CSC Launches Insurance Service Division; Full Suite of Insurance Services Now Available from Leading Call Center.Business Editors MARGATE, Fla.--(BUSINESS WIRE)--May 15, 2001 CSC (Card Security Code) A three- or four-digit number printed on the back of credit cards for security purposes. Called "Card Verification Value" (CVV) by Visa, "Card Validation Code" (CVC) by MasterCard and "Card Identification (CID) by American Express and Discover, (www.globalresponse.com) announced that it has opened a dedicated Insurance Services Division. The division will provide licensed and non-licensed insurance sales and service to companies nationwide. State-of-the-art technology, including patented software solutions, will enable client companies to decrease their costs while providing superior customer service. The division will be headed by industry veteran Kevin Seth, who has created many insurance call centers for regional and national companies. Remarking on the move, Kevin stated, "I've found that now, more than ever in my twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of experience, insurance companies are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. more cost-effective ways to service their clients, reduce operating costs operating costs npl → gastos mpl operacionales , and improve service levels. Out-sourcing has emerged as the best way to achieve these goals. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. industry analysts, call center services are so important for distribution and customer service that almost 90% of insurance providers will support or out-source this capability by the end of 2002." Herman Shooster, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CSC, was enthusiastic about the division's benefits to insurance providers. "The time is right for this exciting opportunity for the industry and our Company. We have assembled an outstanding team of insurance industry professionals who share our vision of creating the quality standard for customer care. We firmly believe that the division's clients will quickly realize significant cost savings and increased customer satisfaction by out-sourcing these functions to CSC and its dedicated team of agents." The CSC Insurance Division is a 24/7 operation specializing in personal insurance, life insurance, and related lines. Services include inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound teleservices, first notice of claim loss, and fulfillment. About CSC CSC is a full service call center and fulfillment company serving small to large corporations in all industries. Ranked among the top 20 call centers, the company has been in business under the same ownership for over 25 years. Services offered include comprehensive inbound and outbound communications, fulfillment, Internet integration, data management, customer relationship solutions, and marketing services. CSC is a Microsoft and Citrix certified See certification. provider of advanced technology - with a human touch. For more information, contact Bill Mishkin at (800) 537-8000 or billm@globalresponse.com. |
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