CSR Rinker staffers earn concrete masonry certification.WEST PALM BEACH, Fla.--(BUSINESS WIRE)--Aug. 19, 1996--Seven CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. Rinker employees have successfully completed a technical sales training program conducted jointly by the National Concrete Masonry Association (NCMA NCMA National Contract Management Association NCMA National Center for Missing Adults NCMA National Concrete Masonry Association NCMA National Childminding Association NCMA North Carolina Museum of Art NCMA National Catalog Managers Association ) and the Construction Specifications Institute The Construction Specifications Institute (CSI) is an organization that maintains and advances the standardization of construction language as pertains to building specifications. (CSI CSI Crime Scene Investigator CSI CompuServe, Inc. CSI Commodity Systems, Inc. CSI Commodity Systems Inc. (Boca Raton, FL) CSI Crime Scene Investigation (CBS TV show) CSI Christian Schools International ). Each received certification as a consultant of concrete masonry and as a documents technologist. The recipients include Frank Salters, general manager north/gypsum division; Don Beers, structural engineer/environmental services; Tony DePietro, senior sales representative, Daytona; Daryl Gorenflo, manager of architectural sales and services; Jamie Hustey, senior architectural representative, Palm Beach and Ft. Lauderdale; Steve Rissi, architectural representative, Tampa Bay Tampa Bay, inlet of the Gulf of Mexico, 25 mi (40 km) long and 7 to 12 mi (11.3–19 km) wide, W Fla., separated from the Gulf by numerous small islands; it receives the Hillsborough River. St. ; and Mike Sargent, sales representative, Ft. Lauderdale. To earn certification, students must pass two intensive, one-week courses that teach them to read and interpret the technical specifications of architectural plans and blueprints. The courses also cover technical issues regarding concrete masonry design and construction, CSI MasterFormat software and a variety of construction documents. All students are required to pass a written examination upon completion of the course work. "Architects, engineers and building contractors rely on suppliers who can accurately interpret their specifications and offer workable solutions to structural challenges," said Salters. "The NCMA and CSI certification assures that our technical sales staff can provide the highest level of service to these customers." CSR Rinker is Florida's largest supplier of building materials Building materials used in the construction industry to create . These categories of materials and products are used by and construction project managers to specify the materials and methods used for . and is the nation's largest supplier of concrete and concrete block. The company is a subsidiary of CSR America, the U.S. holding company for CSR Limited CSR Limited (ASX: CSR) is a major Australian industrial company, producing aluminium, sugar products (notably including pure ethanol), and construction products. It is publicly traded on the Australian Stock Exchange. Australia, one of the world's largest international building materials companies. CSR America, based in Atlanta, operates in 25 states and employs more than 7,000 people. CONTACT: CSR Rinker Materials by Naylor DeDonato & Wolf Communications David Culver, 215/957-9871 |
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