Group CTI is a global provider of online billing, self-care, and communications management Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an solutions. We serve over 50 percent of Fortune 500 enterprises and have operations in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Europe, Middle East, and Africa. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement This release may contain "forward-looking" statements. Examples of forward looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc the future; and (e) any statements using the words "could", "should", "anticipate", "expect", "may", "project", "intend", "will" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. In addition to information provided elsewhere in this document, shareholders should consider the following: the risk that CTI Group will not be able to attract and retain customers to purchase its products, the risk that CTI Group will not be able to commercialize and market products; results of research and development; technological advances by third parties; competition; history of operating losses; dependence upon key personnel and general economic and business conditions. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-KSB for its most recent fiscal year ended December 31, 2006. |
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