CTI: Jump-Starting the Market!RARITAN, N.J.--(BUSINESS WIRE)--April 6, 1999--With less than 10 percent of call centers implementing CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , market growth for this exciting industry has been slower than many had hoped. Some competitors have even reported a drop in CTI sales! One thing is clear: The computer telephony market is changing. New competitors, different products and services, along with pressing new issues are demanding attention, resources and, ultimately, resolution. As such, the industry and many participants have been exposed to major shifts, and, in some cases, even dislocations. On June 8 and 9, 1999, The PELORUS pe·lo·rus n. pl. pe·lo·rus·es A fixed compass card on which bearings relative to a ship's heading are taken. [Origin unknown.] Group will convene an urgent gathering of CTI product planners and marketing executives. Entitled "CTI: Jump-Starting The Market", the exclusive event will be hosted at the historic Mark Hopkins Inter-Continental Hotel in San Francisco, CA. Highlighted speakers include: Blair Pleasant, The PELORUS Group; Sheila McGee-Smith, The PELORUS Group; Al Fross, The PELORUS Group; Greg Borton, Primary Matters; Jim Burton, CT Link; Alex Grey, Lucent Technologies; Bernard Gutnick, Aspect; Pat Howard, SoundLogic; John Morrell, Active Software; Ben Tang, Baypoint Innovations; Lou Volpe, Geotel; Jody Wacker Wacker may refer to:
Among the issues to be addressed: -- How will CTI evolve from computer telephony integration Computer Telephony Integration - Computer Telephone Integration into contact-technology-integration, melding different communications media and technologies? -- CTI and Call Centers - Is the voice of the user being heard? What new capabilities do users really want? How do those expectations vary by segment? -- Companies are being forced to balance the multiple roles of supplier, partner and competitor. How will the varying forces of "co-opetition" influence key players? -- What are the relevant issues and how do the hard-dollar prospects stack up? -- What part will CTI assume in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. arena? -- What does The PELORUS Group foresee happening over the next five years for the different market segments and both the entrenched en·trench also in·trench v. en·trenched, en·trench·ing, en·trench·es v.tr. 1. To provide with a trench, especially for the purpose of fortifying or defending. 2. and new competitors now vying for a larger market share? Market growth and drivers...issues, trends and forecasts...all seared sear 1 v. seared, sear·ing, sears v.tr. 1. To char, scorch, or burn the surface of with or as if with a hot instrument. See Synonyms at burn1. 2. together into one cohesive and understandable whole. This is not a trade show. It is a special event designed specifically to generate hands-on solutions to the more difficult questions confronting industry participants. Only this conference offers data tailored solely for vendors and carriers...To help those players compete more effectively in the CTI market today, and tomorrow. |
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