CSC Launches Facilities Management Division; Comprehensive Management Services Now Available from Leading Call Center.

Business Editors

MARGATE, Fla.--(BUSINESS WIRE)--May 31, 2001

CSC (www.globalresponse.com) announced that it has opened a dedicated Facilities and Property Management Division, grounded in its extensive experience and expertise in the area. The new Division utilizes CSC's proprietary Palettech software, which provides seamless integration of telephony and Web-based capabilities. This state-of-the-art technology will enable client companies to decrease their costs while providing superior customer service.

The new Division will provide real-time reporting and status updates to managers of such properties as convention centers, healthcare providers, institutions of higher education, residential and commercial properties, correctional facilities, public parks, and sports entertainment venues.

The division will be headed by industry veteran, Bill Mishkin. Remarking on the move, Mishkin stated, "Facilities managers are always looking for more cost-effective ways to service their clients, reduce operating costs, and improve service levels. Out-sourcing has emerged as an outstanding way to achieve these goals. With the Internet's capabilities, we can now maintain extensive databases containing the smallest details about an individual property. We can initiate and track work orders completely without the use of paper. In addition, the latest information is readily accessible from multiple locations on a 24/7 basis."

Stephen Shooster, President of CSC and creator of Palettech, was enthusiastic about the division's benefits to facilities managers. "This is an exciting opportunity for the industry and our Company. We have assembled an outstanding team of facilities management professionals who share our vision of creating the quality standard for customer care. We firmly believe that the division's clients will quickly realize significant cost savings and increased customer satisfaction by out-sourcing these functions to CSC and its dedicated team of agents."

About CSC

CSC is a full service call center and fulfillment company serving small to large corporations in all industries. Ranked among the top 20 call centers, the company has been in business under the same ownership for over 25 years. Services offered include comprehensive inbound and outbound communications, fulfillment, Internet integration, data management, customer relationship solutions, and marketing services. CSC is a Microsoft and Citrix certified provider of advanced technology - with a human touch.