CSC-Led Eagle Alliance Achieves ISO 9001:2000 Certification; Eagle Alliance Team Accomplishes Certification Ahead of Schedule.
Certification by a third-party auditor signifies recognition of the Eagle Alliance's achievement and practice of an effective quality management system (QMS). This QMS was designed to help the Eagle Alliance achieve customer satisfaction goals related to providing modernized and secure information technology (IT) solutions, and continually improving processes, products and services.
"This has been a challenging and uplifting process during which employees at all levels of the Eagle Alliance excelled in every aspect of service delivery, further strengthening the organization's reputation as a highly capable provider of outsourcing services," said Tim Sheahan, president of CSC's Enforcement, Security and Intelligence organization. "It was important to our customer that we achieve this certification as soon as possible, and we are very pleased to have accomplished it six months ahead of our goal."
Brad Savage, lead assessor of KRQ, commended the Eagle Alliance staff members for their commitment to addressing the challenge of continual quality improvement. "Everyone involved in the audit responded positively to our findings and was committed to do whatever it took to achieve a successful outcome," he said. "Eagle Alliance management can be justifiably proud of the dedication of their employees to the purpose and ideals of ISO 9001."
The ISO 9000 Series
The ISO 9000 series is a family of standards developed by the International Organization of Standardization (http://www.iso.ch/welcome.html ). It represents an international consensus on good management practices and assurance in design, development, production, installation and servicing. Its aim is to ensure organizations can consistently deliver products or services that meet quality requirements by building them into every stage of product production or service delivery.
About Northrop Grumman
Northrop Grumman Corporation is a $25 billion global defense enterprise, with worldwide headquarters in Los Angeles, CA. Northrop Grumman provides technologically advanced innovative products, services and solutions in defense electronics, systems integration, information technology, advanced aircraft, shipbuilding and space technology. With approximately 120,000 employees and operations in all 50 states and 25 countries, Northrop Grumman serves U.S. and international military, government and commercial customers.
Founded in 1959, Computer Sciences Corporation is a leading global IT services company. CSC's mission is to provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.
With approximately 90,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in El Segundo, Calif., CSC reported revenue of $13.8 billion for the 12 months ended Jan. 2, 2004. For more information, visit the company's Web site at http://www.csc.com/ .
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Web site: http://www.csc.com/