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CST Inks Deal With Cendant Corporation, Contract Calls For Future Purchases of CST Product Line; Cendant's First use of CST will be at Resort Condominiums International, LLC.


ATLANTA--(BUSINESS WIRE)-- April 13, 1998--Atlanta-based CST CST
abbr.
1. Central Standard Time

2. convulsive shock treatment


CST Central Standard Time

Noun 1.
 Inc. today announced it has signed an agreement with Cendant Corporation to offer preferred pricing of CST products to Cendant companies and clients. CST offers its Jacada product family that automates the generation of graphical thin clients in Java, Visual Basic or Windows for host applications running on mainframe and AS/400 platforms.

Cendant Corporation (the result of the recent merger of HFS (Hierarchical File System) The file system used in the Macintosh. The first version, known as "Mac OS Standard," was introduced in 1985. HFS+, an enhanced version, came out in 1998 in preparation for the upcoming Mac OS X operating system.  Incorporated and CUC International CUC (Comp-U-Card) International Inc., a huge membership-based consumer services conglomerate with travel, shopping, auto, dining, home improvement and financial services offered to more than 60 million customers worldwide based out of Stamford, Connecticut and headed by Kirk  Inc.) is the leading provider of consumer and business services worldwide. With revenues of $5.3 billion, Cendant operates well-known brands such as Avis, Days Inn, Resort Condominiums International Resort Condominiums International (RCI) is a subsidiary of the firm Wyndham Worldwide (previously Cendant).

Founded in 1974, RCI has grown to become one of the larger brokers of timeshare trades.
, LLC (Logical Link Control) See "LANs" under data link protocol.

LLC - Logical Link Control
. (RCI RCI Royal Caribbean International
RCI Radio Canada International
RCI Rehabilitation Council of India
RCI Residential Communities Initiative
RCI Roof Consultants Institute
RCI Remote Control Interface
RCI Residential, Commercial, Industrial
), Ramada ra·ma·da  
n. Southwestern U.S.
1.
a. An open or semienclosed shelter roofed with brush or branches, designed especially to provide shade.

b. An open porch or breezeway.

2.
, Coldwell Banker, CENTURY 21 as well as membership services and direct marketing to consumers in shopping, travel, dining, local merchant discounts, auto and home buying and many other services.

The first implementation of CST technology will be at RCI, the world's largest provider of resort condominium vacations. As a leader in the timesharing industry, RCI sends more than six million travelers to vacation destinations each year. RCI has 41 offices in 30 countries throughout the world.

CST technology will first be deployed at RCI's Indianapolis call center where 800 vacation counselors provide service to North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere.  RCI members. In 1998, RCI plans to upgrade its Indianapolis call center facilities, replacing its host terminals with Pentium PCs. While the data for the call center application will continue to reside on an IBM mainframe IBM mainframes, though perceived as synonymous with mainframe computers in general due to their marketshare, are now technically and specifically IBM's line of business computers that can all trace their design evolution to the IBM System/360. , the new desktop technology will permit RCI to replace its green screen application with a new graphical user interface graphical user interface (GUI)

Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to
.

During the selection process, RCI completed rigorous testing of the CST technology to determine the Return on Investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) for using graphical access to its call center application. "Call length remained the same, but training-related costs were reduced approximately 25 percent." said Brad Dettmer, Director, Information Technology, RCI. "Using a graphical environment, call center operators showed that they could more easily adapt to new products and service offerings," he said.

The benefits at RCI were achieved with a graphical environment that simplified screens and eliminated the use of non-descriptive coding. "Not only did our new employees benefit from the graphical environment, call productivity was maintained among our long-term employees as well," Dettmer said. Full deployment of the graphical environment to the Indianapolis call center is scheduled for late spring, 1998.

"RCI's decision to apply graphical access to call center applications is an important signal to all call center operations that are considering whether or not to modernize their mainframe and midrange green screen applications," said David Holmes, Vice President, Marketing, CST Inc.

About Cendant

Cendant is the world's premier provider of consumer and business services. With a market capitalization Market Capitalization

A measure of a public company's size. Market capitalization is the total dollar value of all outstanding shares. It's calculated by multiplying the number of shares times the current market price. This term is often referred to as market cap.
 of approximately $33 billion, it ranks among the 100 largest U.S. corporations. Cendant operates in three principal segments: Membership, Travel and Real Estate Services. In Membership Services, Cendant provides access to travel, shopping, auto, dining, and other services through more than 66.5 million memberships worldwide. Cendant is also a pioneer and global leader in electronic commerce with over 700,000 members of its interactive services. In Travel Services, Cendant is the leading franchisor of hotels and rental car agencies worldwide, the premier provider of vacation exchange services and the second largest fleet management company. In Real Estate Services, Cendant is the world's premier franchisor of residential real estate brokerage offices, a major provider of mortgage services to consumers and a global leader in corporate employee relocation. Headquartered in Stamford, CT and Parsippany, NJ, Cendant has approximately 35,000 employees, operates in over 100 countries and makes approximately 100 million customer contacts annually.

About RCI

RCI, a wholly-owned subsidiary of Cendant Corporation (NYSE NYSE

See: New York Stock Exchange
:CD), is the world's largest provider of resort condominium vacations. The company's primary business is transacting vacation exchanges - the trade of resort timeshare accommodations for like accommodations at other resort locations. With more than 3,200 contracted resorts in 89 countries, RCI serves seven of every 10 timeshare developments worldwide. More than 2.3 million timeshare owners from 211 countries are RCI members.

Eight of every 10 vacation exchanges are confirmed through RCI each year. In 1996, RCI confirmed nearly 1.7 million timeshare exchanges, sending more than 6 million people on vacation. RCI has more than 4,000 employees in 41 offices and 40 countries.

About CST

Founded in 1990, Atlanta-based CST Inc. provides quality products and services for automating the generation of graphical clients for host-based applications. CST offers its Jacada family of products to automate the generation of desktop graphical clients for host applications running on mainframe and AS/400 platforms. The customer has the option to generate the graphical client in either 100 percent Java, Windows or fully functional Visual Basic. The Jacada family utilizes the power of the CST KnowledgeBase, the industry's only AI-based engine that automates the analysis and conversion of host application interfaces (3270 and 5250) and the generation and maintenance of feature-rich graphical clients. The CST KnowledgeBase is comprised of more than 700 rules-based pattern definitions with associated graphical control representations. Many of the world's largest application software companies are currently using the CST KnowledgeBase to enable their customers greater desktop access to mainframe and AS/400 applications. Applications using the CST KnowledgeBase range from manufacturing enterprise resource planning See ERP.

(application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses.
 and call center applications to sales management and healthcare information systems. CST Inc. can be reached by visiting its homepage on the worldwide web (www.cst.com) or at 1-800-773-9574.

CONTACT: NEI NEI National Eye Institute (NIH)
NEI Nuclear Energy Institute
NEI National Emission Inventory
NEI Not Enough Information
NEI Netherlands East Indies
NEI Nuevos Estados Independientes
 Communications, Inc.,

Carl Nelson, 781-239-2949

cgn@neicommunications.com

or

Rob Lancaster, 781-239-2949

rhl@neicommunications.com
COPYRIGHT 1998 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1998, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Apr 13, 1998
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