CSG and Prairie Systems Jointly Announce Voice-Integrated Appointment Verification Solution for Cable Customers.

ENGLEWOOD, Colo., and OMAHA, Neb. -- CSG Systems and Prairie Systems, Inc. today have jointly announced their automated voice integrated appointment verification solution. This offering integrates the innovative automated voice capabilities of the Prairie Systems Field Service Appointment Verification solution with CSG Workforce Express, a solution that addresses one of the most costly and complex aspects of a broadband or Digital Broadcast Satellite service providers' business -- getting the right technician to the right job at the right time The combined offering brings immediate value to broadband operators and their subscribers by minimizing no-show field service appointments and reducing the associated costs of callbacks for missed appointments -- a costly problem that plagues cable service companies nationwide.

How it works: Field Service Appointment Verification uses integrated speech technologies as a means of successfully reaching cable customers waiting for installation and service calls. These automated subscriber contacts reduce on-going operational expenses and the rate of "no show" appointments at a lower cost than what is experienced today through use of live dispatchers. The Prairie Systems application interacts with the CSG Workforce Express product to place calls to customers with pending cable company service appointments so that those appointments can be confirmed to specific times of day rather than traditional "morning or afternoon" appointment timeframes. End customers can also receive updates about delayed appointments and proactively request rescheduling.

From the enterprise side, the application is flexible and feature-rich. Call activity is integrated with the CSG billing and dispatch operation processes. All call parameters can be modified by service managers. Real-time Web-based application reporting tools allow dispatchers to monitor call activity and appointment status on the fly.

"Combining these two mature solutions leverages value for our customers and their subscribers alike," says Dwayne Ruffin, Vice President of Product Management for CSG. "Our application has a voice now, that speaks to both employees and customers, while reducing dispatch operator time commitments and making the job easier for managers."

Ann Cannon, Senior Vice President of Sales and Product Management at Prairie Systems, says, "The CSG voice application is an excellent example of how our enhanced communications capabilities can extend the value and reach of existing enterprise products and services. We're pleased to be part of such a showpiece deployment."

Enterprises nationwide turn to Prairie Systems for inbound and outbound voice, multimedia messaging and many other business communication solutions. Our consultative approach results in applications designed specifically to meet each client's individual objectives.

About CSG Systems

With worldwide headquarters in Englewood, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. (NASDAQ:CSGS). CSG and its wholly-owned subsidiaries serve telecommunications service providers in more than 40 countries. CSG is a leader in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets. CSG's unique combination of proven and future-ready solutions, delivered in both outsourced and licensed formats, empowers its clients to deliver unparalleled customer service, improve operational efficiencies and rapidly bring new revenue-generating products to market. CSG is an S&P Midcap company. For more information, visit our website at www.csgsystems.com.

About Prairie Systems, Inc.

Based in Omaha, Nebraska, Prairie Systems is an interactive voice services company with substantial unified communications capabilities in outbound broadcast notifications and alerts, interactive voice response, Internet, SMS and fax. Prairie Systems clients include Fortune 500 companies, with emphasis in the financial, transportation and logistics, call center, telecommunications, utilities and healthcare industries. For more information on Prairie Systems' communication solutions, visit www.prairiesystems.com or call [phone].