CRS Retail Systems Delivers Real-time Return/Exchange Validation.Business Editors/High-Tech Writers Retail Systems 2003/VICS Conference and Exposition Booth #1308 CHICAGO--(BUSINESS WIRE)--June 9, 2003 New Module of Encore Retail Suite(TM) Allows Retailers to Validate Returns Against Original Transactions and Refund Accurate Pricing to Customers CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist Retail Systems, Inc. today announced the general availability of Encore Retail Suite(TM) version 2.3 including Return/Exchange Validation, a new real-time module to improve customer service and prevent fraudulent returns. CRS Retail Systems will be showcasing this latest enhancement, and other elements of the "Real-time Store," June 10-12 in Booth #1308 at the Retail Systems 2003/VICS Conference and Exposition. The Encore Retail Suite provides specialty retailers with a proven and feature-rich Point of Sale application and a full complement of store management applications for the back-office including Inventory Management, Time and Attendance, Store Operations, Retail Mail, and more. Encore Return/Exchange Validation processes returns for all stores and sales channels against a central database of original transaction data. Embedded Inserted into. See embedded system. in Encore POS (1) See point of sale and packet over SONET. (2) "Parent over shoulder." See digispeak. POS - point of sale , the system lets sales associates quickly help customers who do not have a receipt, who purchased the item at another store in the chain, or who purchased the item from an online or catalog channel. By utilizing the logic in CRS' Encore Promotional Events module, retailers can now accurately refund the correct price to customers. Configurable rules to determine the return price help customers when an item later goes on sale and protect the retailer when merchandise is originally sold as part of a "buy one get one" or similar promotion. "One of the biggest challenges with merchandise returns and promotions is knowing what price to refund to the customer in the event of a return," said Kathy Frommer, chief executive officer of CRS Retail Systems. "It is both a customer service issue and a bottom-line financial issue so we allow the retailer to configure these rules up front, communicate them to the customer at the time of purchase, and then accurately process returns in the stores." Encore Return/Exchange Validation provides near-real-time updates to the central database, complementing CRS' Focus Loss Prevention application by validating same-day returns across all stores, a fraud risk to many retailers. Return and exchange activity is also immediately posted to the central database, indicating that a return was done for a particular item on a transaction. CRS Retail Systems will be showcasing Encore 2.3, including Return/Exchange Validation, at Retail Systems 2003. The "Real-time Store" integrated demonstration will also include Found Inventory and Order Management, Customer Loyalty, Encore Mobile Suite for wireless PDAs, and Focus Loss Prevention products from CRS. To see a demonstration or to schedule an appointment to receive more information, visit CRS Retail Systems in Booth #1308 at McCormick Place McCormick Place is an enormous exposition complex located in Chicago, Illinois. , Lakeside Center. About CRS Retail Systems, Inc. CRS Retail Systems provides retail management software, hardware, and services to help its customers drive sales, improve customer service, and reduce operating costs operating costs npl → gastos mpl operacionales , all with more ease and flexibility. With more than 100,000 in-store systems installed in 32 countries and 10 languages, CRS is a trusted leader in the retail industry. CRS customers include companies such as American Eagle Outfitters, Ann Taylor Notable people named Ann Taylor include:
It operates approximately 40 company owned stores in Southern California, Arizona, Nevada, with new stores opening soon in Utah, with the first at Jordan Landing. , Yankee Candle, and Rosebys (U.K.), among others. CRS is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with more than 250 employees based at its Newburgh, N.Y. headquarters and a regional office in Salt Lake City, Utah For ships of the United States Navy of the same name, see . Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake, or its initials, S.L.C. . For more information, please visit the CRS website at www.crsretail.com or call 845/567-1234. |
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