CSG Taps Athene For CRM Solution Partnership.CSG CSG - constructive solid geometry Systems, Inc., a subsidiary of CSG Systems International, Inc. and a provider of customer care and billing solutions to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , and Athene Software Inc., a provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. software, announced a partnership to furnish communication service providers with enhanced customer relationship management tools. The solution is designed to accurately predict customer behavior and proactively recommend actions to prevent customer defections and maximize revenues. CSG will integrate Athene's APT Churn and APT Profitability software applications into its core customer care and billing solutions, CCS/ACSR, CSG.net and CSG NextGen. The end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. is expected to offer service providers analytic solutions that leverage consumer data residing within CSG's core customer care systems. |
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