CSG Systems Reports Fourth Quarter and Full Year 2008 Results.

CSG Meets Full Year Expectations for Revenues and Exceeds EPS Guidance

ENGLEWOOD, Colo. -- CSG Systems International, Inc. (Nasdaq: CSGS), a leading provider of customer interaction management and billing solutions, today reported results for the quarter and year ended December 31, 2008.

Key Highlights:

* Results from continuing operations for the quarter and year ended December 31, 2008 were as follows:

* Fourth quarter results: total revenues were $123.6 million and earnings per diluted share ("EPS") was $0.59.

* Full year results: total revenues were $472.1 million and EPS was $1.84 per diluted share. This represents year-over-year growth in total revenues of approximately 13%.

* Income from continuing operations and related EPS for both the quarter and full year results include a $7.0 million gain, or $0.14 per diluted share, as a result of CSG's repurchase of approximately 13% of its previously outstanding convertible debt securities during the quarter. Absent the impact of this $0.14 per share gain, CSG exceeded the high end of its full year EPS guidance of $1.66 by $0.04 per diluted share.

* CSG closed on its acquisition of Quaero Corporation, a privately-held marketing services provider with expertise in customer strategy, analytics, and marketing performance management.

* CSG entered into to a one-year extension of its current contract with DISH Network, CSG's second largest client, through December 31, 2009.

* CSG renewed its print services contract with Cox Communications, CSG's largest print services-only client, for an additional three years through December 31, 2011.

* CSG repurchased 250,000 shares of its common stock for $4.0 million (weighted-average price of $15.93 per share) under its stock repurchase program.

"We are pleased with our performance in 2008, including our financial performance, key contract renewals, acquisitions of advanced complementary solutions, and the development of innovative products," said Peter Kalan, Chief Executive Officer and President of CSG Systems International. "While we look to 2009 with a sense of caution given the current economic environment, we remain committed to our goals of expanding our footprint within the video market, delivering new products to the marketplace, and extending our reach into new verticals with our customer interaction management solutions."

[TABLE OMITTED]

Results From Continuing Operations

Revenues: Total revenues for the fourth quarter of 2008 were $123.6 million, a 9% increase when compared to $113.5 million for the same period in 2007, and a sequential increase of 5% when compared to $118.0 million for the third quarter of 2008.

Total revenues for the full year 2008 were $472.1 million, a 13% increase when compared to 2007 revenues of $419.3 million, and came in at the high end of CSG's revenue guidance of $472 million for the year. These quarterly and full year results are reflective of the success CSG has experienced in its plan to grow top-line revenues and achieve market diversification through both acquisitions and organic growth.

Generally Accepted Accounting Principles ("GAAP") Results of Operations: Operating income for the fourth quarter of 2008 was $23.0 million, which reflects an operating margin percentage of 18.6%. Income from continuing operations and related EPS for the fourth quarter of 2008 were $19.9 million, or $0.59 per diluted share, compared to $13.9 million, or $0.40 per diluted share, for the same period last year.

Operating income for the full year 2008 was $89.3 million, which reflects an operating margin percentage of 18.9%. Income from continuing operations and related EPS for 2008 were $61.4 million, or $1.84 per diluted share, compared to $60.2 million, or $1.50 per diluted share, for 2007.

Both the fourth quarter and full year 2008 results include a $7.0 million gain ($0.14 per diluted share) reflected in other income related to CSG's repurchase of some of its convertible debt securities during the quarter, discussed in further detail below. Absent the impact of this $0.14 per share gain, CSG's 2008 EPS from continuing operations exceeded the high end of CSG's full year EPS guidance of $1.66 by $0.04 per diluted share, which represents approximately 13% growth over the comparable 2007 diluted EPS results of $1.50.

The improved EPS performance year-over-year reflects CSG's continued focus on operational performance, as well as the effective use of CSG's capital resources through acquisitions, and debt and equity repurchases.

Supplemental Data

The following information is provided to assist readers in further evaluating CSG's performance (in thousands, except per share amounts):

[TABLE OMITTED]

(1) These items (on a pretax basis) are calculated in accordance with GAAP, and are reflected as part of continuing operations in the accompanying Unaudited Condensed Consolidated Statements of Income.

(2) This represents the after tax impact to income from continuing operations on a per diluted share basis using CSG's effective income tax rates from continuing operations of approximately 32% and 35%, respectively, for the quarter and year ended December 31, 2008, and 36% for the quarter and year ended December 31, 2007.

(3) The decrease in amortization of intangible assets in the fourth quarter of 2008 as compared to the fourth quarter of 2007 is primarily due to the change in the life of the Comcast client contract intangible asset as a result of the extension of the contractual arrangement with Comcast effective July 1, 2008.

Total customer accounts processed on CSG's systems as of December 31, 2008, were 45.3 million, as compared to 45.4 million customer accounts processed as of September 30, 2008.

Balance Sheet and Cash Flows

Certain key balance sheet items as of the end of the indicated periods are as follows (in thousands):

[TABLE OMITTED]

The decrease in cash and investments during the fourth quarter relates primarily to the Quaero acquisition and the repurchase of CSG's debt and equity securities during the fourth quarter, both discussed below.

December 31, 2008 accounts receivable increased approximately $10 million from the previous quarter, with the increase related primarily to the timing of certain client payments which were largely received after year-end in early January 2009. CSG's days billed outstanding for the fourth quarter were 56 days, which has been consistent across the last several quarters.

During the quarter, CSG repurchased $29.7 million of its convertible debt at a cost of $22.4 million (weighted average price of approximately 75% of par). These debt repurchases resulted in a gain of approximately $7.0 million, or $0.14 per diluted share, for both the fourth quarter and the year ended December 31, 2008. As shown in the table above, after these debt repurchases, the par value of CSG outstanding convertible debt balance as of December 31, 2008 is $200.3 million, down from $230 million in previous periods, which represents an approximate decrease of 13%.

During the fourth quarter of 2008, CSG repurchased 250,000 shares of its common stock for $4.0 million (a weighted average price of $15.93 per share) under its stock repurchase program.

Certain key operating cash flow items for the indicated quarters then ended are as follows (in thousands):

[TABLE OMITTED]

As noted in the above table, cash flows from operations for 2008 were $114.6 million, which is relatively consistent with the comparable measure for 2007, but did come in slightly below the lower end of CSG's guidance of $118 million for full year 2008, with the shortfall related primarily to the timing of certain accounts receivable payments from clients falling into the first week in January 2009, as noted above.

Quaero Corporation Acquisition

On December 31, 2008, CSG closed on its acquisition of Quaero Corporation, a privately-held marketing services provider with expertise in customer strategy, analytics, and marketing performance management, headquartered in Charlotte, North Carolina, for approximately $15 million. In addition, the merger agreement provides for contingent payments of up to $9.5 million through the end of 2010 upon the achievement of certain predetermined operating criteria. CSG acquired Quaero to further broaden CSG's suite with powerful customer intelligence capabilities that will further assist its clients in maximizing the value of their customer interactions. This acquisition will also continue to extend CSG's reach into new industry verticals, such as financial services, pharmaceutical/healthcare, media/publishing, travel/hospitality, consumer, and high tech, and further diversify its revenue base.

Data Center Transition

CSG currently utilizes First Data Corporation ("FDC") to provide the data center computing environment for the delivery of most of CSG's customer care and billing services and related solutions under a contract that runs through June 30, 2010. In December 2008, CSG entered into an agreement with Infocrossing LLC (a Wipro Limited company), to transition these outsourced data center services from FDC to Infocrossing prior to the expiration of the FDC contract term. Infocrossing has provided end-to-end IT management solutions for over 25 years, and operates world-class data centers throughout the U.S. for multiple computing environments and platforms.

CSG expects to incur transition-related costs and capital expenditures during the time period leading up to the final transition of services from FDC to Infocrossing. These transition costs will include such things as labor and consulting costs for the transition team, and capital expenditures and related infrastructure costs to setup and replicate the computing environment at the new Infocrossing data center location, without disruption of the current computing environment at FDC during the transition period. Operating costs related to the transition efforts ("Data Center Transition Expenses") will be expensed as incurred.

The estimated Data Center Transition Expenses for 2009 are approximately $17 million to $18 million, or approximately $0.32 to $0.34 per diluted share negative impact, and are expected to have a negative impact of approximately $9 million to $10 million on CSG's cash flows from operations for 2009. These amounts are based on the best available estimates at this time and may fluctuate up or down during the transition.

Change in Accounting Pronouncement - Impact on Convertible Debt Securities

Effective January 1, 2009, CSG will change the accounting for its convertible debt securities as a result of a change in an accounting pronouncement (FASB Staff Position APB 14-1). Historically, CSG has recorded the entire par value of its convertible debt securities as long-term debt. The accounting rule change requires CSG to refer back to the original issue date of June 2004 and record an original issue discount ("OID") equal to the amount attributable to the convertible equity feature of the securities. The corresponding value assigned to the OID will be recorded as equity. The OID is then required to be amortized to book interest expense subsequent to the issue date through the first put date option of CSG's convertible debt securities, which is June 2011.

The new accounting rule requires retroactive application of the new treatment. As a result, going forward, beginning in the first quarter of 2009, CSG will provide restated financial statements for all comparable periods prior to January 1, 2009. Additional information on the adoption of this new accounting pronouncement is included in CSG's most recent Form 10-Q for the quarter ended September 30, 2008.

The overall effective interest rate for 2009 for CSG's convertible debt securities as a result of this new accounting pronouncement will be 8% annually, which consists of the cash coupon rate of 2.5%, plus the impact of the OID amortization using the effective interest rate method of amortization. This will result in additional interest expense of approximately $9.4 million for 2009, or approximately $0.18 per diluted share. This additional interest expense is a non-cash expense, and therefore, will not impact CSG's historical or expected future cash flows from operations.

Relevant balance sheet and income statement information related to the adoption of this new accounting pronouncement are provided below (in thousands, except per share amounts). These estimated amounts are still subject to change pending final accounting conclusions related to the adoption of this accounting pronouncement.

[TABLE OMITTED]
[TABLE OMITTED]

2009 Financial Guidance

A summary of CSG's financial guidance for the full year 2009 is as follows:

Revenues                    $486 - $496 million
Non-GAAP EPS                $1.47 - $1.54
GAAP EPS                    $0.97 - $1.02

Non-GAAP earnings per diluted share from continuing operations ("Non-GAAP EPS") shown above is a non-GAAP financial measure, and is explained in greater detail in the non-GAAP EPS section below.

Non-GAAP EPS

Non-GAAP EPS is presented as CSG believes this provides investors and management with supplemental information to measure CSG's financial and business performance, evaluate trends and provide other measures of comparability between periods. In addition, CSG uses non-GAAP EPS for internal planning, forecasting and budgeting purposes, and for certain management compensation incentives.

CSG's calculation of non-GAAP EPS begins with GAAP earnings per diluted share from continuing operations ("GAAP EPS") and adds back the following items: (i) the Data Center Transition Expenses (as discussed above); and (ii) the expense related the amortization of the convertible debt securities OID (as discussed above). The presentation of these items provides meaningful supplemental information regarding CSG's performance and is included in CSG's determination of non-GAAP EPS for the following reasons:

* The Data Center Transition Expenses are unique and infrequent in occurrence for CSG, and therefore may not be reflective of our recurring core business operating results.

* The amortization of the convertible debt securities OID is additional non-cash interest expense for 2009 (caused by a new accounting pronouncement effective January 1, 2009), for which a comparable 2008 measure has not yet been provided.

Non-GAAP EPS is not a measure of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP EPS. There are limitations with the use of non-GAAP financial measures since they are not based on any comprehensive set of accounting rules or principles. Additionally, the way in which CSG calculates non-GAAP EPS may differ from the way in which other companies calculate non-GAAP EPS.

The reconciliation of GAAP EPS and Non-GAAP EPS as included in CSG's 2009 financial guidance is as follows:

[TABLE OMITTED]

(1) This represents the after tax impact of the estimated 2009 Data Center Transition Expenses of approximately $17 million to $18 million (as discussed above) on a per diluted share basis using CSG's estimated 2009 effective income tax rate of approximately 35%.

(2) This represents the after tax impact of the estimated 2009 expense related to the amortization of the convertible debt securities of approximately $9.4 million (as discussed above) on a per diluted share basis using CSG's estimated 2009 effective income tax rate of approximately 35%.

Conference Call

CSG will host a one-hour conference call on Tuesday, January 27, 2009, at 5 p.m. EST, to discuss CSG's fourth quarter results. The call will be carried live and archived on the Internet. A link to the conference call is available at www.csgsystems.com.

Additional Information

For additional information about CSG, please visit CSG's web site at www.csgsystems.com. Additional information can be found in the Investor Relations section of the web site.

About CSG Systems International, Inc.

Headquartered in Englewood, Colorado, CSG Systems International, Inc. (Nasdaq: CSGS) is a customer interaction management company that provides software- and services-based solutions that help clients engage and transact with their customers. With a 25-year heritage in providing customer management and billing solutions to North American cable and direct broadcast satellite companies, CSG has broadened its customer interaction management capabilities to proudly serve this client base as well as new, highly competitive industries including financial services, healthcare, utilities and more. Today, CSG's solutions reach more than half of all U.S. households each month and manage over $36 billion in transactions annually on its clients' behalf. For more information, visit our website at www.csgsystems.com.

Forward-Looking Statements

This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. These factors include, but are not limited to: 1) the concentration of approximately two-thirds of CSG's revenues with four clients; as a result, the loss of business from any one of those clients could potentially have a material adverse impact to CSG's financial results; 2) continued market acceptance of CSG's Advanced Convergent Platform (ACP) and related products and services; 3) CSG's ability to continuously develop and enhance products in a timely, cost-effective, technically advanced and competitive manner; 4) CSG's dependency on the North American communications industry; as a result, key market factors such as further industry consolidation, new market entrants that may not be clients of CSG, macroeconomic conditions affecting the credit and equity markets generally, and/or the financial status of CSG clients may affect CSG's ability to maintain and expand market share; 5) increasing competition in our market from companies of greater size and with broader presence in the communications sector, thus exerting greater influence over client buying decisions; 6) CSG's ability to successfully integrate and manage acquired businesses, technology or assets to achieve the expected strategic, operating and financial goals established for such acquisitions; 7) CSG's continued ability to protect its intellectual property rights; and 8) CSG's dependency on a variety of computing environments and communications networks, as well as risks inherent to transitioning data centers, thus subjecting CSG to the risks of extended interruptions, outages, unauthorized access and corruption of data. This list is not exhaustive and readers are encouraged to review the additional risks and important factors described in CSG's reports on Forms 10-K and 10-Q and other filings made with the SEC.

[TABLE OMITTED]
[TABLE OMITTED]
[TABLE OMITTED]